Warren Barr Gold Coast

Worse place to be I reported them to the state. I had to call 911 on them the first night they didn’t feed me or give me my medicine for almost 24 hour. Better put pampers on because that is what u will need. I fell out of the wheel chair and my surgical knee got caught because they didn’t put the leg rest on the chair.

My mother in law just got done with her stay at this facility and had nothing but great things to say. She had her other hip replaced at Northwestern Memorial Hospital. Her stay was very short but memorable and couldn’t say enough about her therapists. I popped in many times to check in and the facility staff were very nice and attentive to her needs… also VERY clean. I was involved in a meeting with Erica (I think social worker) and she answered every question I had regarding my mother in laws discharge. So happy she was close to the hospital and me during her rehab stay!

My 21 year old son has a traumatic brain. We live 800 miles from Chicago and were in town for him to have surgery at Northwestern Memorial. For a variety of reasons he needed to wait a few weeks for surgery and we did not want to put him through the trauma of traveling home and then returning in such a short period. Our case manager suggested I contact Warren Barr and I am so thankful she did. The therapists at Warren Barr are first rate. My son had sessions with speech, occupational, and physical therapists each day. They were knowledge, supportive, and friendly. Every RN that oversaw my son’s care was terrific. Most of the PCT’s were caring and there because they felt a calling to care for others The facility is being remodeled. The areas that have been updated are beautiful. In addition, they offer free valet parking and have a courtesy car and driver available with advance notice. I stayed with my son in his room and the staff did everything possible to make sure my son and I were taken care of. They even offer guest food trays or a menu of items that you can request anytime from the kitchen. The food was very good; not the typical institutional fare. I felt like we were staying at a small boutique hotel with first rate medical care. I can not say enough about Mr. John Lindsey, Executive Director. He went above and beyond to make sure we were taken care of so far from home. He even personally took me to pick up a cake for my son’s birthday. If you ever find yourself in need of a rehabilitation hospital or transitional nursing between the hospital and home, I can’t recommend Warren Barr Gold Coast highly enough. I don’t believe you will be disappointed.

Any idea who I should escalate my concerns to regarding my Mother’s lack of care at this overrated facility? John Lindsey who is rumored to be the Facility Director does not respond to voicemail messages. I would like to speak with his superior regarding my concerns.

I brought my mother there for rehab after being in the hospital for a broken leg and other injuries she is 99 and will be 100 in a week… everything was good and then out of the blue they took away her private room and put her down on floor three without my knowledge I told them I did not want her in a semi private room but they put her in one anyway… I’m moving her soon but beware of putting loved ones there… without day to day watch… the business office is ruthless being that she was only going to be there a few more days… do not go here

No matter how much remodeling they do a Warren Barr Oak Street, the care given OR LACK OF IT is what really matters. The CNAs and Nurses are almost to the point of dangerous neglect. They say they check vitals yet no one came in the room the 5 hours I was there. They say my family member was given a bath yet my family member’s clothes have not been changed in 2 days. My family member has not been bathed at all, not even a sponge bath in 5 days.
My family member is their now and sits in a urine drenched bed for hours. If no one is there to watch the staff, they will put them in bed at 5pm and leave them there until the morning without waking them for dinner. As I become more aware of the neglected treatment, I come in at night to check in and the call button is tied to the top of the bed that my family member could never reach.
It is very sad how they have no concern for these older patients. I am there more hours than NOT to trying to help my family member because the CNAs on the night staff are more interested in sitting around on the sofas talking and not wanting to be disturbed.
They promise you the world to get you to bring your family member there and then they do not return phone calls ever. WB said my family member would receive 1 hour of physical therapy, 1 hour of speech therapy and 1 hour of occupational therapy a day… in the past 5 days, my family member has had 3 hour of «physical therapy» so I am told because it took place right before lunch when I was not there.
The floor staff that are supposed to help my family member in their recovery are there only for a paycheck and do as little as possible for the patients. Everyone is put to bed early so they do not have to deal with them. My family member has been put to bed at 5−6pm and then I come in the morning at 1130am and they are still in bed with their breakfast from 8am sitting cold on the table.
I am trying to move my family member but it is not easy… this is breaking my heart to have them here.

If your loved one ever needed rehab, I would highly consider this facility. It is far cleaner, organized, and well established than any other facilities I have been to. I’ve been to a few facilities that are dumps in comparison. This place feels like a hotel when you walk in. And the friendliness of the staff and their attention to detail makes you feel like you are, almost making you forget you are in a rehabilitation facility.
My father had a toe amputation done and the facility he was in was so horrendous that we opted to leave and take care of him at home instead with around the clock monitoring at great personal cost. The administrative staff there failed to respond to my concerns, questions, or queries. The nursing team there couldn’t help and kept saying «I have no idea» and failed to be cognizant of my father’s medical needs and medical progression. This team, however, is the exact opposite. Their administrative team was very helpful and I felt they bent over backwards to accommodate any and all questions I had. I was even given their cell phone numbers in case I had any questions.
However, initially, it was a difficult transition. In the first few days, we were overwhelmed with a number of people and it became hard to keep track of who was what. It was also difficult to transition to the ebb and flow of this facility but they adjusted to my father’s schedule and time. My father didn’t particularly enjoy the food all the time, but they always rectified the issue with a better or different meal. Initially, the therapy schedule wasn’t made clear to him until he asked for his schedule to be provided. It was also difficult with the number of nurses that took care of my father but once we were familiar with them and they with us, it was an overall rather pleasant experience.

When a close friend needed help finding a facility for her niece to do rehabilitation following major surgery, I gladly offered to help them find an appropriate location for someone with specific needs and a lot of difficult rehabilitative goals. As they live on the North Side of Chicago, we surveyed a number of locations all over the Chicagoland area, knowing that finding the right people to help her recover could make a drastic difference in her quality of life going forward.
I will admit, I have incredibly high standards for medical care and I would not allow anyone I cared about to be placed somewhere sub-​par. Being that I formerly worked in geriatric facilities as a medical biller, I am particularly concerned with cleanliness in a care facility. The cleanliness of a hospital or nursing home says the most about how much the administrators and employees value residents. A dirty facility poses dangers and threatens the safety of residents. Warren Barr’s cleanliness and level of hygiene impressed me.
Warren Barr Gold Coast is pristine, the décor is recently updated and far more contemporary than other facilities we visited. Any patient would rather the tasteful surroundings of this facility than the hospital-​like feel of some nursing homes. There are no unpleasant smells (a major issue when we visited other facilities) and we saw a great deal of clean-​up going on while on our initial visit.
The medical staff was friendly, kind and understanding, giving us the time to ask all the necessary, complex questions that were brushed off at other locations we visited. When a loved one has medical needs they cannot personally express, communication with family members is of paramount importance. Warren Barr eased our nerves about the move from the hospital to another facility, because the caregivers and therapists were knowledgeable and attentive.
The social worker and administrator answered our questions about financials and how things might change as the patient’s rehab needs progress. Unlike other places where we couldn’t even get anyone on the phone, at Warren Barr they met with us immediately and clarified a number of our questions.
For anyone who wants to regain independence and needs to spend time in a care facility, I would recommend Warren Barr for its cleanliness, ambiance, medical staff and administration. While no one wants to be in a rehab facility, Warren Barr feels like a place where the patient’s happiness, health and recovery are most important.

Someone that I know stayed here for a 2 – 3 week stint, This person is over 70 and has had health problems and was recovering here. This visit included rehab.
I visited him here 2 times. His experience with the staff was great. For those visiting, they had a concierge. The parking situation was good. His rehab went very well. My friend was a bog fan of the therapy dept.
Only issue is there are just 2 elevators. It could take 5 minutes to get an elevator.
Great location and great staff that is attentive to every detail

Do NOT send your loved one here. My elderly aunt was there for rehab post hospital stay and after two weeks with little rehab being performed she almost died. She became severely dehydrated and all vitals out of whack, blood pressure so low to need a shock in the ER. The food which was one of her main needs to build strength was merely placed in her room no assistance to feed or monitor her meals was given. She developed C-​diff which could have happened anyway but I believe was from the other patient in the room. Bottom line by the time I removed my aunt to take her to the ER she was very near death, and if I hadn’t moved her she would not have lived much longer. My aunt came in able to walk and communicate and left there going to ER and ICU!

I would give less than one star if possible. My husband went from Northwestern to WB on Sunday night. He was reasonably well, good blood pressure, no infections and good blood workup but extremely weak and needed to strengthen legs so he could stand and walk on his own. One week later he is dead. Their care was so negligent, they forgot his dinner one night and he never got it, another time they brought the wrong diet. Had I not been there when he died I’m sure no one would have noticed until the nurse brought his evening medicine. DO NOT put anyone there that cannot fend for themselves at least partly.

Looking for rehab after knee surgery so we toured warren Barr Gold Coast. Wow! I was really impressed with the facility and the rehab center. People couldn’t have been nicer. Felt like we were in a hotel! Free valet parking, state of the art gym equipment and lots of therapists, no wonder the doctor recommended this place.

I would reconsider this place and one is the CNAs who I think need a course in having a better professional attitude since there’s a difference between CNAs and sitters. I guess after my experience dealing with the staff at this place from when I worked with a client. The attitude of the nursing staff-​nurses and CNAs is kind of nasty because if you call to ask for something they act like you’re bothering them. The job of a CNA is to take care of a patient not to look at the sitters to do their jobs. I look at the CNAs like they should be appreciative to have a job since there’s people out there who would be glad to take their $ 9.00 an hour position and make an honest living helping others. Nurses need to act more professional other than acting like they smelled something bad. I’ve been a CNA for 10 years and I have never acted like I hate my job in front of my clients including the one I had at this place and was always courteous to his family and his wife. Giving some of the reviews here it seems the people who had their family members here have not been happy with the service they’ve received. It’s also disturbing that one poster said that a nurse brought in the wrong medication for her mother which questions the competency of the nurses because right there shows that serious errors can be made which is putting a patient’s safety in jeopardy. I give props for cleanliness, but that’s about all I can say about this place. BTW the photos of the hotel style rooms is not what the actual rooms look like many of them are hospital style single rooms with a bathroom and walk in shower-​those private suites they show pictures of on their website are for the people who got money to spend on top notch service. There’s also a lot of blaming because if a patient’s property turns up missing through no family member or outside entity’s fault they’re trying to put it off on whoever to avoid being held accountable. This is why anyone who’s hired as an outside caregiver should keep a notebook and write down all what happens on your shift so whatever agency you work for you can backtrack yourself and account your actions just in case some shady staffer tries to say things like you took this or you did that. Doing that will make the facility accountable for what they do so they can’t put that off on anyone else and keeps you out of the mix when inquiries are made.

Warren Barr Gold Coast has changed ownership and fully renovated in the past year. Don’t look at the reviews made before that. This place is amazing! There are staff in and out all day taking care of my daughters every need not to mention all my needs too. The room is way above average. Everyone on staff here are attentive and so caring. I have never experienced anything like it. I feel confident leaving her during the week in very capable hands. She will start therapy on Monday and from what I’ve seen so far, I know she will get strong in no time. I can’t say enough good things about this place! Bring your loved ones here and I promise they will love you for picking the best.

This place is really clean. It doesn’t smell gross, the halls aren’t littered. The rooms and halls actually look like the photos on the website. The elevator is really slow, there’s only 2, so plan extra time. Also give yourself extra time since the valet guy gets really busy.

I am POA for both of my parents who have been at Warren Barr for most of 2014. I was very surprised to read these negative reviews (not that these other people aren’t entitled to their own opinions) because our experience has been nothing short of wonderful.
The nursing staff is very friendly, eager to please, and always on top of medication, IV bags changes, etc. Whenever I visit them, the nurses are always giving me updates on their food intake, spirits, and attitudes. My father was in pain at the end and lashed out at the nurses, but they took it in stride and were always kind to him because of their compassion and understanding.
Admissions and social workers are also fantastic, supportive, and have always been helpful transitioning my parents from their facility to the hospital and intake when they were ready to come back. These departments bend over backwards to help in any way and are much more helpful than the social workers at the hospital.
The physical therapists, occupational therapists, and speech therapists are also very good at their jobs and have the right amount of encouragement and pushing patients to make gains in their strength, abilities, and capabilities. And my mother loves the ladies in the beauty shop as well!
The location could not be more desirable in the Gold Coast and their 9^th floor deck this summer has been a blessing because my parents never leave the facility, but can get fresh air and sunshine on their faces which always brings a smile to their faces.
Now that both of my parents have been in and out of Rehab Centers and hospitals for two years straight and we have been to many facilities until we finally found Warren Barr, I cannot imagine going anywhere else. At many of the other locations, I felt like my parents were treated as patient #XXXX instead of people since a lot of facilities feel like factories. But not WB. They treat my parents like they are relatives and I am grateful such an incredible facility exists that I can sleep at night knowing my parents are safe and happy.
I hope if you are readying this post for you or your family member that you check out Warren Barr before you make a decision because they’re the best Rehab Center in Chicago.
FYI — Warren Barr also owns The Grove of Lincoln Park and if that location is closer to you, then they also do an equally impressive job.

Do not take your family members here. We arrived on a Friday with my mother, a recent kidney transplant. She was only there to receive antibiotics as insurance would not cover the IV medication at home. She was also weak from withdrawing from pain meds.
The first night, the nurse came in with the wrong medication. When I went to the nurse’s station to ask where her anti-​rejection meds were, she said they would come tomorrow. Ummm, yeah, we cannot skip doses of these meds. Luckily, we had our own stash and gave them to her. The next 4 days, we had to correct every single nurse on what meds were given when. It was not until we had a meeting with the leadership there and asked for everything in writing, that changes began to occur. We saw a woman fall down and remain in the bathroom floor for 30 minutes befor a CNA came to help. Overall, the nursing staff is horrendous, clueless and in need of total oversight. Luckily, my job is flexible and was there 24 – 7 for my mom’s 10 day stay. I was even nervous to go to Walgreens in the event that someone came in to give her something she didn’t need.
This place is awful. I’m surprised they haven’t been sued into oblivion.
If you cannot be with your loved one to supervise care, go elsewhere!

My mother-​in-​law has been there for several years. We would get her out if it were our decision. She has had numerous articles of clothing, hearing aids and glasses «disappear» while she has been there.
We have asked for years to have her dressed when we visit (after 10 a.m.) and she very seldom is. Some of the staff is very pleasant, and some helpful, but overall I would not recommend it unless there were no other viable option.

i would love to give Warren Barr 5. the care and physical/​occupational therapy is impeccable, professional, and on target. if you want to be taken care of and ‘fixed’, it is a great place.
the horror story is the Business Department. i tried to get an itemized copy of my bill for 3 months (they are required by law to give you one when requested). to get them to respond only happens when THEY are looking for money and now i find out from my insurance that it has already paid them. the insurance company has now taken over. hope they have better luck.
again, the care is great; the business sucks…

My dad spent his final 18 months as a resident here, and now my mom is at Warren Barr Pavilion, hopefully in more temporary terms, while recovering from a back injury.
As nursing homes go, this one is as pleasant as its Gold Coast address would indicate. Not snooty or fancy-​schmancy, just clean, comfortable, with a caring staff and some pretty good social programs for the residents who feel well enough to go to them.
There is valet parking by the front door, which comes in handy since metered parking can be hard to find.