iStore

The store was closed, however they were generous enough to help me out, I really need it bad for the business and on top of that he gave me a business discount!!! I was thrill and then he gave me a free screen protector, I was really moved by there customers service. I am HIGHLY recommend it.

I went by 3 times, all on separate days, NEVER open, called multiple times, NO ANSWER, left
message, no CALL BACK. Went down the street to another business.

Avoid at all costs. They MAY be honest, I cannot rate that, because I could never get them to repair my phone. They were closed on the days they were supposed to be open and I was left talking to an answering machine — but I never received a return call!
I ended up taking my phone to another place, Batteries Plus, where it was quickly repaired at a lower cost.
Do they have a license? I could not locate one. If there was a score less than one star, that is what I would give this sham business.
AVOID AT ALL COSTS! You have been warned!

Tried to get a iPhone screen replaced here 2 times in the last year and each time they weren’t open when they were suppose to be. Never called back about when they would be open for business!

Don’t even think about this place! They promised my iPad would be repaired by next day, but turned into 3 days. Weren’t even open and wouldn’t answer the phone for two days! When I finally got an answer, they hadn’t started the repair. I picked it up and got it fixed in two hours at Chico Phone Repair, just down the street on 1304 Mangrove, $ 30 cheaper.

I took my iPhone here after seeing all of the rave reviews on his site. DO NOT TAKE YOUR IPHONE HERE YOU WILL REGRET IT. I got my iphone back with the case on, cool. Noticed that the case wasn’t fitting properly. Took the case off to see that i could see the inside of my iPhone through the back cover which was not put back on properly. Also when I went to use my front camera, oh see what do you know, the front camera is not functioning whatsoever. My iphone was not in this condition when I first took it to him. I did not receive any type of refund whatsoever. When I was telling my coworker about what hell I had gone through to get it fixed he asked if i had taken it to the iStore w/​Tyler. His sister had the same experience with him and ended up suing him for breaking her phone too! If only I could have proven it as well and gotten reimbursed for all the trouble I had to go through. I ended up having to take it to the repair store in the mall and because he felt so bad about the nightmare I had to go through, he repaired my iphone for free. Someone really needs to take this guy’s business license away because he is in NO way legit.

UNPROFESSIONAL to say the least! Came in to get my iPhone screen repaired. Asked if they can fix on the spot. They said yes, 40 minute wait, which turned into 2 hours.
So they replaced the screen, but cracked it tighten up the back. Not only they didn’t fix the screen, but they BROKE it!!!
My phone now does not dial out or receive emails. Went back and told them my phone doesn’t work now, Tyler the owner had the nerve to say he would offer me a discount to fix the phone! I was disappointed and he said I can take it down the street to get fixed or the mall.
I think Ben (behind the front counter) who works for him was surprised that he wasn’t going to make good on the phone.
In addition I couldn’t pay by credit card, he wanted me to pay in cash because his internet was down.
I WOULDN’T COME HERE IF HE OFFERED FREE SERVICE.

After Reading all the reviews about this place, good and bad, i decided to take my sons cracked iphone in for repair. i think his name was david or brian was very helpful in getting the front lcd of the phone fixed… he had it done with ½ an hour and all works well with the phone itself. If things should go wrong with our phones in the future then i plan on taking them to this place.

I shattered the screen on my 5c and needed it fixed pronto. I have seen this shop before and decided to bring my phone in. I wasn’t able to come by till 4 and I expected to not get my phone back till the next day. When I walked in the new owner was just finishing up a broken screen and said it would only take 30 mins. I was shocked at how fast it would be fixed. I grabbed a complementary water and sat down. In 15 mins my phone was fixed and back to normal. I explained to him I needed a new case and how hard it is to find 5c cases. He showed me the ones her had and told me they were 50% off when you get your phone fixed. Sold! Thank you for the great speedy service :)

Today I bought an ipad from the iStore. The sales person named Dave was very helpful; he went out of the way to help me set up my ipad. I got good deal and great service. Thank you I give you five stars

Stayed at 1 star after contemplating changing my rating. The iPad now rattles from the inside out, and despite them noticing some other serious problems they were not attended to. Also, the screen cracked again after just a very short time. The device often overheats and under performs.
It’s a shame, I really enjoyed the staff, and their attitude. There was just an extreme lack of communication, and despite the discount, I’m not happy with the work.
I really hope these guys get it together, as I would really like a places to take the devices I own that I’m not comfortable fixing.

Went here in December to get my iPhone fixed because the other place highly recommended on Unilocal was closed. I was encouraged when the girl in front of me in line got her repaired iPhone back and seemed really happy. But boy, was I in for some disappointment.
I showed the employee my phone. He said it couldn’t be done. When I questioned him further he said it could be done but they would have to order the part and it would take a couple days and be expensive. I said that was fine, I’m ready to pay and wait a few days. I buy a case there to show I’m a serious customer and wait a couple days. I call them and they said, «oh our distributor is out of that part.» Uh, what? No backorder? He then asked if I wanted him to call them again. DUH! He calls me back later and tells me how much it costs again and if I want the screen part ordered. ARE YOU KIDDING ME? For the third time I said, yes I want it. A few minutes later he calls me to ask me what kind of phone and what color… Now this is the like the 5^th time I’ve talked to the same guy, and it was the same person I showed my phone to in the store. Anyway, I try to assume he’s just busy and that’s why he can’t keep track of things. He tells me they will call me in 4 days when the part arrives. 6 days later I call them, getting impatient. The guy tells me pointedly, as if I’m bugging him, «um, we will call YOU when it comes in, so you don’t have to keep calling us.» Whatever! I called them twice during this whole fiasco. Not surprisingly, they never called me back. Guess they don’t want my business, you shouldn’t give them yours either!

Is it very unfortunate that I couldn’t give this «business» zero stars or perhaps half a star for the mediocre business card. Any who, the service was terrible, Taylor or whatever his name was told me that my phone could be fixed even with the water damage it had. I left my phone with these professionals and weeks go by and I haven’t received any calls or emails from the shop. I decided to drive to the shop where there was another customer waiting impatiently outside. The store was closed mid day but I manage to wait an hour before decided to take off and come back some other day. Came back and told me that my iPhone was unfixable, but said he could try another method. Leaving me with no other choice I left Taylor the man with my phone and hope that his last method could work. I was over my head.

Fast, knowledgeable, and kind employees who helped me! I would most defiantly return for any broken iPhone, needs.

Avoid this place at all cost, they are nice upfront, they were not able to fix my iphone screen because they had a defective screen and no extra replacements. So one I asked for my phone back instead of them keeping it until another screen came in. That is when they went from nice to rude, after I got my phone back they didn’t put all the parts back into the phone. The Bottom Screws, battery plate and LCD Cable plate were all missing. I unfortunately had to go back to this place and ask for the remainder of my missing parts. They assumed that I would come back and have them fix my screen. Not on your life, having any sort of level of professionalism would go a long way but instead they are full of excuses and arrogance here. I highly recommend you go to Chico Computer Clinic they will do the job right.

My friend went in recently for a screen repair and when she left didn’t realize her cover to her phone was not put back on. A few days later after coming back from out of town her screen cracked because of the cover missing. When she came back in they accused her of dropping it. (which didn’t happen). Then When my two friends went back to see about the missing case and the cracked screen, they were told to leave. How rude and unprofessional and so not a representation of APPLE. Horrible service, Rude and Not an Apple Authorized dealer. I would not EVER go here. Your Better off going to Arden Fair Mall in Sacramento, a Real Apple Authorized Dealer.

The screen on my iPhone 5s has been broken for months now. After missing an opportunity for a groupon at iStore, I finally bit the bullet and paid full price. I came in around lunch time on a weekday. The place was pretty busy but I was helped within a couple minutes. I handed over my phone, ran some errands, and came back to a brand new looking phone. What a difference a new screen makes! I hope I don’t have to get another screen fixed but if I do, I know where to go.

We ended up getting our phone back in good repair (so far) but the whole process took a full two weeks until we got it back the second time. I know of a place called Chico Computer Clinic, which is down the street from the iStore on Mangrove. Kyle is a reputable dealer and will bend over backwards to help a person out! Spread the word…

Took my sons phone in two weeks ago and still haven’t gotten it back. He doesn’t return phone calls, emails, or show up to work! Complete fraud …

I’ve never had such horrible customer service. When I went in to get my phone glass fixed, the guy was on the phone with a casual friend for about 20 minutes before he looked my direction. When he finally acknowledged my presence, he said «What do you want?» in an annoying tone, and I told him I what needed. He didn’t respond and continued his call with his buddy. I was the only one in the store.
When a male customer walked in, the guy stood up, put his phone down and asked the man what he needed and helped the guy.
After waiting 30 minutes, being ignored, spoken to in a rude manner, and then bumped in line, I left and told everyone I know about the crappy, arrogant service. I do not recommend this company in the least.