Webster Dental Care Lakeview

Jessica is the my favorite hygienist! Love her and don’t mind going to the dentist. The place has a nice atmosphere and is comfortable. Been going here for years!

I just went to Webster Dental Care Lakeview for the first time this afternoon for a teeth cleaning. I have gone to the same dentist my whole life in Ohio where I am originally from, so I was extremely hesitant to go to a new dentist. The front desk staff were all so friendly and helpful. The dental hygienist was extremely friendly and thorough, she made me feel comfortable immediately. My dentist was Dr. Long and she was absolutely wonderful, she came over and introduced herself immediately before the hygienist did my cleaning. Her communication about what she was doing and what I would need done was extremely good. Overall, I had a wonderful new-​dentist experience!

I’ve been to a few dentists in Chicago and I’ve finally found a keeper. Dr. Long and all the hygienists are very thorough. I feel like I am getting top-​notch care and customer service, and I have NEVER felt like they are trying to upsell me on anything. I absolutely hate that, and it’s why I left my previous dentist. Also, my dental insurance isn’t great so I’m always afraid of getting «surprise» bills after a dentist visit. Every time I visit or need something done, one of the women at the front desk calls my insurance in advance and checks with them about coverage and estimated costs for each thing. She then calls me in advance to let me know. No surprises with this office. I’m not sure if this is standard practice at most offices, but I really appreciate it.
I’ve already referred Webster Dental Lakeview to several friends and family who have reported great experiences as well.

Please don’t take your kids here. My 4 year daughter required an emergency tooth extraction and they ran out of laughing gas in the middle of the procedure. The incompetence was shocking.

I’ve been going for 4 years, they are always friendly and on time. My teeth haven’t fallen out of my head. What else could you ask for from a dentist!
If you still aren’t sold they give some pretty deluxe goodie bags to boot!

I cannot say enough about Webster Dental. Great people, professional, courteous, never pushy or trying to «up sell» dental care. I would highly recommend them to anyone looking for fair and honest dental care.

Webster is just awesome. Dr. Long is amazing, talented, and kind. The office is clean and the people are responsive and helpful. My wife and I have gone there for years. Highly recommend this office.

I have seen several of the dentists & hygienists in the group. I am assigned to one but due to my unpredictable travel schedule I have been able to secure an appointment with who ever is in on the day I am in the city. Everyone on the Webster Dental team has been very competent, friendly & reassuring. On Monday of Christmas week, I chipped one of my front teeth (opening pistachio shells-DON’T do that!!!). I called the receptionist on Tuesday morning at 8:30am. She was able to schedule an 11:15am appointment that day. At 11:34am I was on my way to finish my Christmas shopping with a perfect, permanently restored front tooth and a big smile!!! Thanks Webster Dental! Merry Christmas!

I have been a patient of Webster Dental on N. Lincoln Avenue for well over 20 years. Dr. Rempas has developed this practice in very positive ways. I never have to wait longer than a few minutes to be seen for a scheduled appointment and the service provided is excellent. It is great to always feel confident that I am getting the best service possible. Currently I am seen by Dr. Long and she is very personable, competent and professional.

I’m very happy! My new doctor, Dr Long I believe, is way better than my previous doctor here (Melnyk). She was way more friendly. Also, Hannah (dental hygienist) was awesome! So helpful with all my annoying questions.

Our family has been a client of Webster Dental for many years. We’ve always appreciated the special care that the professionals there give us and our teeth. They also do a great job at making us feel like we are not just clients or customers, but part of a big extended family. The faintly Hawaiian theme of the office décor is a bit kitschy, but ultimately sort of fun. Dr. Zieba has done a great job at making sure our teeth are well-​cared-​for, and Jenna, the bookkeeper has been a huge help in sorting through the intricacies of our dental insurance program.

I’ve been going to Dr. Zieba for the last three years and he is absolutely wonderful. I searched high and low for a good dentist in Chicago and he is the BEST. I also had the pleasure of working with another dentist this past month when my crown broke (unexpectedly) and I had to leave for a trip out of the country. It goes without saying my anxiety was through the roof but Dr. Tanya Melnyk was amazing. Her and her assistant worked quickly to fix my tooth to ensure it was intact before I had to leave. last but not least Jenna (at the front desk) is such a doll. She is so welcoming and never forgets a face. Webster Dental has definitely exceeded my expectations in many ways and I always know my teeth are in good hands when I am there.

I really loved my experience with Webster Dental.
I had to schedule a semi-​emergency appt. due to a sensitive tooth that I was sure was a cavity. I have a permanent dentist back home in the suburbs, but couldn’t make it home in time as I was in a lot of pain. So, a few of my friends suggest Dr. Long.
The first guy I saw (I’m assuming some sort of assistant) did some basic checking, gave me a little advice, took some x-​rays and told me Dr. Long would be right in.
I hardly waited at all until Dr. Long came to check on me. She did some tests on my tooth for the sensitivity and couldn’t really find anything wrong with it, but she still gave me lots of advice to help with the pain in the mean time. She also suggested a certain gel that might help but I didn’t feel like she was trying to sell it to me, at all. Even though it ended up being nothing, I never once felt like I waisted her time.
Even though I left still in pain, it turned out to be something that would just go away over time. However, she still called me two days later to see how I was feeling, which I thought was nice. AND I got a hand-​written letter in the mail thanking me for stopping in and that she hopes I feel better. Those extra touches were really nice.
I will definitely be back if I ever need a quick appointment while in the city and can’t make it home.

I LOVE Webster Dental Care! We’ve been going there for TEN years. We are moving, and I am so sad we won’t be able to go there anymore.
They are caring and compassionate. They are so good that my daughter has been having her checkups at the same time I have mine since she was FOUR. That speaks to how comfortable we are with their service. I recommend Webster Dental to everyone of all ages!

Webster dental has a friendly, upbeat staff, cozy waiting area, and an eccentric Hawaiian theme throughout the place that always make me at ease and comfortable. They are efficient, down-​to-​earth, good listeners, and (when needed) explain the why, where, what, and how of each procedure visually. They make dentist appointments a normal errand versus something I put off and dread. I love them.

My experience so far has been outstanding. Sarah (my dental hygienist) did a stellar job and Robyn at the front desk was able to get me in on short notice as well as took care of me after my appointment had finished.
Going to the dentist is supposed to be a ‘negative’ experience but I have nothing but wonderful things to say!

I have been going to Webster Dental for several years now.
I am no stranger to ‘the chair.‘
I have had nothing but positive experiences here.
The staff is friendly, the cleanings have been very good, and all work done has been reviewed prior to it being done, and I am shown the issues from the xrays.
Then, I tried a different dentist.
I was lured by a Groupon. I went and had a painful cleaning there (never felt pain at Webster). This dental office (don’t worry, I will get to review them later) told me I had two areas of work needed. These had never been discussed with me before. I didn’t believe them, and when it came time for my next cleaning, I returned to Webster Dental.
I felt as though I had cheated on a loved one…
I returned to Webster Dental, and guess what? No mention of the mysterious work the other dental office suggested.
I have trust in this office, and I will remain loyal (I swear).
I have only two minor issues. As mentioned by others, there is little privacy in this office.
Also, I don’t know if they charge more or not, but for some reason I always spend more ‘out of pocket’ than another family member who goes to a different dentist.
Oh well, some things like honesty, integrity and good work are worth it. I see Dr. Zieba everytime.
Pros:
+ Honest, good service and work
+ Friendly staff
Cons
— Little privacy
— A little pricey, but cheaper than extra unneeded work!

I have never written a Unilocal review before, but i must express me extreme anger and disappointment with the communication between offices, as well as the lack of actual compassion for a patients’ pain.
I had a root canal started in january, and everything was great. The follow-​up was supposed to be last saturday, but they had overbooked the endodontist, and they asked me to reschedule. Between my first appointment and the appointment scheduled for last saturday, i had started to experience pain in another tooth and had scheduled an appointment for today. When they called me to reschedule last saturday’s appt, i notified them that i was scheduled for a different tooth on feb 28^th, so they extended my appt time. I was lead to believe that the lakeview office had told the hoffman estates office, either vocally or via notes, of the issue i was having now. No dice. The notes reflected work started on a tooth that was never worked on, and there was mass confusion.
Regardless, the first root canal was completed, but the other tooth pain was not addressed at all. The worst part was that even after i explained myself to the endodontist, receptionist, and anyone else who would listen, i was told to set up another appt. My dental insurance from a previous company expires tomorrow, and i left $ 800 on the table insurance-​wise. I tried to get the work done today, and even tried to reason with the receptionists at hoffman estates.
They said «sorry» quite a few times, while making sure to point at the lakeview office. Meanwhile, my tooth is still killing me. And i was OPENLY WILLING to pay so the business could make additional revenue. I was told, basically, «too bad, so sad.»
This is absolutely unacceptable. As someone who works in sales, i could not possibly imagine the dog cussing i would get from my customers if i said that. Overall, if i could give a lower rating, i certainly would. I feel cheated on top of the still-​persistent tooth pain. I am sure this will go unresolved, but felt it necessary to let others possibly looking into this company to BE CAREFUL.

The staff is amazing and they always remember me. I must add that I’ve never had a cavity so I’m not a regular, just the normal twice a year. I can’t give this place a high enough rating.

After reading these other reviews my rating of this place got much worse. It’s uncanny how similar my experience was to others.
I went to Webster Dental Lakeview today after going to their Skokie office since I was a kid. I haven’t been to the dentist in about a year now so I was nervous about going back for the first time in a while. This might sound lame but it took a lot of courage for me to call and make an appointment today.
I showed up to the office and was seated in one of their dental seats. There was one problem though, this office doesn’t have walls! I could literally hear everything that was going on to the patient next to me and vice versa I’m sure. There was absolutely no privacy there and that’s an issue for me when it comes to medical type situations.
Now I know I don’t have perfect teeth but that being said I never had or was asked to do anything major at the Webster Skokie office. But amazingly after looking at my teeth for 15 minutes the hygienist told me that I would need a «deep cleaning.» What does a «deep cleaning“mean you ask? It involves over an hour and a half of work on my mouth as well as I’m sure a hefty bill.
Now I’ve heard this before from other dentists and after scolding me about my lack of floss use they scraped out the enamel and gave me a standard cleaning. I said to the dentist, «listen I hear you about the issues and I understand that you want me to have a deep cleaning but I’m here right now today and I would just like a standard teeth cleaning. I recognize and hear you but all I’m asking for is to have my teeth cleaned today and I’ll decide what I want to do after that.»
They refused. Said they would be doing a disservice. Even after I requested and said I understand the risks they refused because of the fact that I could legally go back and sue them if I wanted to after the cleaning. Which I still don’t understand because I filled out a bunch of paperwork before hand which I’m sure included guaranteeing that I wouldn’t sue them.
As I was leaving one of the doctors took me aside. Took me into his office and said «listen I heard what you were asking the dentist and let me explain why we can’t do that.» First, it was kind of disturbing that another dentist heard a private conversation I was having about my teeth but that was obviously possible because of the lack of privacy in the office. Second, he said something that still sticks out to me. He said I know you think we’re trying to upsell you but we’re not. I never thought that until he mentioned that. That Doctor was a nice guy and seemed to understand where I was coming from but that comment there made me think.
After I left the office after NOT having my teeth cleaned I immediately called my friends and family to discuss. When I spoke with my mom I told her the situation and being a mother she pretty much agreed with the dentists saying if they said you need that work you should have gotten that work done.
Later that night I got a phone call from my parents. They went out to dinner that night with a dentist and told that dentist my situation. The dentist that they spoke with was on MY side! What?! He said they screwed up by not doing what I requested (which was a simple standard cleaning) because that is how you start a relationship and build a level of trust. He also said that hygienists are paid on commission. Did you know that? That seems very sketchy that someone in that position would not be on salary and gets paid more for the more work they do on their patients. Safe to say I felt much better after speaking with my parents knowing that I wasn’t crazy and that they should have done what I asked which was just to give me a standard cleaning!
So now I’m going to go back to Skokie to my original family dentist to let him know the situation. Before I go back I’ll explain what the hygienist told me but tell him that I do not want to do any deep cleaning today. I just want to have my teeth cleaned. Shouldn’t be too much to ask.
I’ll never be going back to that office though, that’s for sure. It all just felt too rushed and I can’t forget the look on the dentist’s face when they refused to clean my teeth.