Build

This company has fantastic service and a great selection of lighting products. We’ve made multiple purchases for different properties and have NEVER been disappointed. It’s hard to find great service anymore, but this company delivers.

Awful vendor. Terrible customer service. I purchased a washer and dryer from them. Both arrived damaged. First they said they were going to replace the items at no cost, then sent me to the manufacturer, who said that since I bought new items, I should not be in possession of a refurbished item. I called them back, got endless runaround from three different people, one of whom was rude in his email, and in the end remained with the damaged appliances.

I bought door knobs for a new construction project. I needed them keyed alike because they were for a new house. We’ve ordered online before, though a different company, and never had any problems. So when our door knobs arrived from
, we quickly installed them. Once they were all installed, we discovered they were not keyed alike. We contacted
to suggest they send us a new set, but they recommended we get a locksmith instead. Not only was it a waste of money, but it as a waste of time as well.

This is a near-​miss for me. Their pricing is good but trying to get a crisp answer or someone to answer the phone/​email and read the correct part numbers you send them is an exercise in futility. I was attempting to order $ 3500 worth of Kohler fixtures and shower components but have found myself shying away from them to another seller. It is a shame since they started off as very helpful and responsive. They could have easily earned my business by being responsive.

Zero stars really. I placed my order for 2 glass Meyda Tiffany Replacement Shades on December 23, 2014. I have yet to receive my order, even after paying extra for expedited service! I will NEVER order from here again! I just hope they arrive undamaged, because I will probably never get this resolved.

Wow, fascinating to see how many clients complained about poor customer service or finger pointing to other vendors. Coincidence? I think not…
Purchased a product they still sell and attempted return. Build points to Amazon and Amazon points to Build instead of someone taking ownership and putting the customer first. Amazon policy said that returns are based on the vendor policy.
Issue would be understandable if item was discontinued but they still sell it.
Don’t be tempted to buy from Build to save a few dollars. Sometimes things need to be returned through no fault of your own. If the company does not stand behind its products what good are they?
Had to chuckle at the lame, limp, and pathetic company rep responses to some of these reviews. Clients don’t want platitudes, they want customer service and professionalism. That generates more repeat customers than low prices ever will.
I certainly won’t be buying from them again

I have mixed feelings about this company. I ordered a toilet tank cover via
. It arrived as scheduled with one major issue, it was broken.
I called
and was told that since I purchased the product through a marketplace vendor that there was only one person who could handle the return and that they were busy. If I wanted an immediate response that I could email the person, so I did. No response.
Granted I did not want to wait on this return so I called the next day and was told that the person was on break, but email them.
Still hearing no response I called on Day 3, mind you no email response, to which I was told AGAIN, that they were busy that they would get back to me. When I got flustered with their customer service rep, they ASSURED me that the person would be getting back to me that day.
Finally I received an email stating, «Unfortunately we are not able to send a replacement for this, a new order would need to be placed.» So I you cannot replace it, however I can buy it again through your store! HUH?
I did however receive a quick refund from
, which will go to another company.

Had a bad experience with receiving damage light fixtures. Did not get a resolution and the manufacturer and company will not respond or resolve. Tried to write a review on their site but they won’t publish it with no explanation. Don’t rely on what you read on their site for reviews because they selectively publish and don’t publish any accurate negative reviews in their products.

I suppose I may be «fortunate» but I received their UPS shipment on Tuesday after I placed order late Friday eve.
_​_​ (shipped from a N. Houston distributor, I’m south of Houston).
& Yay: I saved 33% on (4) kwikset Tustin privacy Lever-​Sets.
_​_​ (.vs. THD prices … free ship & no tax)
(one hick-​up) they immediately «fixed» PayPal billing-​error for
missing discount (Promo-​code) shown on «order-​form».
_​_​ (I had made a copy of order before submitting payment)

I spent all morning today looking for a tub for my house. I needed a specific tub at the lowest possible price and to be shipped asap. I called few companies and it was either super expensive or a long wait. When I called
customer service to find out how long it will take for the tub to get shipped a gentlemen by the name Tyler answered the phone and took care of all my needs. He provided amazing customer service, he is very knowledgeable of the selling product, polite and extremely helpful.
He made my buying experience so pleasant that I would definitely recommend this company to anybody who likes to be treated as a valuable customer.
I just hope I’ll get the tub by next Friday as it’s very important for me.
Thank you Tyler!!!

«I will never buy from
again. I placed 4 different orders from them and every one has had problems.
1. I found a beautiful Kichler Oil Brushed Bronze Keswick 52» Indoor Ceiling Fan on sale at Amazon that I loved. Placed the order. I got an email next day the order was canceled. No reason just canceled. I contacted
and they said it was discontinued and they had no more stock. The lady was nice and said if I wanted to order anything else I could call back and she would check stock before I placed the order to be sure this time.
2. I called back to confirm 2 Kichler Bentzen fans were in stock, they said yes they had 17. I placed the order Thursday ²⁄₁₄. I got an email saying they would not be shipped until 2/​20, a WEEK later. If they are in stock why would it take a week to ship? Monday I got a shipping update saying they would ship that day ²⁄₁₇. Tuesday I got another notice they would ship that day ²⁄₁₈. Wednesday I received another notice they would ship Thursday ²⁄₂₀.
3. I placed 3^rd order on Monday ²⁄₁₇ for 2 more Kichler Bentzen ceiling fans that they said were in stock. Same emails and delays as above.
4. I placed another order on ²⁄₁₄ through
(
) for a Kichler 33 9011OBB Oil Brushed Bronze Sutter Place 52″ Indoor Ceiling that included Cool Touch Remote because it included the remote for free. I called an spoke to a rep to confirm it included the remote and again they said yes. Fan arrived today and guess what, there was no remote. 30 min out of my Saturday morning with a very nice rep named Amanda and they are shipping the remote and transmitter.
It is a 15 min drive each way to the nearest UPS shipping location and like most people I hate sending returns back so I try to be as thorough as possible. If I had not called to verify the details or they had messed up one of the orders it would be different. But all 4 orders had problems. It seems to me
is far from organized or having their act together.
So far I am very disappointed.
Before you order from
think carefully. They seem to have some great prices but be aware there is a reason.

making excuses like «3^rd party vendor» for not posting a review is weak. They can have complete control if they want to have it and not posting a review that is entirely about a product is inexcusable.
should do better, require action from its vendors, and stop making excuses for inaction.

Incompetent beyond belief!!! I’ll never buy through this group of vendors ever again!
After a week they still didn’t ship a bunch of door knobs. This is not rocket science.
It seems the left hand doesn’t know what the right hand is doing. They must pay their employees crap and hire incompetence to save money.

These folks made errors on our order several times. With each mistake it cost us another installation fee. The folks on the phone while they may be nice, do not really know the products. The vendors that they use sent us the wrong item… no excuse for that.
i am very disappointed and would urge other buyers to look elsewhere
Susan in NY

I have used this website for many items purchased in the remodel of our kitchen and bathrooms. Their customer service is fantastic! Helpful, informative and friendly. Any problems or returns are handled promptly. Competitive pricing, wonderful selection, great service!

Holy hell… this place went to crap fast. They sent me a broken $ 700 sink and made me jump through hoops to get a refund.
First the guy tries to intimidate me by saying that «Federal Law» mandates that any claim must be filed within 2 weeks. Jeez, I don’t want the feds on me! Better stop asking them to take back the crappy products you sent me!
Then, when they finally accept responsibility, they try to guilt me by saying the refund is coming out of their commission. Hey sh*theads…don’t send out broken sinks and then whine when a customer doesn’t want it!
Good deals but, pain in the neck service when things went south on a product. Very unfortunate, I liked this company a lot.

My sister ripped the shower handle off the base somehow. I was in a panic to find a replacement as using pliers to turn the shower on and off each time was getting annoying.
I visited Home Depot and then Lowes on Friday night. Neither had any replacement for Delta shower faucets but recommended two different plumbing stores that would be open the next day, Saturday. Home Depot recommended Hirsch but they closed at 12. Lowes recommended Ferguson, but they weren’t open at all, even though their website stated they were. Anyways, I decided to try out the internet.
had an extensive inventory of all things plumbing. I found something I thought was a pretty close match to what I had. That night, I emailed their customer service to ask if that part number would fit into the base that was currently installed. I heard back the following day, Sunday. Sunday night I placed the order and Tuesday, I received my order. I was surprised at how quickly the order came.
Unfortunately, one of the parts received was the wrong finish. I emailed them that same day. On Wednesday, they responded asking what part number was received with the wrong finish. On Thursday, they emailed again saying a replacement was being shipped out, and that I can keep the part that was sent in error. It was great, since I can then start using my shower with a regular handle. The replacement part came yesterday, Monday.
I cannot express how happy I am with the service I had received from the team at
. I saved so much time, and probably money, just by sitting at the computer and sending emails. I would recommend everyone using
as a default supplier of plumbing supplies.

They are now called
Great customer service, and an easy to navigate website. By far the best home improvement store on the internet.

You think it will be difficult to buy products for your home online, right? It can be however, then you have not tried
. We where renovating our bathroom and went to every fixture nad knob store there is in entire Marin County just to finally find what we where looking for online.
The assortment ths company has is amazing. Much more than you would expect and way more than Home Depot.
Pricing is good to too.

At first I was extremely weary about going with an online vendor I had never gone with before. But after getting a really good deal on Overstock with my furniture. I scoured the net to find the matching mirror for the dresser I had just purchased. It was really hard to find a website that didn’t charge an arm and a leg for shipping. I think this place charged less than $ 6 to ship a large mirror for a dresser!
My only complaint was that it seemed like shipping was taking forever on my product when their company is located in Chico, so I called their customer service line, and I was pleasantly surprised to find that I reached an actual person within a minute. And not only that but they were very courtious and helpful and they tracked down my package for me by calling the shipping company directly instead of just giving me a number to call. Needless to say my package arrived in few days after that in perfect shape. I will definitely do business with them again!