Water Tower Nursing & Home Care

I fractured my ankle Nov 5,2012 and went to emergency room. I live alone and called Water Tower Nursing Care for a caregiver, for i didn’t know who else to call. I was in tremendous pain and knew I would need help. They told me they had someone and she would meet me at home at 5 p.m.A woman who workered for WTNC came here to get a check from me for the 5 days I had asked for when I was in the hospital in distress. I had to pay them $ 1864. for 5 days! She was waiting for me. Couldn’t understand most of what I asked her to do. Told me she couldn’t cook or prepare a meal. She told me to call her cell phone if i needed her in my condo to go to the bathroom etc. I did. She never answered me. I had to use a walker and limp a long distance to go to the bathroom and was in alot of pain in the middle of the night in the dark. I called WTNC and told them what happened. They sent another woman. She was here 3 days. She could not cook, nor understand most of what I asked her. I ended up doing most things myself. Neither of these women were nurses. They were just aides from Phillipines. Possible worth $ 5.00 an hour to do simple errands. She had a weekend job, so now i had 1 more paid day from WTNC. I called them to get a refund for day 5 because the women they had were extremely unprofessional. They refused.I had to take any woman because it was $ 369. a day! Horrible Policy! I also called them for crutches. The same woman who worked for WTNC came over (2 blocks) with the crutches and lowered the pads to my height. I couldn’t walk with them and called the next day to return the. $ 51.00.The caregiver brought them back and gave me a receipt. I called yesterday for my money back and they don’t refund money for anything and gave me another huge run around. I want my refund for their incapable caregivers at $ 369. for 5 days, and the $ 51.00 for the crutches. I also want the public to know hod unreputable this company is. They take advantage of you, when you need help the most!