XTC Chicago Party Bus

Zero stars. Stole $ 350.
If anyone has any advice on how to contact this company or go along to report them please let me know. I have never experienced such horrendous service. Scam. Trying to put them out of business!

I am trying to cancel my event coming up but they will not respond. A friend of mine used them last week and they had the same negative result as everyone else. It is a total scam and they double charged my credit card before the service was event delivered.
I would not recommend this company to anyone. It is a total scam. Change your credit cards if you used them.

Basically the same story that’s been told on here before. My credit card was charged twice, took several back and forths until I eventually had to dispute the charge with my CC company. Then to top it all off they never showed up and left us stranded an hour away from our destination. No idea how this company is still in business

Zero stars if I could.
My husband turned Fifty and 15 of our friends went to Wrigley field for the CrossTown Classic. I wanted a party bus so no one had to drive. I requested on the contract to have the bus for 6 hours. I wanted to keep the bus throughout the game in the event it rained or someone got sick and we could just go home.
Below you will find XTC e-​mail to me…
Ok I can send you our 30 passenger party bus with a bathroom on board and built in bars and coolers. Your quote for a 4 hour charter is $XXX including all taxes and tip, you also get to leave all your things on the party bus along with unlimited miles and stops.
(Each additional hour after the 4 hour package is $XXX an hour and that is discounted price from $XXX. I have attached pictures of the party bus along with a contract as well.
Please feel free to call me directly if needed at 312−221−7XXX
Thank You
Bryan
My review:
The bathroom was broken. The toilet didn’t flush and it smelled like urine and vomit. Thank goodness the bus driver showed up 30 minutes early. I cleaned the bathroom myself with lots of bleach. Scrub vomit off the walls with bleach sanitizer wipes. It was so GROSS.
No built in bars, and the cooler was a regular igloo bungee corded to the seat. The pictures sent by you was not the bus provided.
Oh we can’t forget the fruit flies as we walked on the bus. The outside was dirty, the stairs falling apart. The presentation was embarrassing.
We got to Wrigley Field at 3:15 when the game started at 3:05. The driver then tells us he has to go pick up another group and we need to consolidate our stuff. WHAT? My contract said we have the bus for 6 hours. What do I do at that point??? Game ended at 5:10 p.m. I called the driver no answer. Called again and nothing. Finally at 5:30 p.m. we received a text saying he is stuck in traffic and he will be there shortly. 6:00 p.m. nothing.
2.5 hours later he showed up.
BAD, BAD BAD
DO NOT USE THIS COMPANY

DO NOT LISTEN TO THEIR GOOGLE REVIEWS!- They did not show up to pick up 20 girls in the city after a concert at soldier field. The driver even told us they would hold our items for when he picked us up. He had us walk around the city for an hour to find him (stated he couldn’t pull in the venue) and when we got to his desired location he mysteriously said that he got dispatched somewhere else. They stopped answering phone calls and said someone else was on the way to pick us up via text. We have texts from the driver saying «out of my control» … A warning sign should have been the email we got the morning of demanding $ 400 cash at pick up (I am assuming they know most people dispute their service from their credit cards). The bus we reserved was in NO WAY the most up to date bus. It smelled like bleach to mask the bathroom smells. Stay away. To top it all of the only email response we got was stating that we only booked one way (multiple conversations with that same individual previously stated that it was round trip) and they did not steal items since we «left» them. We are in contact with the Chicago police department and a contract attorney at this time.

No stars if possible! After waiting for over an hour and ruining the surprise for my husband’s 30^th birthday, we ended up canceling on the spot because of the horrible stench of stale booze and sex. I am so disappointed I didn’t read more of these first. From the manager to the dispatch to the driver — zero apologies or help. Awful.

Do not believe this company’s Google rating. I’m willing to best my salary that 90% of the reviews are either fake or written by X.T.C Chicago Party Bus employees. Considering I lost out on roughly $ 720, I felt compelled to warn anyone and everyone who was considering this company for limo/​party bus services.
They do a really wonderful job at getting the deal lined up for you, getting you the quote and taking your money. Everything after that is the definition of a bait-​and-​switch.
They charged my credit card twice and cannot get ahold of them with repeated calls and emails. Before you proceed or even call this company, do yourself a huge money-​saving favor and simply Google «XTC party bus reviews» and you will see that this company has been on Fox News for abandoning entire groups, not showing up to pick parties up on their wedding day and requesting more money than orginially quoted when they arrive for pick-​up.
They have an «F» with the Better Business Bereau (BBB), 23 out of 24 of their Unilocal reviews are 1-​star ratings from people who have either been abandoned, harrassed by drivers for more money or the limo/​party bus never showed. I mean, we’re talking about no-​call/​no-​shows on their wedding day here, people. Just do not use these people.
There are plenty of other options available for you from reputable, professional party bus companies who will NOT leave you stranded or charge your credit card multiple times. You’ve been warned.

Please listen to these reviews! They will charge your cc, not show or demand money upfront. They are know to overbook and blow off parties or to take the cash upfront and then not return to take you back for the second part of your trip.

Negative stars… Daughter and her friends ordered a party bus for prom for 15 couples $$$$. BUS NEVER SHOWED, NO ONE ANSWERED THE PHONE!!! The kids had to drive on their own.

I use them for my boyfriend surprise party they was 30 mins late then when the bus finally arrived the driver turn the bus off as we got on when everyone was on he tried to start the bus back up and it didn’t start for 30 mins one of my guest had to help and got the bus started I paid for 4 hours but only received 3 I’ve been calling and calling trying to speak to someone but keep getting a voicemail will never use them again

*****beware this company is a scam!**** my friends and i used this service to take us and pick us from a concert.
shady moment 1. they didn’t provide an invoice which i thought was weird and when i asked they told me it takes 24 hours to receive.
shady moment 2. when they picked us up they guy asked all of the money in cash after the fact i gave him my credit card info.
***when it came time to pick us up the driver not only show up but didn’t answer out 50 phones and didn’t even bother to return any messages. and here is where it gets real shady my girlfriend went to the address of the company and there’s no xtc chicago party bus.****

DO NOT RENT A LIMO HERE!
They will steal your money, not show up, and then ignore your calls and emails.
We booked an H2 Hummer Stretch Limo for my sister’s bachelorette party. Paid in full in advance, our contact there was (initially) very communicative, and we saw some solid reviews of XTC Party Bus online.
BUT: the limo never showed. And, no one answered my 12 calls that night or responded to my 4 emails and texts. Further, when I try to visit the web site of the holding company to which my card was charged («Top Notch Limousine»), the web site is suspiciously «down.» Hmm.
This company is a scam. They stole my money and ruined my sister’s bachelorette party. I am disputing the charge with my bank now and hope I can get my money back.
@$$HOLES!

The bus was where I wanted it and on time. The bus itself had a dated, old feel to it but it was otherwise fine. We just needed a way to get from one place to the next so no big deal.
The problem I had was that the driver would not take a credit card nor would the company. We had to get a lot of cash together in a short amount of time at my own wedding. They charged me a hold deposit, I don’t know why they could not just charge the rest to my card.
I would go with one of the bigger companies next time like Windy City.

I am so mad I didn’t look on Unilocal and read these reviews before I booked them. Limo showed up AN HOUR LATE FOR MY WEDDING! And the party bus was not what was promised, and smelled HORRIBLE! Worst experience ever and ZERO communication… clearly this is why u have to pay in cash in advance.

I wish they gave you a zero star option. I booked a party bus on 8÷20÷14 for my upcoming wedding and they immediately charged me a $ 395 deposit. Of note, the charge was from Top Notch Limo at 312−265−7755 which is based in Palatine. On 8÷22÷14 I called to cancel per what they had stated was the option to cancel up to 5 or 7 days before service. The man who answered, who I assume is Tarek Younis, the owner, told me that the deposit was NON-​REFUNDABLE and was stated in an email confirmation that was NEVER SENT TO ME. When I objected, the response was, «What can I tell you, that is our policy.» When I mentioned I would dispute the charge with my bank, he said, «I am sure you will.» I am disputing this charge with my bank and the City’s Department of Business Affairs and Consumer Protection. Suffice it to say, this business basically just robbed me of $ 395. I also found out that this owner has been sued about 10 times for outstanding debts and in my opinion, may get away with by evading service of the complaint. Further, this business is not in good standing with the secretary of state. It was involuntarily dissolved in September of 2013.

XTC is the worst company you can hire. We signed a contract for our wedding day and they didn’t show up and did not pick up any of our calls. We still haven’t heard from them. AND we paid in full, thank god for credit cards. THESE PEOPLE ARE AWFUL… Don’t you realize people plan their wedding day for months, sometimes years… and you can easily ruin them with companies like yours. Luckily we had a back up plan… sad that taxis are more reliable.

Horrible company… I can go on but they showed up late on my wedding day and demanded cash or they refused service. Then they refused to turn on the AC. trust me the only good review on here is from the owner.

HORRIBLE SERVICE EXPERIENCE
Limobus was late arriving. The limobus was dirty and full of garbage.
Driver was belligerent when confronted, threatened to leave the group stranded. Charged at me physically, screaming and spitting in my face in view of my clients.
The driver (s), were both shabbily dressed.
When I complained, no responsibility was accepted and a chargeback is pending.

I likely would not recommend this company. They are pretty unreliable.
We booked their services for a company holiday party. I was told that we would have the same bus and bus driver and we could leave items on the bus. When the driver showed up I learned this was not the case so my co-​workers and I had to ask a fancy steak house if we could store liquor and personal items (not coats) at the front desk. Luckily they were accommodating.
When the first driver showed up he was very rude and unaccomodating even though I was friendly and polite. He acused me of not informing him of a «narrow» street, when in fact I do not live in the area he picked us up at, nor did I think that my fault. He knew he was picking us up downtown — it is somewhat assumed streets are narrow and busy!
Our driver on the way home (different driver) was very nice and easy going. The type of driver that SHOULD be working for a company like XTC.
After being disappointed with the service, I called to have part of my credit card refunded. I have waited over a week to hear back from the manager and have yet to receive a call even after multiple attempts.

Let me begin by saying that my review is based on the unprofessional, offensive and misleading way my fiancée and I were treated by James from XTC Chicago Party Bus. In no way does this reflect the quality of their vehicles or drivers. My fiancée and I confirmed appointment with James to meet him at their O’Hare location this past Monday to view their party busses. On the way to meet him, we called James to let him know that we were running five minutes behind. A man answered the phone and informed us that James was not there. In addition, he told us that the limo busses were ‘out on jobs’. As aggravating as that was, this person offered to take our number and assured to us James would call us back. As of this morning (4 days later) we did not hear from James or anyone from XTC.
We decided to call this afternoon to get to the bottom the issue. The same man answered the phone (recognized the voice) and identified himself as James. When we asked James why the limos were not these (as promised) he had not response. When we asked him why he lied to us by not identifying himself as James on Monday, he again had no response.
We decided not to go with XTC. They orved to be unprofessional. I can’t imagine how we would have been treated on our weddind day if we decided to rent from them.