Holiday Pools Retail & Service

Just wanted to give a «shout out» to Holiday Pools and Rental Services.
Thanks for the last two years of quality service for our pool.
Our service technician Scott Mcafee is always professional. pleasant & communicates any repairs or replacements that may need to be done.
Customer Service in shop is always available to handle any questions or concerns as well.
Best pool service, with the best rates in Chico!

Here’s how a business can take a customer for a ride to the tune of four thousand dollars. I’ll start from the beginning. I bought my house and it came with a large pool. It was green with algae and I needed to get it cleaned up. I called Holiday Pools and said I wanted it fixed up. They came out and replaced my pump, filters, sweeper, and sold me shock and algaecide. This ran me around three thousand dollars. Once the work was complete, they said the pool would clear up and never came back. My pool went right back to green. I called and was told to add more shock and clean the filters. I kept doing this for a month with no improvement. I purchased more shock and took them water samples. Same recommendations, more shock, clean the filters.
Then black algae appeared and started spreading through the pool. Called again, same response, more shock, clean the filters but also hand scrub the black algae. Apparently its recommended you wear a snorkel and scrub chlorine tabs the entire circumference of the pool. I did this three times. Five hundred dollars later, my pool is still green and has black algae. I called again and was told… yep, scrub the black algae and add more shock, plus clean the filters. Holiday Pools has no interest in getting my pool usable, just taking my money. I’d highly recommend finding a pool company that prides itself on workmanship and puts some effort into helping their customers. As of now, this company should be avoided.

Holiday Pools has been in business for decades for good reason. I’ve found their staff to be friendly and knowledgable. Triple digit Chico summers and a clean pool are a match made in heaven. Thanks guys!

I have done business with all the pool suppliers in Chico and seem to always circle back to a locally owned business that offer, friendly service both in the store and the field. Holiday pools and spa in my opinion is the only pool supply store and has been for several years. Recently I had an issue with my cleaning equipment. I brought the equipment into the store and they were able to order the parts I needed to fix my cleaner. They could have said I need to buy a new cleaner. Instead they offered to order the parts and fix the cleaner. I did not need them to fix the part just order the part. Thank you Holiday Pools

I wish there were zero star ratings. We recently had a pool «inspection» from MJ Felix of Holiday Pools as part of our house purchase. Unfortunately we went with the recommendation of our realtor Ally Gibson and chose Holiday Pools. The first issue is that they refused to provide a specific time of inspection so we could be present. Suspicious, yes, but I was told this is normal for pool inspectors, again by our realtor Ally Gibson so I didn’t worry about it because I still trusted her at that point. The report came back with a clean bill of health, we closed the deal, and everything was fine until we moved in and actually observed the pool in operation. When I turned on the pump to add chemicals (hooray, pools!) there was visible grit coming out of the return line. ANYTHING coming out of the return line other than water is a sign something is wrong with the filter system. I started taking things apart and it took me all of 15 minutes to realize that the filter grids were totally trashed. Not just sorta bad, there are holes in those grids I can put my thumb through. This obvious defect should have been noticed in their «inspection» so we could negotiate troubleshooting and necessary repairs with the seller, who was completely amicable about all other issues identified during escrow. I called the office to let them know about my experience and before I could finish my story the guy on the phone started yelling at me that it wasn’t their fault. I hadn’t even asked for anything. He said their inspections are purely visual and they wouldn’t have caught broken grids. I told him, my inspection started as visual too… I saw grit coming out of the return. He said it wasn’t doing it when they were there, even though he wasn’t the one who did the inspection and had no knowledge of the system. He also said they don’t actually disassemble anything during the inspection because they «might break something». I asked, since the whole point of the inspection is to identify necessary repairs, if simply opening the filter caused it to disintegrate wouldn’t that be something your paying customer would like to know and have in the report? He said it was a «Catch 22». I asked why anyone would want such a useless service and he said I was paying for their «25 years of experience» of looking at stuff. I have about 30 days of experience with pools and I’m more astute than these guys already, which is not a statement of my prowess but a statement of their ineptness. Also missing from their report; the pressure gauge was broken, which I noticed (visually) by seeing it indicated 20 psi… when the pump was off… Apparently I’d be a genius if I worked at Holiday. So far their $ 160 dollar report has cost me over $ 200 in parts and I’m still adding up my time. Avoid Holiday Pools at all costs. They are incompetent, rude, and they don’t stand behind their work unless you enjoy conveniently circular logic.