XSport Fitness

This gym is pretty bad. Okay, really bad. Disclaimer: This is kind of a long story.
The staff will do anything to sign you up, tell you all the wonderful information they can think of, and leave out all of the hidden terms and limitations. It’s a bit of an Eddie Haskell syndrome over there. When I signed up I was told I could bring guests each month, cancel anytime by simply walking in and saying I wanted to cancel, and that it would rarely be crowded. Well, I tried to bring a guest once and ended up walking out on the spot after I was aggressively interrogated by one of the *managers*! He kept telling me to tell him «who told me I could bring guests.» When I said I didn’t remember his name, he started telling me to describe him, what he looked like, how he acted, etc. It was ridiculous behavior for a manager. As I said, I told him «This is ridiculous, I just wanted to bring a guest and get a workout in» and ended up walking out with my guest and planning to come back the next to day to cancel. It was easily the rudest, most upsetting experience I’ve ever had with an establishment.
When I came back to cancel, I asked to speak to the General Manager and he apologized on behalf of the other manager and said if I needed anything, he would assist me anytime. So I decided to stay and give this gym another shot because it’s close to my apartment and it’s winter so proximity is important. Fast forward 3 months, after seeing how crowded it was, how uncomfortable the staff’s attitude made me, I decided to cancel for good. I went in at 6:40pm and the front desk staff was immediately dismissive and rude with me and kept saying over and over again «You have to cancel between 10am and 6pm» despite my telling them that I work normal hours and wasn’t going to take time off work just to cancel my gym membership??? Then they said I had to write a letter to corporate. No. I asked to speak to the General Manager (whom I saw from across the room) and the desk staff dismissed me again and said he wasn’t there).
SILVER LINING: I tweeted at Xsport on Twitter and said the company was a scam, sounds ridiculous I know. But a lot of companies respond to tweets faster than any other communication because they know how fast news can travel on social media, so they try to squash it quickly. I ended up getting a call from the customer service manager who was extremely helpful and apologetic. He cancelled my membership by phone and was very kind. They should really focus this caliber of customer service all the way down the line to the individuals who work in the gyms themselves. I feel like this would result in a lot less disappointed customers, rude self-​centered staff, and longer membership turnover.
I wouldn’t recommend this gym to anyone, unfortunately.

Relentless email spam from XSportFitness asking for payment to a nonexistent account. (I do not even live in the United States.)
Email support requests are ignored.
Do NOT send any enquiries to this company unless you have a good spam filter.

Overall, this is a great gym. I love all the new equipment that has been coming in for the renovation. The Roc-​It machines are really good. When i joined in 2001, they promised a pool was going to be built. Finally 14 years later, it was advertised a pool was coming along with all the other renovations. Now the pool is not coming and I am disappointed. My other wish is when they re-​did the locker rooms, I wish they would have put it more long lockers. There is a high demand for them. The problem is the small lockers just don’t hold large gym bags and clothes. There is never a problem getting a locker so they certainly could have put in more of the larger lockers that are usually unavailable during peak times in the morning. Again, it’s a nice gym and I think the cleanliness issue has gotten much better in the past couple of years. I hope they have worked out a deal in the future for the free parking to continue once Whole Foods leaves. That’s certainly a nice feature.

I use x sport for my gym. at my particular gym the staff is not very friendly and are always on there phone. It doesn’t really bother me unless I have to wait to be checked in. All in all I will still continue to go there to work out because it is close to my house.

What gym on earth let’s their cleaning staff camp out in the locker room eating stinky food? Every day at lunch the 2 woman cleaning ladies take up a whole bench in the locker room doing just this. I don’t even know where to begin to explain how wrong and disgusting this is – especially in a gym locker room. Get it together, X sport. Why not just have them eat on the toilet?

Xsport, please get your stuff together. You offer great services to people but make it nearly impossible to cancel. I have spent countless hours on the phone and writing letters to do so and still no luck. I have been charged for months after initially trying to cancel my Xsport membership. This really is a huge inconvenience, that will keep me from coming back later. I can’t believe the way I have been treated by your company literally scraping every dime out of me. Locations and equipment are nice here but the customer service is among the worst I have experienced.

This gym was acceptable for me until I had a problem with billing. The account manager handling my account had quit and there was no handoff to a new manager. So xsport stopped charging my credit card. It took 3 months to get it fixed!!! During which I could not use the gym and after the 3 months they wanted to charge for the 3 months that I couldn’t use the gym. Horrible experience. Even though it’s the closest gym to my house I will be quitting.

I’ve been a member here for 2 years… My biggest problem with this place is the front desk staff. They will literally snatch the key tag out of your hand, swipe you in, and hand it back without eye contact or a hello. I always say hello, and please/​thank you without any reply. It’s rude and I’m thinking of canceling my membership due to this and the place is really dirty. The only reason I still workout here is location.,.

My trainer is Michael Coates aka Motivation. I am getting ready for a wedding next year and wanted to look my absolute best. I have been working with Motivation for 3 months now and I have already seen a change in how I look, how I feel and what I eat. My first set of training sessions ran out and of course I had to renew. I plan to continue working with him even after my wedding. I love working out with Mike as he is extremely fun, uplifting, and encouraging. If you workout at the gym regularly, Mike is the one always saying hi, high fiving people, and just bringing good energy. Thanks for all you do Motivation!

I think that the only reason people use this gym is because of the convenience and price. Other than that– It’s pretty dirty, smells bad, and most of the managers/​trainers come off Negatively in a way that turns a lot of people off, including many of my friends.
One of the main issues I had is when I signed up, a woman trainer (blonde?) was super rude and their credit card machine was down so they took my information to run later, as I had to leave. When looking later, I had an extra charge and they said it looked like somebody bought protein powder at the store hours later on that same day… Wasn’t me. Not sure who got a hold of my information or how they were able to purchase something from the store there. It took months & multiple people to get the money back on my card and I didn’t even get an apology. For credit card fraud… Ridiculous.
I still work out here as the price is low, it’s the closest to my home, and I travel too much for work for it to be worth it to go elsewhere. If you can go somewhere else, do it, otherwise. It does the job.
A positive– i do love some of the classes. cross training with jack is awesome.

I joined XSport for two reasons primarily. It was the closest gym to my apartment, and it would help me work out more during the cold winter months in advance of my June 2014 wedding. However, nearly as happy as my wedding day was the day my contract ran out. Now, I never have to set foot inside this Xsport again.
I cannot stand this gym for each of the following reasons:
1.) It is a 24-​hour gym, and despite coming in 4 – 5 times a week since September, I think I’ve seen someone cleaning machines… twice?
2.) #1 wouldn’t be a problem if there were wipes for people to clean off the machines and weights. There might be two… for the whole gym.
3.) #1 and #2 wouldn’t be a problem if there were even clean towels available for guests. However, there are hardly ever towels available. Ever. The bin is almost always empty, and they are slow to refill.
4.) The personal trainers are nice, but scheduling can be somewhat scattershot. You’ll make an appointment only to be told the morning of your appointment that the trainer can’t make it, but they can get you in a week later. I get that things come up, but this seemed to happen frequently.
Ultimately, the place is disgustingly dirty more often than not, an announced expansion has shown zero signs of progress in over a year, and my wife and I have bought a treadmill to replace this gross, dirty gym.

Okay establishment. The staff is friendly, however the remodeling is taking for ever and the worst part they have no WI-​FI it’s 2015. The equipment is grouped together oddly as well. Overall I hate the set-​up, but the staff is nice.

I didn’t know that the package I chose didn’t include this location. I was alerted about this upon signing in, but the front desk and manager said since I didn’t know that it was okay (No charge) for me to check in that day. I thought it was great customer care.
The facility was lacking, but the service was good, which is usually the other way around for me when it comes to xsport.

I’ve been coming to this location off and on since 2006. Xsport is cheaper than Quads, FFC, and all the «athletic clubs» who want $ 1200 upwards to sign up for the year. Everything you need is here. If not, the other locations will have it. My favorite spot is the Pipers Alley location, but I don’t live convenient to them anymore. I’m waiting for the Wrigleyville location to open.
I’ve always been treated with respect by the staff, day or night. The tanning beds are good and always clean.
I like that there is an ample product display whether it’s protein shakes, supplements or workout gear.
Equipment is new and plentiful, classes are good and you can find just about any type of class you’re looking for. The trainers are great, with the exception of one man who I’ve heard berating a lady for not wanting to do a certain workout. She already paid you so what’s your deal, dude?
You won’t find a better gym for this price, plus open 24 hours. What more could you ask for?

–Poor customer service on the front desk.
–Very rude male employees.
–So small compared to the rest of the x-​sports.

My roommate and I needed a good gym, and after reading some of the pretty crummy reviews, and considering the alleged reputation of high sales pressure of Xsport we decided to look at other options. We did not want to be ”sold a service” or anything else for that matter. The location is quite convenient but we just did not want to even walk in the front door. Besides all that, we were under the impression it was sort of pricey…
When I started my new part time job I noticed a flier by our time clock outlining special rates for employees by a guy named Andy H. ‚… as tempting as it was I was still hesitant to reach out but after I asked one of the other employees about it, I was told Andy comes to our store once a week and wont screw any of us. I sent Andy an Email that night, and literally the next afternoon he was in our store at the exact time of our appointment waiting for me. I introduced myself to him and we had a lovely chat, about quite a few topics actually. It turns out he is an accomplished artist and a Chef! Quite a few hats to wear I must say.
Its been a few weeks since joining and I am not sure how my local XSport has gotten such a bad rap but I will say with conviction that Andy is one of the nicest people I have ever met and he made the experience painless, and easy! The next day he gave my roommate the same special rate our company offers! Nice ! We enjoy coming in the club and getting a waive and a smile from him. When he is not busy, we exchange small talk. It just feels like a warm, inviting club to us.
The front desk is always friendly, and we LUV the fact the club is 24 hours! They even have towel service and monitors on all the machines, AND a tanning facility! Its just everything we need. Our only observation is that the facility itself seems a bit rundown but for what we pay; how can we complain? Thank you Andy, and Thank you XSport!

I basically live in this gym. If you go here you probably have seen me. I love this gym. The front desk always says hi to you. They have 3 rooms. Tons of equipment variety. Weights are always put back. Clietele is normal people. No bros and guys who think they own the place.
I give them 4 stars because some of the equipment is old. I know they are suppose to expand but I have yet to see anything happen. The gym also has a wierd smell but it’s nothing bad.

Beware of their false advertising. They offer a membership for $ 14.95/mo and promise that $ 8M renovation is coming up. Their actual membership costs way more than $ 14.95/mo and the renovation never happened.
The smell can get pretty bad inside — when they open the basement door and old/​modly smell will fill up the gym. The equipments are old and I never see the management/​staff clean their equipments.
This Xsport location should expect a lawsuit for false advertising and should not charge arms and legs for memberships.

There are a plethora of other gyms in the area but this is the cheapest major gym. FFC, Quads, and other gyms are more expensive and more elaborate and have more equipment. This gym sticks to the bare essentials… which is really all I (and many lifters I know) need. I need a rack, a bar, some barbells and some dumbbells.
If you’re really serious about working out but you don’t need anything fancy to get the job done, this is definitely the gym for you. They have a good amount of machines, free weights, and cardio. They have a lot of very useful classes as well — Spin, Nike Fitness, Zumba, Ab Destroyer, and stuff like that. Best of all they are definitely the most cost effective major gym in the area.
Besides, if you REALLY want some of the more elaborate stuff like a climbing wall, sauna, steam room, basketball court… you can use your Xsport membership to get into the Logan Square gym or Downers Grove or one of the bigger gyms. Also, the Lakeview location is going to start MAJOR renovations soon to add all of the luxuries that Logan Square and Downer’s Grove have.
The gentleman who signed me up — Andy — is awesome. Makes me feel very welcome. Has helped me with some of the annoying little things… I lost the darn key to my lock and within 30 seconds of me telling Andy he had bolt cutters and freed my locker. He’s a major reason I go to this gym as often as I do.

There was a big misunderstanding where I was overcharged for personal training, and this caused me some frustration and inconvenience. It was difficult at first to connect with someone and resolve the issue, but once I found the right people, everything was refunded to my account (Thank you).
While I will not be working out there anymore, I know some friends who go to XSport without any issues. I understand it was just unfortunate circumstances and miscommunication that led to my being overcharged.
Shout out to Mike Matejovsky, Gustavo and Kelly at the corporate office, as well as Kenny Blanks, my personal trainer. They have worked hard to help resolve my case and make sure I was satisfied.
Update: They offered me three months of free membership to make up for the mix-​up. Unfortunately I am moving out of state or I would have taken it! Thanks for going above and beyond XSport. I went from being an extremely unhappy to a happy and satisfied customer. More power to you guys.