Webpass

My fiancé and I found out that our building offered WebPass and jumped on the opportunity. Kelli H. took great care in installing it and answering all our questions. When I compared the speeds I was getting with AT&T, there was no contest. I was getting 4mbps for $ 60 with them and now with WebPass, I’m getting like 95mbps. I could actually stream 4K videos on my smart tv no problem during peak times, while being on multiple devices. I’ve always hated Comcast and AT&T is whatever. WebPass is amazing, if you don’t get it, congratulations… ya playing yourself.

James came out today and set us up with Webpass internet. Having come from using Access Media 3 and Comcast previously, the difference has been substantial. Streaming of video has been the most notable difference. While it costs a bit more than other options, so far it seems absolutely worth the cost.
James did a great job with the install. He was very knowledgeable, fast, and courteous.

Our building just had Webpass installed. The process was almost seamless and the speeds are incredible. In unit installation (by James, great job!) was quick and timely. We couldn’t be happier!

This is truly as good as it gets for an ISP
less than $ 45/​month (if pay by year) and get 100M UP & Down, blown the rest of the competition away easily
Keep it up!!!

Kelli did a great job installing my Webpass internet today. Took no time at all, she answered all of my questions, and the internet service works extremely well. Thanks Kelli!

Webpass is incredible. I was skeptical at first because all I could find on the Internet was great things about it so obviously I thought there had to be a catch but I was wrong. The technician that came to set up was so nice and the set up took no time at all! My internet is up and running with amazing speed.

Webpass is simply the best possible internet service you can have in Chicago! It has surpassed what they advertised in bandwidth and latency — when is the last time you got more for your money from an ISP? They did the install on our building with just over 10 units, and the rate we pay is incredibly affordable.
The only downside is that, regardless of what they claim, during sever weather events internet service can be interrupted. I don’t think we’ve had an outage last more than 30 minutes, but it has happened at least a few times since we had the service in July of 2015 — I’m hoping serious storms in the winter aren’t also a factor.
It is also my understanding that Webpass has a long term goal of actually laying (or utilizing existing) fiber and actually having a hard connection to buildings, rather than microwave over-​the-​air.
Get on board if you can, Comcast, ATT, and RCN do not deserve your money nearly as much as Webpass does.

I’ve had webpass for a full week now. This is by far the best internet service I’ve ever had. James made the install quick and easy. The billing format seems very easy and straightforward as well. When I called in to ask them about a promotional one month free voucher I had, I spoke to a real human being and I didn’t have to go through some terrible computer menu to talk to them. The customer service person also talked to me like a real human being instead of following some ridiculous script.
The plan I’m on is $ 60 a month for 500Mpbs download and 500Mbps upload. Try getting that deal anywhere except maybe from google fiber (if you happen to be lucky enough to be in one of their markets). Also, when checking my speeds, I seem to routinely see 880Mbps download and 895Mbps upload, which is very impressive and nearly double what I pay for.
Finally, they seem to believe in and promote net neutrality. Based on all of these factors, I hope Comcast dies a horrible horrible death.

I got Webpass installed 5 days ago. Lester did a great job converting 4 phone jacks to provide ethernet (3 still have the capability to provide landline phone service as well.) One jack connects to my Netgear R7000 router. Another jack connects to my Ooma. The others I can plug in to my laptop. At each of the jacks I’m getting roughly 90 – 97 Mbps up or down. The building was set up for 100 Mbps. The speed of wireless depends on the router used.
Lester was really patient with me, answering my numerous questions. He worked hard and took the time to make sure the installation met my expectations. He also spoke very well of Webpass as a company. I have to agree, when I’ve contacted Webpass for billing and installation, their customer service has been good to work with and it seems they use technology to ensure a great customer experience.

Charlie was super-​helpful and speedy with the install. 45 minutes in-​and-​out with 5 jack checks.

Absolutely incredible customer service! Charlie (our tech) was great! Fast, easy installation. He came when he were supposed to (if not early!) and was very kind. We were promised speeds of 100mbps but actually get around 240! I’ve never had such fast internet. I can upload and download so much faster now and it’s literally changing my world.
Could not be happier!

I had never heard of Webpass before moving into my new building in the South Loop but was introduced to them as they were one of two options available to me in my new building (the other option being AT&T… pass). But I checked out the Unilocal reviews and was enticed by the enormous speeds, so I signed up and had the install and I’ve VERY happy with the service.
Lester came out and set up everything in about 20minutes and was getting outrageously fast speeds. As an example — AT&T offered 18Mbps (the «Premium» package… hahahah) for about $ 60 a month — I’m consistently getting download AND upload speeds of 150Mbps for the same price (over Wi-​Fi. Plugged into ethernet I was getting about double that — 300Mbps UP AND DOWN). I had to upgrade my router to handle the crazy speed.
I’ve been using it for a few weeks and it works like a charm. GIVE THESE PEOPLE YOUR BUSINESS, and stop supporting AT&T and Comcast if you can. Webpass is a newer company and so far is doing a bang up job. Keep it up folks!

Pros:
— They installed the day after we called in to setup.
— They promised speed of 100, we now get download and upload speeds of 300mbps.
— No wait times or holds while calling them on the phone.
Cons:
— The initial installation took about 1 hour.
— Their tech would not install without someone over 18 years of age at home, even if our doorman let him up.

I live in a high-​rise in the Loop that just got wired for Webpass service. I currently use RCN.
John arrived on time and what we both thought would be a quick job turned out to be a 2 hour ordeal. The wiring in my unit was completely screwed up, but he was very diligent and after some incredible work was able to deliver. He explained everything he was trying to do and what wasn’t working. John was extremely professional and I am very impressed with his work ethic.
He had to call other scheduled installations and tell them he wasn’t going to make it on time. If he is representative of the service I can expect, then I know I made the right decision to switch.
Memo to Webpass Management — GIVE THIS MAN A RAISE.

Ok downgrading my rating to 3 stars as I type this review using my cellular data network because my internet isn’t working. Don’t get me wrong, you can’t find a faster speed for this price anywhere. But what good is an insanely fast connection when you can’t use it? This is the third time in 3 months I’ve had to call into tech support for an outage lasting over 30 minutes. This service is getting unreliable and I just had to reschedule something for work because I couldn’t log in.
I will say one thing for the the other company I ditched for Webpass: I never called their tech support once in 6 months; it just worked. Buyer beware.

Webpass has been professional since day one. Next day install service. Seamlessly process, what else can I say but if you are in a neighborhood that offers webpass as a service do not even think twice. Also, if the option fits your needs to pay for the entire year you can save $ 160.
Thank you Webpass!

I signed up online at noon today and was able to have an installation appt. at 3pm the same day. John was super helpful, friendly, and explained their service and the installation process in language that was easy for me to understand. He even supported me in figuring out what modem will be best for me to get the most out of my new internet speeds. I am further impressed with the ability to pay for a yearly subscription. I would recommend Webpass to anyone.

Our building finally brought another option for internet, and I’m here to report that it is awesome.
They set me up very quickly for a next-​day appointment. John — who is very personable — showed up earlier than scheduled (what!) and installed our service very quickly and efficiently. We wanted our wifi router to be placed in a certain room and he was able to make it happen. Within a half hour, our internet speed went from 10Mbps (which really was closer to 8 on average) to 500+. John checked in with us the next day to make sure everything is working.
The speed is as advertised, the price can’t be beat, and the quality is very reliable. I know this because I’m one of those people who check internet speed/​ping over and over throughout the day. Over the week we’ve had Webpass, they had one scheduled maintenance time where service supposedly went down for up to 5 minutes. The best thing about that is they email you about it ahead of time so you know it’s coming, and it’s scheduled between 1 — 5 am so it’s less likely to cause interruptions. Lastly, the customer service is top-​notch and very responsive; you can submit tickets over the portal and they respond to you within hours.
Very impressive!

John did an amazing job installing my service.
I am really pleased with him, and with the quality of the connection!
Thanks

The service is completely as advertised — Webpass recently was set up in my building and, given our repeated frustrations with Comcast, we jumped at the chance to get a new ISP. Our problems with Comcast were perfectly captured when it took us a day to actually cancel the service after switching to Webpass.
Regardless, John did our install and showed up 15 mins ahead of schedule on a Saturday — perfect, let’s get this done. He showed me — a nerd — what he was doing in regards to setting up the service in our apartment. An hour later we plugged directly into the wall with download speeds of 800 Mbps. Incredible.
I’ve attached two photos that show the speeds — using wireless — I was getting with Comcast, taken seconds apart — notice the huge variability in speeds. One moment I had 26.4 Mbps and the next I had 5.3 Mbps. So. frustrating. But typical for Comcast and a big reason why we struggled to even watch Netflix in our building.
The key here, before I go on, is: if you get Webpass, be prepared to update your gear. I’ve been using an ancient wireless router (note — the wireless speeds from Comcast were always slower than speeds obtained by plugging directly into the wall), a Time Capsule from 2007, frankly because the base service was so terrible.
So when I first got Webpass, my wireless speeds were significantly faster even on the old equipment — I went from 26.4 Mbps and 5.3 Mbps with Comcast to about 85 Mbps with Webpass. Both over wireless, both in the same part of my apartment. The key, though, is that the 85 Mbps was literally as fast as my old router could go via wireless.
So, per John’s suggestion, I picked up a new wireless router and now am getting 254 Mbps from the same spot in my apartment via wireless. I had to teach myself a little basic networking to actually take advantage of the fast speeds (hint: stick to the 5 gHz bands or have a nerd help you out if you’re using wireless in a big building). If I move closer to the router I get 332 Mbps. This is all via wireless and this is AWESOME.
So in summary: 1) exceptional service 2) cheaper than Comcast — we never watched cable anyways and now can actually watch Netflix at night because… 3) it’s so much faster than Comcast.
Just note — you may need a friendly nerd to help you take advantage of the increased speeds.