AT&T

I was having problem after problem and due to some confusion from customer service I came into the store and Thomas spent 3 hours helping me figure it all out! He was very friendly and gave excellent customer service even when I was being a pain!

I believe in second chances. I’ve been a customer, well, since birth really. I took a few years off to ride the Nextel train but came back to AT&T.
A relationship that long will have highs and lows. My experience with the Chico store and that manager was a low. The same store went above and beyond — once prodded a bit by corporate — to ensure I had a phone that worked with my new hearing aids.
I traded the S4 from the last review for a Note 4 only days before getting the hearing aids and, despite the assurances of the seller, discovering that they were only partially supported by Android. AT&T let me swap out my Note for an iPhone 6 Plus, which fully supported the hearing aids.
They didn’t need to do that but they did and were very helpful all through the process. I can’t thank them enough for that.
Does it erase all the wrongs? No, but it balances them out. If you do business with a company for long enough, it’s that balance that counts the most.
AT&T still had my business.

Upon entering the door, you will be greeted by one of several greeters that are holding iPads ready to check you in. Once checked in with your first and last initial, your name appears on a tv screen in a queue. We went today at 11:00 am, and were third in the queue. The atmosphere was calm, quiet. It was organized and not chaotic, which I’m sure is their whole goal with the iPad check-​in system. We were out in 45 minutes (added a line to my dad’s account). We left pleased that we had accomplished what we set out to do.

I went into at&t to get a new phone and to my surprise I was greeted by the sweetest man at the front door whom took my name and gave me an estimated wait time. I was then approached by a rep who was very professional introduced themselves asked me how they could help me. I let them know I would be easy I wanted an iPhone 6 plus in black my sister wanted the 6. They then showed me to the some accessories and showed me what would best protect my phone as these phones are not exactly cheap and what would be more economical but not as protective. My sister who was with me chose to go the economical route which I took the reps advice and got the tempered glass and heavy duty case. I thank god for that because a few weeks later it has saved my phone screen, prompting me to write this review! My sister on the other hand has a giant chip in the top corner of her phone. The rep was fast knowledgable and very very helpful. It helps when your sales person has an actually personality and isn’t programmed to robot sales! Service was great rep was awesome!!! It was super busy in there but must be for a reason. I mentioned that and the rep mentioned that you can make appointments to give you priority when you get there (note for next trip) I would recommend at&t by target to my friend def. I wish I remembered the reps name so I could send you to her!

I was fortunate to stop into this store yesterday. As I entered the store I was greeted in a very professional manner. I hadn’t made an appointment in advance and figured I’d be waiting for a very long time. Not so! In less than 30 minutes I had the pleasure of having Steve Anders as my Sales Consultant. I was able to upgrade my phone, change my plan and have all of my questions answered in a very short time.
I’m so pleased that I know I will return to this store in the future!

It’s Sunday and the greeter said there were six people in the queue ahead of me. He estimated the wait would last about half an hour. Despite free wifi being listed on AT&T’s site, it wasn’t running here and a floor agent said it hadn’t been for a while.
While waiting, an AT&T floor agent next to me drilled this timid old man for about twenty minutes. It was a repetitive pitch for Direct TV. The customer repeatedly said he just came for help with his phone and wanted to get back to that, but the salesman showed no signs of letting up until I butted in on the old man’s behalf. I said this was disrespectful to the customer and to the people in line alike. The salesman relented and helped the old man find the folder where he’d dragged the «Phone» icon on his iPhone. That was literally the only thing the old man needed.
My own salesman was quick and to the point. I explained that I was there to add an iPad to my existing shared data plan with no contract or extra data added today. He helped with that and we were done inside of 15 minutes, even though he was simultaneously training a new hire. The lesson here may be to know exactly what you want before you come into this store.

I wish I did not have to give any stars. Worst service ever from the regional manager!!! He even told us that complaining would not help because he was «too good at his job!» Going to Verizon…

Slow service… Not very helpfull

AT & T has the worst website I have every been on to get some business done. It is like you fell down the rabbit hole in Alice and Wonderland. What a hassle. These are the same people who have been calling everyday to get me to switch over to their service.
We get bad coverage here in Chico anyways so why not switch to Verizon.
Redo your website my be a good tip.