Comcast Service Center

Dated: 06/​15, 2016
Dear Ashley B.
Office of Tom Karinshak
For such a large corporate entity in America, with Billions of dollars in assets and revenue you people are «One-​Cheap Perverted and UNCARING» and Inhumane and highly insensitive to your Customers and even more so to your «So called Loyal Customers as IS CLEARLY SEEN in YOUR most inappropriate, and highly Uncaring response (s) to my legitimate Request and especially after being Loyal SINCE 1987, DON’T YOU THINK OR, … should I even attempt to ask that… Question??? This is, and has been, unequivocally the WORST response I have had from any comcast contact ! ! Hello?
I am totally Ashamed as this point to even be a comcast Customer or even considering to continue with such an «uncaring», greedy, and Highly unresponsive to their customers Loyalties and efforts to continue.
You people do not deserve to CALL your yourselves or your department «Comcast ECARE», instead you should rename it … «Concast UNCARING»
I feel ashamed to even having to write, respond or even having to send this kind of Response Email or thinking that you would even dare treat «your loyal customers’ in this God offal manor. You should be ashamed as well for responding in such an evil manner! May God have some mercy on your evil soles!
SINCERELY & HIGHLY OFFENDED,
Doug Charmley, a ONCE LOYAL CUSTOMER SINCE 1987
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To Comcast ECARE Today at 9:19 AM
They say that, … «The TRUTH shall set you free», but in this case I really wonder? I have tried to send Tom Karinshak some truthful information as of recently but I/​WE, highly disturbed Comcast Customers, seem only to get his «incapable assistants», and unempowered people, to respond in this «Obvious Customer Abusages» both in pooooor service to massive OVER-​CHARGING Customers in a «monopoly & extortion based» billing process (s) from monthly billings to equipment billings to God knows what all !
I think and would highly advise TOM to take a real close Look at this «Public Web Site & Page» to clearly see what comcast customers, and at least those in Chico Ca, are not only saying but HAVING TO PU UP WITH as seen in these, «28+ Unilocal* CUSTOMER ONE-​STAR COMCAST CUSTOMER SERVICE COMENT CENTER» and then see what I have said here all along, Sir! Hello and wake up and smell the Roses, ya think?
** Please check out the/​my attachments to reveal comcast customer abuse in chico, ca alone and see the kind of «ECARE» YOU AND YOUR PEOPLE ARE producing, and then see and tell me/​us, if some changes are, or might be, needed and warranted ASAP! Your idea of a «Loyal Comcast Customer» and the way we/​they are treated even when we ask for «reasonable billing fees» is wrong at best.
Would you like to be treated in this fashion, would YOU? Take a good look at the « Unilocal» comments & concerns, Tom.
Tom Karinshak,
* All I am asking, from your multi-​Billion Dollar Corporation, what should be due me, is to give a Loyal Comcast Customer a warranted and fair price break. That is, just continue my Double play service with the current billing of $ 59.99/month.
Do what is right here, and: Give a good customers a break due him/​them/​me, Sir !
Sincerely Yours, Doug Charmley Customer Since 1987 and why?

I too would give zero stars if possible. After being with Comcast Business for years, I was moving from CA to OR and when I notified Comcast of this move, everything seemed perfect… when I called back to give them the move date, a few weeks later. lo and behold! Comcast doesn’t service that area!!! Should they not have known that on my initial call? So I had to find a new phone and Internet Company on the Southern Oregon Coast. I wanted to keep my business line active as I have had it for almost 20 years… I wanted to have a ‘referral message’ on it that would give my customers a new number to call… as I could not port the number to OR. I tried everything to keep this number active and was told on 4 separate occasions that I had accomplished that goal… BY FOUR DIFFERENT ‘Loyalty’ employees.
Prior to the move, I had the other 2 other lines disconnected and asked that my business line be kept on and be forwarded to my cell phone. That did NOT happen., as they disconnected all the lines. I had to call and yet again spend over an hour getting it straightened out. OH and they disconnected my Internet at the same time… that was supposed to stay on for a few more weeks, as well.
Then on my final trip to OR, while in the car, I received a call on my cell phone from a customer who had my cell number. She stated that when she called the business line, she did get a message, but it was just that the number was no longer in service. I spent the next 1 ½ hours on the phone with Comcast trying to find out what happened.
The first LOYALTY employee said that I was «no longer a Comcast customer so we don’t have to do anything for you». Then I resorted to pleading with her to get the number out of the ‘pool’ and get it back for me. I offered to pay for a monthly service for a referral message on that line and after much patience and frustration, I thought it was finally good. Then today, 2 months later, I called in because I was still receiving $ 70.00 a month bills for ‘unreturned equipment’. I had returned it previously and had called them when I received last months bill… they zeroed that one out and also zeroed this current one out, as they acknowledged that they had received the equipment back.
During that call, they said that my account was now closed and I asked about the referral message on my business line and the billing department said there was no bill and transferred me to Tech Support. I was on hold for 12 minutes when «Loyalty» again answered the phone rather than Tech Support and told me that I did not have a referral message on my phone and that the number was back in the pool. I had her call the number and she got the referral number. I guess the right hand knows not what the left hand does! Then I was transferred to Tech Support, hopefully… where they told me I did NOT have a referral message… when I had them call it, they said yes there was one but when they called the referral number they received a voice message. I said yes (DUH!) I was on the referral number line speaking with them and when it rang through, it rolled over to another line with voice mail. She was fixated on the message from the referral number… when I finally had to tell her that that referral number had nothing to do with Comcast… but my old business number was correctly still giving out my new number. She still said it was closed out and couldn’t give out the referral, even when she heard the referral message herself.
I think that Comcast needs to hire more competent people. I have heard every possible response to my numerous calls regarding service and it seems that none were true. Comcast is not able to perform as a communications company, if they do not know how to communicate.

If you want to get lied to, comcast is for you.
If you want terrible customer service as a business model, comcast is for you.
If you want to be promised one price, and the next month suddenly have «fees» they promised wouldn’t be there, comcast is for you.
If you want the equivalent work to a full time job for a week just to get the bill for ONE MONTH to match what they promised, comcast is for you.
And if you want to have to re-​fight that battle monthly, comcast is for you!
If you think you have a good deal, they’ll wreck it. We had our bill set to where after a promotion fee, it went up to like $ 60 a month or something, with fees it was $ 87.56. They included basic cable in the package, stating the difference between having it, or not having it because of the «bundle» was just $ 4/​mo.
Soon after, comcast decided to make some changes, downgrading signals for channels I can get with antenna in high def was one of them, so the boxes actually make your viewing experience worse. To get back to normal, they required you to get a different box, of course with a monthly fee, and you’ll need it for every TV.
I called and complained, and they gave me the boxes promising that there wouldn’t be charges for them, reassessed my package and «upgraded» my internet, explaining I’d need a new piece of equipment for internet, as the one they had provided me wouldn’t allow my internet speeds above a certain rate.
This was also an issue, as we were paying for an above average speed already– and the box wasn’t capable of accommodating the speed we were already paying for! Typical comcast. Nothing on the boxes tells you what they are capable of, and they list potential max rates on their websites, so you are left to guess whether or not you are getting the best service you can get at your address.
We guessed wrong and paid for it for months, and of course that wouldn’t be refunded!
Then, Comcast added a monthly «box fee» for the TVs after I expressly asked their sales person and they told me I wouldn’t have that fee. Of course that is x3 boxes– one for every TV in the house.
Each month when I complained, they’d take it off for that month, but it came back EVERY MONTH. Future employees told me:
1. They couldn’t look at the chat transcripts, so they couldn’t verify I was telling the truth.
2. What the sales person promised was impossible, that the fee reattaches automatically monthly.
My bill is now $ 117.74.
If you, like me have no other choice if you want internet– Comcast is for you.
Contact your congressional representatives and demand they break up this de-​facto monopoly.
Read how telecom companies have created non-​compete contracts, forcing you to be trapped with a company that can screw you over all day long and yet leave you with no where to go.
4 big companies may exist but you don’t have a choice because they aren’t servicing the same markets.

I have not dealt with Comcast much but there are a few things that makes me give one star. First, when I initially got it, I had tons of channels and choices. For some reason I have very few now. Most of channels are all for an extra charge if I want to watch.
The worker came out today and attempted to hook up a new box because mine quit working. Apparently the wrong power plug was put into boxes at the factory. He was here for a very long time. Then, he had to replace the wires that went from the outside box all the way up to my yard. All I wanted was for him to simply hook up a working box.
I was pushing for time trying to head out. The technition then wanted to check on other things in my house. I had to tell him «No» several times. All I wanted was a new box that actually worked. Nothing else, period. As soon as I returned home, the phone was ringing. It was Comcast. I did not answer and of course they just hung up and didn’t leave a message. This visit should have taken 15 minutes. Instead it was closer to an hour and a half.

If I could select something less than a star, I would. I recently Xfinity to transfer my internet service from one home to another; literally 2 blocks away — same zip code. Their so-​called Customer Service advised me I’d be charged a transfer fee AND be charged a $ 99. installation fee. WTH!!! I only needed to have them turn on the switch outside at the new house. I would be moving my modem and power cord. Really? They wanted to penalize me — a long-​time customer with a «transfer» fee AND charge me an installation fee! After arguing my points and demanding to speak to a manager; they finally waived the transfer fee and installation fee.
After residing in the new home for appx 8 days; I still did not have internet access. I’d placed several calls and got the run around from «customer service». Finally, almost two weeks later and escalating my call up to a manager; the problem was detected. Xfinity had only placed my order in pending. They never had a technician come out to flip a switch. Talk about frustrating!!! A tech was scheduled out — 3 more days out to flip a simple switch.
I received a Late Notice bill, claiming I was late on last month and the upcoming month’s service charges were due. I’d never been late — all bills paid on/​before the due date. I paid my previous address bill and this was the new/​first address bill. Xfinity could not prove the previous late/​balance; yet insisted I was late and owed a previous balance. They claimed they could not show me or provide me a paper bill. They advised I’d have to go to the local service center to see the late balance and request a paper bill. How absurd could they possibly be!!! THEN they explained I had a $ 50.00 installation fee due. Whoa! Whoa! Whoa! They claimed the $ 99.99 Failed Self Installation fee, was due to the technician having to come to my house. However, they waived $ 49.99 as a loyal customer. THIS COMPANY IS A RIP OFF if you’re not on top of your game!!! Consumers MUST pay very close attention to any and all details of their bill; especially if one little change/​item is made. Needless to say — I’m researching local internet providers to switch ASAP.

Would give zero if that was an option. In short I was moving needed to move Comcast. Unfortunately my wife wanted to help out and got talked into the triple play. She said the guy promissed everything would stay the same and our bill would be cheaper. Low and behold everything is not the same, the bill isn’t cheaper and the kicker to it all… A verbal 2 year contract. Nothing was signed, nothing officially given to her indicating that oh yeah on top of new equipment lease he didn’t mention, there is also a 2 year contract that increases after the first year.
Most people can stop here. However I did own my own high end modem and router that I was not allowed to use on triple play because it didn’t have phone line capabilities. So we had to lease theirs. I have never hooked a phone up to it or even know the number. The only reason we stay with Comcast is the monopoly they have on high speed access. Just beware that the reps will lie cheat and steal their way into your wallet and what you are left with is holding the bill based on a verbal contract that can’t be invalidated because there is no paper trail by design. A simple his word vs my word. Just curious that I would knowingly choose to rent my equipment, moved to a tiered payment system for a service I have never used. Congratulations you were able to trick my wife into thinking she was getting a deal and instead sticking it to us with a pile of garbage X1 platform whose remote malfunctions daily. I enjoy reading reviews of your customer service and seeing that it falls below that of the IRS. Cheers to monopolies and the sub standard ethics that they come with.

The worst. First of all it going to be slow always. Second, it has such a weak signal. You have to always be right like a couple inches away from the modem. And if you want Internet only and no TV, they charge to you more then TV and Internet which does not make sense and is very stupid. Do not get this so called service.

Internet speeds are very unstable, My supposed «75mbps down» speed tests at 10mpbs and performs at less than 1mbps. They throttle streaming sites and games. Hooray for monopolies.

I give it 1 star because that’s the lowest you can choose, but really, I’d give it maybe ¹⁄₁₀ of a star. Drops constantly, is slow, US is supposedy the biggest wealthiest (purhaps that’s why, because monopolies like xfinity exist and give the illusion of weathy, to the select greedy few) country. Other countries have better speeds. To allow the monopolies allows exploitation and lack of growing the nation better in exchange for the big corporations.

I know Comcast gets a bad rap… long lines, not great customer service, etc. however I have always been very satsfied. Sure the lines are long sometimes, (bring something to read, check your email, meditate) but my experience has always been positive. They are patient, work hard to find the best deals for you and occasionally give free movie coupons! Being able to talk in person sure beats trying to tell someone on the phone your issues and concerns!

Awful awful awful. It has taken me over 20 minutes to watch the first 3 minutes and 42 seconds of my Netflix program because the internet has dropped out 4 times now. Can’t even begin to convey how awful Comcast has been for the past year.

I have never had more problems with a business than Comcast. I have wasted MANY hours trying to have them fix problems that they have created. I do not recommend this company to anyone.

Garbage service and customer service. Our internet is within five miles of their office and drops throughout the day everyday. We pay for a business class package and routinely get download speeds of under 1 Mbps.

Comcast. Oh, how you vex me. I love on Demand. I like the fast internet. I like the bundle options. But the game you play with customers is lame. The fact that we have to stop service and resign in a different name just to get a deal is stupid. Do you WANT my loyalty? Do you WANT my money? Do you want ME to want YOU? Then stop playing STUPID games… when my deal is up… give me a new deal. Give me whatever deal works for me. Cuz guess what?! There are other companies and deals out there and I don’t play games. You should be making it easier for people to stay and *want* to stay with you… not lull us into playing games and swapping names on the account to get a reasonable deal. Otherwise your costs are ridiculous.

Absolute worst customer service I’ve ever seen from any business anywhere. So frustrating I will avoid this company for life.

GO INTO THE LOCAL OFFICE… I too have had nothing but trouble with «erroneous» charges on my initial bill. I too have called customer service. Every time I have been told it was taken care of and every time more things were added to my bill. I am going in personally to the office off of Eaton. I was told they fix things there. I hope so. This is ridiculous.
Going in person works way better.

I’ve used Comcast for years. Sad to say, if you want fast, low ping internet, they are basically the only game in town. AT&Ts DSL is cheaper but barely qualifies as high speed internet and none of the countries other major providers (Charter, Cox, Time Warner) offer service here. Gotta love regional monopolies, eh? No competition means no incentive to improve.
When it comes to their products and service its fine. I’ve had TV, voice (VOIP phone) and internet services all at one time or another and, when they work, they are good. The techs they have had to sent out to my home have been helpful, friendly and knowledgeable. Never on time, but when they do show up they have done their jobs well. Its mostly been because of squirrels eating holes in the lines but what can you do?
Their equipment is so-​so. Their cable boxes are the size of old 80’s VCRs, just a little shorter, and they all seem to have that delay in switching channels that really annoys me. If my 20 year old TV that I paid $ 40 for can switch channels instantly why does this brand new set top box need a second or two? The remotes aren’t fantastic either. They are huge and not very ergonomic. Not that I watch TV anymore. Their modems are basic models but they work well enough despite being locked down. Save up $ 60 and buy your own. You’ll get a better modem that you can configure and have full access too and you wont have to pay their bullshit modem rental fee. It will pay for itself in a year.
Now, why only 2 stats? Their customer service. To put it simply its crap. Every single time I’ve been down to their office to turn in equipment there has been a huge, slow moving line. Every time I have called them to make changes to my account I’ve spent way to long on the phone listening to bad music and ads. Every time I’ve made changes to my account my billing has been messed up and I’ve had to go down their in person to get corrections. The one time they mailed me equipment (a triple play package) none of the equipment was in the local office’s database so none of it would activate. The whole point of mailing it was so that a tech wouldn’t have to come out and install it. Well guess what had to happen? A tech had to come out. The best part? HE COULDN’T FIX IT! I had to take the equipment down and get it exchanged!
They charge rental fees for just about every piece of equipment they offer. It quickly adds up. They also limit their VOIP modems to only a few select models that you have to buy from Comcast if you want to avoid their monthly fees. Can we get them online or at the local office? HELL NO! You have to head down to Sacramento and buy it in person from one of their Comcast stores. Gee, thanks guys.
TL;DR Good service when it works, terrible customer service, weak equipment, bullshit fees. I’d tell you to take your business elsewhere if that was an option.

The wifi drops alot, (outrages). Fastest «unreliable» guaranteed. Such poor azz local customer service, not well-​trained. Requested a modem. 3 – 5 days they said. 11 days later, i had to re order, 8 days after that, the order was never processed… Overpriced indeed. I just want the damn internet, not tv. and for same price? pfft…

Worst service I have ever had. Tried to get service hooked up in my office. Took them over three months and nobody gave me the same story twice. It will be next week, we don’t have cable there, we do have cable there etc. In the end I was scheduled for hook up early in February and we were hooked up in late May. I watched them pull the cable out of a box at the end of the building, it was there the whole time.

I absolutely despise Comcast and their so called amazing Xfinity. We have nothing but crappy internet service which is a complete farce if you believe their family commericals saying that everyone in the house has fast high speed. Hell. we can barely have two people use the internet without xfinity freezing up. And this is the second house so its not just one location. Also when we moved we tried getting different service but can we backup emails. of course not! Comcast does nothing but rip you off for a dismal service. This is the exact reason why monopolies should be banned! Corporate BS! Oh and by the way. a tip… dont bother paying more money for the fastest internet speed. it literally is the same slow speed as the cheaper one.