Wischen

This cleaning service… well let’s not use the word «service» because nothing about this company is providing the customer a service. First, their website is horrible, scheduling an appointment can take 15−20mins, which is ridiculous. Secondly, I have used their cleaning services 4 times, 2 have been very average experiences and 2 have been completely unacceptable and left me wondering if anyone actually cleaned my place. Lastly, their management is completely unintelligent and argumentative. They do not care about your experience as their customer or desire to retain your business.

I used the service and the lady that showed up was very nice and attentive to what I wanted clean. She showed up after 55 minutes of me placing my order on line. I LOVE this company…

BEWARE!
Good: Received a 20 $ discount from building!
Bad: Did not even realize my place had been cleaned! Terrible! Did not sweep or clean floors. Left dirty dishes in sink. Did not clean shower. Dust in corners.
Worse: Manager not helpful. Arguing with me on the phone, saying «What exactly do you mean by standard cleaning. You need to be specific.» Horrible!

Have had bad experiences with different cleaning services in the city so was a little skeptical but I received a promotional discount from a street fest I went to so I thought I would give it a try. I called in because I had a few questions and the customer service was great. He answered all my questions and let me know that he would tell the cleaner all my requests. My cleaner, Ricardo, was very nice and accommodating. He did a fantastic job and was very thorough. Would definitely use this service and cleaner again!

Spoke with a nice man at Wischen who helped me set up what I hoped to be regular cleaning service in my apartment. This company came recommended by my building management. They offered a new user discount and we arranged service for the following weekend.
The woman who cleaned the apartment was very nice and did a good job. I asked for a deep cleaning since it had been a while since we last had a professional cleaning. I told them time wasn’t really a concern, since I knew there was a lot to do. I was surprised when she texted two hours later that she was done. She did a good cleaning, but nothing I’d consider a deep clean.
Up until that point, I would have certainly used this service again. But the experience after the cleaning was pretty poor. The card I left with the company was never charged, I never received a receipt that I was promised, or a followup of any kind. Two and a half weeks later, I phoned them to find out why I hadn’t been charged and to setup another appointment. The gentleman apologized and said he’d call me back in 15 minutes. At that point, my card was finally charged for the first cleaning but I still never received a receipt or a phone call to schedule another appointment. Really strange customer service, I won’t be using this company again.