Pomona West Apartments

Although some of the issues have not been resolved since my last post, the new manager, John, is great. He apologized for what has happened in the past and is much more willing to help than the previous manager. I am a big fan of this guy, he is making Pomona West better than ever. I only wish he had been at Pomona from the day I moved in.

EEK! indeed. parents be warned, college students BEWARE. If you want your kids to be hustled out of their deposit money for outstanding and absurd reasons then feel more than welcome to let your child live here. The set up of the apartments are okay. But that does not compensate being placed with random and quite horrid roommates. Management by far is the most unprofessional and unreliable that I have experienced in my lifetime. There is NO I repeat NO reliability whatsoever. Management gets replaced, or changed every couple of months I would say, the employees are temporarily scouted or simply fired by the property owner, Karen. If your planning to go about this the smart way, hire a lawyer as you sign the papers and make agreements with the managers, whether or not they mysteriously vanish in the future, at least you will have proper documentation that they stated such at the time of their employment, therefore Pomona West will have to comply with your demands as a client not theirs. May the odds be ever in your favor…

I currently live at Pomona West Apartments. The idea of this complex is great. Large rooms, roommate matching, closed gates at night, washer/​dryer in every apartment. Also, leases are separate which is a huge bonus. These are all things that I was looking for in an apartment. When looking for an apartment, it was an easy choice to pick Pomona. However, after living there for 5 months now, my feeling have changed. Like I said, the idea of this apartment complex is great. Currently, they are not meeting everything they claim to offer, as well as simply lagging in certain areas. This is the review I wish I could have read before moving in here.
When I first received my apartment, it was a mess. Was not cleaned whatsoever before it was given to us.
Washer broke within the first two weeks of moving in. Took almost a whole month for them to replace it. This was not without them blaming us for breaking it.
Another problem here is the responsiveness of the employees. If there is an issue or something broken, don’t plan on being in a hurry to get the issue resolved.
Also, there is technically nothing is the lease about no smoking in the apartment. So, if you get placed with a person who does smoke, even though you put on your roommate matching form that you are a non-​smoker, then too bad for you.
I really want to like this place. It has the potential to be a great apartment complex. Very nice landscaping and grounds. Pool is small but a nice feature. Basketball half court is also cool to have. I especially like the washer and dryer in every apartment. It is all college students, and they try their best to be college friendly. It is an easy bike ride or drive to campus. I would say that it is very close.
They are currently under new management, so maybe things will change. So far, things have no changed at all. If things begin to change I will update this review. If they don’t, I will also update this review.

Pomona West isn’t as nice as it seems. Don’t live here. It’s not worth it. At the end of your least they send you a bill. They charge you for every maintenance request you ask them to do, they charge for repainting the whole apartment. There’s this cleaning lady that comes in before your lease is up. She tells you it’s free, but you’re charged for it at the end. If you live with someone that has pets they will charge you for the damage that’s done from that pet. It’s really horrible. I really hope they go out of business because they have the worst management in Chico.

Fun community but managers «don’t honor verbal agreements» and are generally dishonest in my experience. Will do anything to make a buck and rent is a bit high for what you get. Attracts good people and nice neighbors, but do not put too much trust in the management and be prepared to stick to your guns and keep getting on them to get stuff done.

I lived there for 2 years, great place with a really nice atmosphere. The owner is a really nice Lady who checked on us all the time and the maintenance staff is the friendliest I’ve ever met. I’m sad I have to leave this place, I have nothing but good memories of Pomona West.

Pomona west is clearly the best. They provide large rooms and bathrooms. They have washer and dryer inside every unit and offer amazing individual leases. Pets are welcome and the staff is amazing. Their up keeping is superb and they provide the ultimate student living experience. If you want to live in the best, choose Pomona west!
–Enrique

I’ve had a very pleasant experience at Pomona West. The apartments really are very spacious and the grounds are beautiful! I love the separation of the buildings, it’s so much better than being cramped together in a straight line like so many other apartment complex’s in Chico.
I was hesitant at first when I read the previous reviews, however my own experience was different. It seems as though they’ve really picked things up. I got the sense that the office staff really was trying to run smoothly. They were always nice and courteous to me.
Overall I would recommend this place to others that need a place to live. Great apartments and place to meet people. And a perfect fit if you’re an animal lover!

Nice quiet setting with all the usual amenities plus a dog park. They are good about screening everyone’s dogs so I feel comfortable with my dog meeting other dogs there. The kitchens are really big and so are the bathrooms. I have loved living here and will miss it when I have to move :(

My time at PW was pretty great. I enjoyed my time there (junior yr), and found the staff to be helpful and friendly. I never met the lady the others have referred to, so perhaps she has given control to somebody else. Anyway, the apartments are nice & big, and the double sinks are a bonus since not everybody in college is, well, hygienic. The washer & dryer were also nice to have.
The pool was nice and clean; I didn’t feel like I was swimming in a cesspool or anything, and there were always lots of lovely ladies hanging out there ;) A hot tub would be nice… hint, hint.
Upon moving out they kept my dog deposit, but then again my dog chewed the buh-​geezus out of the carpet one day while I was gone; it happens. Other than that it was minor stuff like carpet cleaning, but I didn’t feel unjustly overcharged. I’m pretty clean and don’t tend to break things so that may have helped me out…
Oh yeah, maintenance: nice guys, fast enough for most stuff.
All in all it’s a decent apartment complex, but it could be a little closer to campus.

Do NOT Rent From These People.
Unethical, unprofessional and do not follow California Law when it comes to returning depositis and sending explanation of charges.
Owner has students answering the calls, she will not talk to anyone.
Parents, please think twice about letting your students move in here. If money is no object and you dont care about getting any deposit back or being billed twice for rent and utilities, then go for it.
If you don’t mind slow repairs, then go for it.
BAD, BAD people.
Daughter gave them a January rent check (postdated) before leaving for the holiday and told then to hold until January1. They put in the next day saying they do not hold checks. It would have been better if we had mailed up to them late.
Please think twice, reporting them to every agency I can think of to protect others.

I have visited Pomona West Apartments several times within the past few years and recently more often to visit friends. The grounds are beautiful and filled with large trees and flowers! I love the fact that they allow pets as well! There’s always a friendly dog or cat that greets me as I walk to my friends apartment. This apartment complex is going to be first on my list once my current lease expires!

Im actually really shocked that all the previous reviews were all so negative.
As I was prepping to move to chico I had absolutely no expectation to move into a place with roommates. I have had bad experiences in the past and was ready to just live by myself… but then i randomly found pomona west…
I LOVED LIVING AT POMONA WEST!
1.) Separate leases: this was such a huge plus for me. I have been screwed over by roommates every single year of living away from home and i was sick of being stuck paying someone else rent. having the benefit of separate leases allows you to be responsible for only yourself, as it should be! If someone doesnt pay rent, its not on you. if someone moves out, it doesnt affect you. if someone destroys their room, they dont take it out of your security deposit.
2.) 4 bedrooms, 4 people: everyone got their own bedroom and they were all really generously spacious. and there are 2 bathrooms and HUGE!
3.) Washer & Dryer INSIDE each unit!!! Such a huge POSITIVE! that was the most luxurious thing to have your own washer and dryer. not having to go to a laundry mat, or go into a scary basement, or walk outside in the cold across an apartment complex to maybe get a washer.
I could go on and on… I loved living there, I had no idea who my roommates were but 2 years later and im still living with them! They did such a good job! Maintainance was fast to respond and i loved the management there. Sound was never an issue, so we could always party as loud as we wanted without any consequence. Theres a pool and basketball courts and bbq’s. Theyre pet friendly, which makes the whole complex just feel more like home.
I RECOMMEND POMONA WEST.

Worst business model ever! I can’t say anything that hasn’t already been said about this complex. It’s true that the apartments are extremely nice, but the management is full of liars and cheats. First warning sign I recieved was when they pushed my move in date up 15 days but also switched the apartment I was supposed to move in to. I only had one other person moving in with me and the management told us thst if they were going to fill the other rooms, we were supposed to meet new people before they moved in. That was only the case with the first one. The second person to move in with us came under the pretenses that he was only coming to interview with us and then he shows up with all of his stuff and moved in that day. The last person that moved in with us just came in with a day warning and he was just moving in. I am a pretty reasonable guy but when I move in somewhere and there is a common area full of my own appliances and people are assigned to live with me is just not okay. I can go on for pages about everything that was wrong with this place. Probably the biggest issue is that rent for a furnished room is upwards of $ 600!!! You could rent a one bedroom house for that price! All in all, don’t rent here and maybe these reviews will get them to make some serious changes. Oh and lastly I hope you don’t mind your landlord just walking in whenever she pleases, because she does. Enjoy your search and cross this one off your list.

THE WORST MANAGEMENT EVER!!! Wow-​they seriously do not know how to run an apartment complex over there. The apartments themselves are amazing and I loved how big and new they were, but I would NEVER recommend anyone to live there because the lady the owns the place is absolutely impossible to deal with. They literally have new staff in there EVERY week. I dont know if they fire people or if the staff just realizes that the owner is way too hard to work with or what… but there are new people in there ALL the time so no one ever knows anything!
The maintenance takes foreverrrrr to come and fix something and they usually claim that no one ever told them to come. even if we called 5 different times. The absolute WORST experience came when maintenane came in to clean disgusting mold off of our window sill and had to move our bed in the process. They ended up breaking our bed frame after we specifically told them how fragile it was. The guy that broke it openly admitted to breaking it and acknowledged that it should be replaced. Should have been an extremely easy thing to figure out considering we gave them all the information they needed on where we purchased the bed frame, how much it was etc., but the owner REFUSED and is STILL refusing to reimburse us for it, EVEN THOUGH THEY BROKE IT! We have been in there at least 10 times to talk to them or call them and now the owner is just «refusing» to talk to us about it anymore. It is honestly the most ridiculous situation I have ever been involved in. You break something that belongs to your resident, you pay to have it fixed or replaced. not rocket science here!
Not to mention, when we moved out, we cleaned the place top to bottom and it was totally sparkling clean, so we were expecting our entire $ 1500 deposit back… but noooo we got $ 400! They spend $ 500 on cleaning, $ 300 on carpet cleaning and another $ 300 on things that needed to be fixed, even though NOTHING WAS BROKEN!!! what a ripoff!
Dont be fooled by the pool or big nice apartments here, dealing with the management is absolutely horrible and you will wish you picked somewhere else to live!

This place is horrible! I was due to move into this place with two other friends they told us to get our money in quick to secure an apartment and we did that. I go in two days before were due to move in to see what apartment was ours and make sure everything was still cleared away. We had called several times each month to make sure things were going swimmingly. I get there to find out they have me and one roomate scheduled to move into an apartment with two older men around age 35. We are young twenties college students that were assured we’d have our own place! Our third roommate was scheduled to move into another apartment with 3 other men! rediculuous! we pulled all our money out and are now searching for a new place to get into within this week! So unprofessional and nothing was documented that we were supposed to live together nor that we didnt want male roommates after we all 3 called and specified these concerns! Absolutely rediculous!

This apartment complex, and the staff that attempts to run it, are a joke.
My friends and I signed a lease 3 months earlier, and two days before move in we found out they had rented our apartment and wanted to split us up and put us all in different units with complete strangers.
This was after we all signed a lease, were assured 4 to 5 times we had an apartment together, and had put down the deposit.
They then tried to blame the entire issue on us. When that didn’t work they blamed it on staff/​management that no longer worked there. When that didn’t work they tried to blame us again.
Bottom line: we were left homeless, with no notice!
Even getting our deposits back from them was a struggle. No communication and constant delays. They forgot. Then the manager went for a 3 and a half hour manicure. Then they couldn’t print the checks… Meanwhile we are struggling to find a new place to live, and need the money back for a deposit on a new place.
No way to run a business.
Save yourself the hassle and bad attitudes, and rent somewhere else.