Concord Motorsport

I recently brought my wife’s Mini in for a heating problem and instantly was made to feel both comfortable and confident that they knew what they were doing. Mike gave me a quick tour of the facility, which is teeming with modern diagnostic and repair equipment. I’m not easy to impress, but this was an exception. Although other items were found on the car that needed attention, the professionalism and clarity with which the ‘bad’ news was delivered created a sense of added value, not more cost. I’ll definitely be back again. Next time with my own car, a 2006 BMW 530xit. Thanks guys!

Thanks Mike and crew for making my first time service visit great. Very personal and I know they will take care of me and my car!

This is a great shop that’s a little outside of Concord. Plenty of used BMWs and other brands, with a great BMW repair place.
I purchased my 2006 BMW there two years ago and still am very happy with the move. I bought no warranty, yet they took care of a problem one week after my purchase. What a nice surprise. Before that test driving was a simple ‘pick what you want’ without a pesky salesman sitting next to you. I test-​drove six or seven vehicles over three visits before finally making a decision — and I never felt rushed. It was an anti-​dealer experience.
I’d bring my car there for service, but they are a bit farther for me than would be convenient. If something goes wrong with your vehicle, I’d trust them. But the distance outside of town (Concord) is why I’m dinging a star.
I’ll be headed back when this car kicks the bucket, but that unfortunately (for them) will be many years from now.

I was looking for an E36 M3 for years, and found more than one here. They were all extremely nice cl, ean cars. (hard to find). Their commitment to customer service is far superior and unmatched by any dealership that I have ever traversed.

Not willing to negotiate price of vehicle and though I ended up purchasing elsewhere the customer service here was excellent. My budget was tight and the shop is smaller so I can understand being unable to lower prices. Nick is knowledgeable, responsive, thorough and that’s honorable in my book.

Stuck in Tilton NH with what I thought was a transmission problem (can you say, «ching, ching») on a Saturday. Nearest BMW dealership is 60+ miles away. Checked Unilocal,found nice reviews on two shops, called them both. Was greeted on the phone by Concord Motorsport with a «calm down, relax, we’ll figure this out» attitude. The gentleman I talked with (Mike, I think) was patient, rephrased everything I described to be sure he understood the problem (after all I don’t think «thing-​a-​ma-​bob» is in any of his repair manuals). We worked out an after-​hours drop off of the car and he assured me he would check it out first thing on Monday, and we’d go from there. Ended up that my husband called him, did NOT need a new transmission. They looked over the entire car, pointed out additional areas that will eventually need attention (including a pesky «check engine light») and helped us prioritize what needed to be done and what could wait. We had a target of work completion by Friday, I wasn’t in a rush, but they had it done and an additional problem repaired by Wednesday. If I were to sum this up, I’d have to say this shop was honest, good communicators, their prices were reasonable, and I would do business with them in the future. Truth be told, I was so impressed, I would even consider traveling the distance for all my car maintenance needs!!!

My 2006 was originally from the East Coast. In the process of piecing it’s history together I found out that it had been serviced early on at Concord Motorsport.
This review is for what I feel is the awesome customer service I experienced when I called in and asked for the maintenance records from 8 years ago! Heather picked up the phone and was very pleasant to talk to and even took the extra effort to locate the physical records (the electronic records were incomplete) to confirm the car in question was indeed mine, and to finally email me copies.

These guys are SOLID. I’ve bought three different vechicles here (2 BMWs and 1 Volvo wagon) and had a positive experience. They have also serviced my BMWs that this is where CMS really shines — they know most of the obscure, BMW tribal-​knowledge and overall do a great job. The service is a little pricey — I guess that is due to the class of vehicle they are working with. Friendly staff. Its a family-​run business that I’ll continue to work with in the future.