Wells Street Management

We have lived in a Wells Street managed property since September, 2014. The property has been poorly managed to the point of being inhospitable for periods of time. Some of the issues with Wells Street Management include:
— The building’s internet infrastructure was severed in summer 2014. When we approached Wells Street to aid in providing basic internet services through communication with internet companies, they denied the lack of infrastructure. Wells Street provided no assistance and the residents of the building independently solicited the providers for 8 months before gaining any traction. On the day scheduled for installation, Wells Street refused to have a custodian during the appointment window.
–The unit contained the sole roof access point, which Wells Street Management employees used, broke, and did not repair. They placed a single piece of plywood over the hatch which blew off during a storm and was not replaced for three days, leaving the unit susceptible to mother nature
–Wells Street employees have frequently entered the premises of the unit without permission, as explicitly spelled out in the lease agreement
–Wells Street management has an emergency response line. However if an emergency is called in after business hours, the hotline asks you call back every half hour until your problem is resolved. They have not once responded to an emergency, and have no mechanism for tracking responses, essentially serving as a call log of things to do tomorrow
–In the past ten months, basic construction has taken place in the basement of the building. This has led to several unannounced interruptions of water, electricity, and gas. Sometimes for multiple days.
We have found Wells Street Management to be thoroughly unprofessional, and indifferent to the well-​being of their tenants. They pay no mind to the lease agreements they furnish and do not honor the specifics therein. I highly recommend you look elsewhere for apartments.

I used to own a restaurant on the management’s property. Well, I had this restaurant for a long tine until the building was brought by this company. Oh my god. I want get out the least so much and finally I did. I have a lots of pictures of this managements. So dirty and lazy. And I did told them I’ll get out my least. So I did. One day I will show all those pictures.

If I could give this company zero stars I would. From the day I moved into this apartment it was a disaster. The place was supposed to be completely renovated, but it wasn’t. They did work on the building without pulling permits and NOTHING is up to code. The place was a DISASTER upon move in. There was drywall dust caked on everything, holes in the windows, walls, and floors, lights hanging by cords from the ceiling, a laundry closet with no washer and dryer, unsealed cabinets… the list goes on and on. When I complained and sent pictures as evidence I was told no place was perfect and they refused to reimburse my cleaning expenses.
They have entered my apartment with no notification on several occasions. One time leaving my door wide open! I’ve come home to an apartment with no running water on more than one occasion, again with no notification. They have refused to fix things and even insulted me when I’ve requested. I could go on and on and on with all the problems I have had with them, but the other reviews have already done that.
DO NOT RENT OR DEAL WITH THIS COMPANY AT ALL! They do not respect their tenants and are EXTREMELY unethical!

I really enjoy the neighborhood. Being near Lakeview east is great. The company is really responsive and our unit is way below market value!

This is by far the worst management company I’ve ever dealt with. They take months and months to fix anything and will avoid answering calls and emails. We’ve had the worst year full if maintenance issues that could have been fixed before move in.
Our list of issues included
* Washing machine run cycle and shaking issues
* Broken Windows and Screens missing that still have not been installed
* BUGS in our Kitchen
* Water poured from the light fixture above into the hallway
* Shower leaks water onto floor
* NO water for 4 days when pipes burst in the building — maintenance took days to fix and tore up the flooring and walls
* Water tank valve that is a safety hazard
* Gas leak in closet
* GAS pipes connected to another unit we are paying for
* dangling light fixtures
* Broken cieling fan light
* Running toilet
* Bad door knob handles
* Tiles broken when moved in and constantly breaking in kitchen
* Furnance Filter — dirty, wrong size
* Hole in cabinets near the dishwasher
* Mailboxes falling out of the wall
* Horribly insulated windows that cause a draft

I can only say that I REALLY wish I would have found these reviews BEFORE I moved into my apartment. At this point I can only basically echo everything that has been said on this page and add my own experiences:
1) When were were looking at the place we noticed there was a huge crack (running from the top left corner to the bottom right) in the living room bay window (which is about 60″ tall). Other than that we liked the unit. Wood floors are worn looking but don’t squeak with every step, walls were at least freshly painted, the rest of the windows in the place looked new, etc. So, we signed the lease with the sole contingency that the window would be fixed within 30 days of us moving in. This was two months ago, and literally just today they installed the replacement. I had to resort to calling the management office 3 times a day, every day, until they finally got the work order in for the new glass.
2) Since we’ve lived here they have shut the water off for hours 3 times. Just came home and it’s shut off again. Good thing I didn’t just drop a log in the toilet if you know what I mean.
3) The refrigerator won’t stay closed and I’ve had to resort to taping it shut. The maintenance people have been by several times since we’ve moved in and I keep mentioning it, but that hasn’t seemed to have much effect.
As per the price hike at the end of the lease: while I’m still a relatively new tenant, I was already well aware they were going to do this. For us, this was only ever meant to be a transition place to get us back to a summer lease schedule and maybe we would stay if we loved the place. Let me say this loud and clear, I can’t wait to get out of here!

Worst property management company I’ve ever dealt with.
Our place was supposed to be a «rehab» and we were the first ones to move into the newly finished units. They did an absolutely awful job and weren’t even close to being done. They tried to get away with not finishing our floors, something they promised they would do.
When the maintenance crew did respond to our service requests (which usually took 4 – 5 weeks), they would do an awful job and leave a mess. After being fed up with them not cleaning up after themselves, I called in to the office to complain and one of the women tried to tell me that it probably wasn’t that bad and I should just deal with it. Really?!
Even though we would never renew a lease with them, we looked at the lease renewal letter when they sent it to us. As others have stated on here, they tried to raise it like 20+%. Nice way to make sure you turn over your units to new renters every year!
I hate to leave negative Unilocal reviews, but in this case I feel it necessary to warn others as I would never want the experience we had on my worst enemy.
Stay away from these people.

This Management Company is the worst company I have ever rented an apartment from. I have lived in my apartment 8 months and still do not know who to contact about issues because every time I call, nobody returns my phone calls. Also, they decided to raise our rent 18% for the next year which is ridiculous considering no upgrades are being made to the apartment. They also lied and told us heat was included in the rent, when in fact, it was not. Warning: do not rent from this company!!! They will rip you off and won’t respond to any requests or questions you have!