Elite Limousine

Driver was very nice but ill prepared to take a trip to Santa Clara. Did not even know how to get to the I-​5 from Chico. Due to his lack of understanding the quickest routes we had no time to tailgate. Music or lack thereof was a serious problem and we spent most of the trip with no music at all. Speakers were terrible and person from elite stated the car would come with an auxiliary plug which it did not. All the music downloaded and prepared for the birthday celebration was for not. Air conditioning was spotty at best. I would not recommend elite for limo needs. They did not deliver the experience as advertised and even the soda that came with the package was expired. They need to do some upgrades.

Elite Limousine service was hired to take the family of the bride to her wedding. I am a member of this family and was along for the ride. When the driver picked us up from the hotel he told me he did not know where we were going. I told him I know and will give him directions. When we entered the limo it was very cramped, it felt like we were stuffed in. Since the driver did not know where we were going I thought it was odd he did not make sure i was in a possition to communicate with him.
The limo was stuffy and A/​C barley did its job. As we departed the hotel to go to the wedding we didn’t make it very far. We started going up highway 32, a few miles later the limo overheats and has to pull over on the side of the highway.
At this point everybody is out of the limo standing on the side of the highway in 100 degree heat all dressed up and HOT!
The driver opens the hood of the limo and then the trunk. In the trunk is a gallon of anti-​freeze (perhaps because this limo has a known problem) and a cooler full of soft drinks. Driver takes anti –freeze back to the front of the car and just stays there as if he is trying to avoid us. He never offers us one of the soft drinks.
A member of our party asked the driver can another limo come get us and was told no, there are no other limos available. We then asked are we SOL his reply was «i guess so maybe you might want to call a cab.
He did nothing to aid or to try to make comfortable the members of who he was serving. He did not offer to call a cab for us he did not offer us anything except his absence as he hung out in front of the limo far away from the rest of us.
The kicker is, we all finally made it to the wedding without the service of elite limo but they show up at the wedding hours later with a different limo. The driver just stood around and stood around. Finally he was asked why he was there, since his services were not used to get us there they were not needed to return us to the hotel besides the fact nobody wanted to get in is limo at this point anyway. They did not provide the service they were contracted to, seems that driver wanted to drive someone away from the wedding so they can say service was provided and contract filled.
Finally mother of the bride asked driver why he is here, he stated he was to drive people back from the wedding. She told him off and told him nobody is riding with you .At this point driver asked mother of the bride for a signature on his paper work. She told him she is not signing anything and get the hell out of here.
This was by far my worst limo experience ever, from lack of knowing where we were going to faulty equipment, lack of personalism and apology from the driver, and to show back up at the wedding after not bring one person to the wedding to take people back tells me they trying to be in a position to say they served and filled contract.
The groom and the bride have spent much time on the phone with elite limo since, requesting a refund.

Staff was friendly, contract was a breeze, best part of all they were not only on time but a few minutes early, And beautiful clean car… This night is off to a great start!

Randy and staff have always been great! They transported us to the Sacramento airport and pick us up. The driver was great. If we needed to make a quick stop for a restroom break, he would do his darnedest to find a spot:)
Great vehicle, great staff and affordable … What else could you ask for.

Would love to win and take my staff and some clients from Glow Tanning Co. to the concert !!!

I’ve never used the service but heard good things! I want to see Garth Brooks in concert!!!

Being from vegas I am one for customer service. I can definitely say that you won’t be disappointed with theirs. They know what it takes to keep customers happy and keep them coming back. Clean dependable with polite me professional drivers. I highly recommend them for any occasion.

ZERO STARS IS MORE LIKE IT.
I used this company a few years back for my parents 50^th anniversary. The first thing I noticed upon the limos arrival was the SMELL. It smelled as if someone vomited and then left it in the hot sun to bake. Keep in mind that this was in the middle of June, so it was quite hot outside; you would think that the great Beverly Hills Bob (driver) would have enough common sense to turn on the A/​C in the cabin before picking up his clients, of course not! So, before even picking up the guests of honor, this experience was already a disaster. I quickly turned on the A/​C to feel gusts of HOT air flowing through the vents. Bob said it would take a while for the air to circulate but it would eventually cool down, Needless to say we were all passengers in a vomit infused steamer for over an hour, and the A/​C never worked. The leather seats were held together with black duck tape in at least 10 spots. The glassware was dirty, the interior mirror wall was cracked and glued back together. The driver was OK, but nothing to boast about. But the SMELL and the HEAT were UNBEARABLE.
I have used a limo service 100+ times in the past, and I have never dealt with such an inept company!
After reading others reviews there seems to be one consistent pattern: THEY DO NOT CARE.
Maybe «Heather T» should spend more time listening to her clients concerns (and possibly fix them); and less time trolling Unilocal to argue with the people who have already PAID her!
UPDATE (Thx to Heather’s all to common automated response)
A «false» review would be one which gave this company anything greater than one star. (Such as the review the company OWNER Randy posted, which had to be removed for violating Unilocal policy) I just now posted the review because I was planning a trip and researching transportation costs. I happened to stumble upon this review page and noticed how there are several similar experiences to mine, so I thought I would share. The driver did everything possible to alleviate this situation, unfortunately, according to him, all remedies that he proposed would be coming out of HIS OWN pocket. Which did not seem fair to anyone in our party, so we just dropped it and moved on. Also, it seems comical that Heather keeps directing people to
or
for unbiased reviews, both sites are PAID ADVERTISERS for her company, so of course only positive reviews appear. If Unilocal allowed her to filter her own reviews, I’m sure she would pay them too.

In response to Randy’s comment on my review:
I am a girl, not a «he.»
If the business does not remember my specific phone call, then they should not be commenting as though they do remember it. I did not exaggerate what happened.
I also believe that companies shouldn’t have to boast about all of their experience over competitors just to attempt to coerce people to use their service. VIP Limo was the limo company I went with for my event, and we had a wonderful time.
The person I spoke to at Elite reminded me of a used car salesman, and I do not appreciate that style of business.
***Another update***
They couldn’t admit that they made the mistake of calling me a «he» in their original comment on my review, so they rewrote it. It changed from «He was told…» to, «We at Elite…» and, «We tried to meet his…» to, «We did try to meet this customer’s…»
They can’t even just admit their mistake. If a company is trying to be that perfect, then there must be something wrong.
Also, go ahead and check out those filtered 4 & 5 star reviews Randy D was complaining about… The 5 star review is the only review the person on that account has made. The 4 star is only the 2^nd for the person on that account. AND Randy D himself had a comment from January of this year removed for violating Unilocal’s rules. :)
I could go on for days!

Terrible customer service. I recently booked a trip with this company for wine tasting in the Napa Valley with 10 women for a 40^th birthday. The driver was having difficulties with the tire all day and stated that he was exhausted from driving to Napa the day before. He arrived without any of the maps I had emailed to the company for our destination stops, which we had appointments that were paid for. We arrived over an hour late for our first stop because he missed the 505 turn off. Then he went to get his tire repaired while we did our first tasting, luckily the winery let us do our scheduled tour. The second winery wasn’t as happy to accomodate us but nonetheless let us complete our second tour. After the final stop we left Napa to drive home. The tire went completely flat and we had to pull off the side of the highway right outside of Napa. The driver had a dead battery on his cell phone, no towing service so he asked us to use our AAA card or we would be stuck there. We called AAA and the tow truck driver was unable to fix the flat because the bar used to remove the spare was missing from the car. Finally one of the ladies on the trip called the fire department to come and help us. They were unable to help us because the spare was unmovable. A local limo company stopped and offerered us a ride home. Mind you this is 4 hours after the original break down. The owner of Elite limo, Randy, hung up repeatedly on our calls for help. The driver, Wayne, had to use our cell phones to call and try to get Randy to help us. The Napa limo company took us home safely and we compensated them with the tip we had reserved for the end of our Elite tour. Our Elite Limo driver had the audacity to ask for his tip before we were escorted safely into the new limo. Unfortunately we were saving the tip for the driver that actually safely delivered us home. I would never use Elite Limo service again and would recommend all others to do the same. We were just lucky to arrive home safely!