Smog Busters

Always quick, and I love the shop cat!

Called them on a Saturday at 12:10pm. Told me they were closing right now even though their posted Sat hours are until 1:00pm. I asked them to stay open for 10 mins until my husband could bring in our vehicle, which we had just sold. Also mentioned that we have been bringing in 5 cars for the past several years. The attendant told me that if my husband didn’t arrive in 10 mins, they would not wait. I didn’t think they would stay open, but I was wrong. My husband said he was in/​out of there in 15 minutes and the staff, although not particularly friendly, were helpful and did the job. Pep Boys was open until 4:00 but wouldn’t take us due to their high volume for that day, so Smogbusters saved the day! We appreciated being taken care of there. Highly recommended!

These guys had me in and out of their shop within 13 minutes. The guy at the counter approved a coupon for $ 10 that I pulled up on my phone. All in all a great smog experience. My truck is 16 years old and I was expecting the worst. Passed smog and left happy. Thanks

A lot of reviews here are dead wrong! Mrs. G & I were treated with kindness and respect! The counter person even gave us a coupon! Just because some nut had a tizzy fit a few years ago has nothing to do with the great service we received as of this date! Happy motoring, please don’t drink & drive, the life you save could be mine! ;-)

Great friendly service. I printed the coupon online and saved 10 bucks! I was able to come in without an appointment and be out within 20 minutes. I have come here in the past and the service was not always that friendly, but the guy that was working today was very courteous.

— Fair price.
— Courteous!
— Quick.
— Don’t go without the coupon!
You can ignore everything below. Unilocal actually wants my review to be wordier or else it will only post it as a tip, rather than a review, so I’m adding some words.

Can’t go wrong with this Smog Shop. Great customer service by the Daniel and Daniel team up front. Very professional and informative. Quick and easy smog check. Highly recommended for any business or personal vehicle. For those who commented about a rude lady, that is no longer an issue at Smog Busters of Chico. Also the technicians are the nicest and greatest in chico for any minor auto repair or just to answer a question you might have.

I’ve use these guys several times and never had any issues. Fast, courteous.

This is the cheapest I have ever paid for a smog. They were quick and friendly. The man at the front desk was courteous and inviting. I will start to do all of my smog business with them. Thank You Smog Busters!

Quick professional and painless. Have been going there for the last 10 years and will continue to give them my business

I visited this location knowing absolutely nothing about getting my cars smoged and realized quickly that it was confusing for my make and model car. I was told that Smog busters was not Star Smog Certified and because my car was «High Performance» I would be unable to test at their station. I asked for a reference to a Star Certified station and was told the only stations were in larger cities such as Sacramento. I was hours from taking a 100 mile drive all the way the Sac just for a smog and I got a tip that I should check the California Bureau of Automotive repairs website to find a Star Certified location. I found several that were much cheaper than even Smog Busters. Please Do your research, you may save money and a long car drive.

Kinda hard to find. Friendly and knowledgable and got me in quickly.

The lady behind the desk has the worst customer service skills I have ever seen. I was going there simply for the fact that they were small business and I like to help small business but I won’t pay more to be treated rude by some «women» behind the counter

Spoke with Daniel, he was very short, uninterested, and provided some of the worst customer service I’ve had in a long time. I learned more about the regulations of smogging diesels in a 2 minute phone call to the DMV automated service than from this employee at a SMOG shop. Unbelievable

Excellent service! I was in and out in 20 minutes. Everyone was very friendly, they even had a few treats for my dog :)

I won’t be coming back here… ever! The lady working at the front desk was incredibly rude. She couldn’t even be bothered to say hello or thank you. If you hate your job that much, find a new one!

I genuinely liked this place. They were fast, reasonable price (used my coupon) and clearly knew their business. The waiting room was cozy and warm.
The lady behind the counter (which seems to be peoples bigget contention) was what I like to call a «tough cookie character». She came off as no nonsense, straightfoward, ain’t gonna feed you any BS kinda lady. She was not UNFRIENDLY at all, mind you. in fact, I found her endearing and friendly in her own, unique way. But if you are looking for a feel-​good, kiss-​ass experience, maybe this ain’t your kinda place… head on over to a dealership that kisses ass (as they are ripping you off!) This place seemed honest, educated and «downhome».
The woman gave me a very detailed speil about my paperwork and holding onto it (because DMV can lose it). The info she gave me seemed like «additional service» and I don’t think it was required she tell me all this. I also heard her help the guy in front of me (who did not pass) and he troubleshot why with him, and gave him detailed instructions on what he could do to fix the problem before retesting. I’ll definately go back and hope I have the same experience again :)

Place is a rip off !!! No explanation of store policy.

This is the only place we go for a non pain-​in-​the-​tucus smog check.
The shop is small and tucked away down a driveway off the Esplanade. What’s great about this place is that it’s a smog place… nothing fancy about it AT ALL. But the service is fast and no-​nonsense. The prices are competitive and you get a chance to pet their friendly black cat before it takes off outside to the breakfast joint next door.
Knock on wood, we’ve passed inspection every time we’ve gone there. The adult contemporary music they play loudly helps too. I can’t help but sing along to Phil Collins while they rev my engine.
They make it easy for us and that’s why we will return next time the DMV says we gotta.

The owner contacted me and explained that the lady I spoke with was not the owner, just a worker. I was given a sincere apology for the way I was treated. I was even refunded my money! I have a new vehicle now that won’t need to be smogged for several years, but when it’s time I will definitely consider smog busters!