Wabash Cleaners

Even though I have dry cleaning in my building, I have been using these cleaners instead because they have better hours, polite staff, and are less expensive. Minus 1 star only because I was hoping they would be able to work a miracle on a big yellow curry stain on the front of one of my white coats… but no sucess.

Wash and fold more like wash throw in a pile, half assed fold so you get back damp wrinkled clothes for $ 45, not worth the time or effort, got back clothes that weren’t mine and my «rush job» was a day late, I would have been better off giving my laundry to a homeless guy to sleep on and it would have been in better shape than what these clowns did

Had to get two articles cleaned in one day. Came in at 9:00, they said after 5:00. Went back at 5:10, they had it ready. Good enough.

I am in Chicago on business for a few weeks and instead of using the Marriott laundry service, I always attempt to support local businesses.
This is the first time that it has bitten me. I took 6 dress shirts for dry cleaning as well as undershirts, tshirts, socks, boxers, and handkerchiefs for wash and fold. I asked for delivery to the hotel, which they normally do not do, but I offered to pay them 20 dollars cash to do so and they accepted.
The clothing was delivered, but I am missing 2 undershirts, 2 tshirts, 1 pair of socks, 2 pairs of chinos, and all of my handkerchiefs.
I called them on Monday February 10^th and left a message (no response), and Tuesday February 11^th, talked to a woman there who said she would have to call me back (still waiting).
I am going over to yell at them later today (2÷13÷2014), this is over 200 dollars worth of clothing lost.

The customer service is just atrocious…
On my first visit, I dropped off three jackets. I pointed out a stain on one (the stain got removed very nicely) and was told to pick them up Wednesday, the ticket I got said they’d be ready 5PM Tuesday. I come in Wednesday morning and only two of the jackets are there. I’m told «You were told they’d be ready Wednesday, they come in at 2PM.» I pointed out what the ticket said and was just told, «You were told Wednesday.» And well, it WAS Wednesday, so I’m not sure what his point was. If you want people to come after 2PM on Wednesday, tell them that, not to just come in sometime on Wednesday and give them a ticket that says 5PM Tuesday, and yelling at your customer for being confused… Well, I came back Thursday, and guess what, the jacket still wasn’t there, then on Friday it still wasn’t there and he said he’d check with the place they sent it off to, and thankfully it arrived Saturday, with no apology for the delay, nothing…
The 2^nd time I went I just dropped off three shirts. They all had minor stains on them and I pointed these out when I dropped them off. Unlike the previous time these weren’t taped off like they were on my jacket, but I assumed they knew what they were doing. When I got the shirts back, the stains were still there, not any lighter at all, and no comment from them about what the issue is/​was etc. and they hadn’t seemed like they had been ironed either. So what exactly did I pay for?
I gave them two chances, both were entirely unsatisfactory. They’re in the same building as me, so I would LOVE it if they were any good, but they simply aren’t. I’d rather walk another block and give my business to someone who cares…

This place is #1 for shoe repairs. I get them back looking better than new. Its not pricey and they work they do is phenomenal. Mr. Kim is so nice– another reason to go here. He values you patronage and he treats your items well.
I trust my stuff here 100%.

Wabash Cleaners is the best! You can not go wrong with Wabash Cleaners for your dry cleaning needs. The owner goes the extra mile! And I am grateful.

I can’t imagine anyone writing a bad review on this place. I found it on Unilocal and needed to get a pair of jeans hemmed by mid day the next day because I was flying out. I walked in at around 5 o’clock, asked if it could be done… and the guy who i think owns the place said yes. While taking measurements… I realized I had a few items to dry clean. I ran home, picked up the dresses, brought them back… and he had already hemmed my jeans! Really outstanding service and a fantastic job.

So, this is the place that is the most convenient for us to go. It’s under new management — however the service is hit or miss. For awhile we considered finding a new place — b. c we found ourselves re-​ironing his work shirts. We also noticed at a point in time when my husband had mostly all new shirts the buttons were breaking — when we brought this to his attention he said something about he machines used, but that he’d fix it for a couple bucks… it’s like — No, these are new shirts you’ll fix it for free… hello customer service we are here each week. My husband was able to reason with him to not be charged — I however was not so lucky. It’s just kind of annoying.
With the new owner taking over the service is a tad slower — I used to be able to drop stuff off and get is back within 2 days — now he seems to push for 3. Also you receive a discount if you pay in advance I think 10%.
I have not had tailor service or anything else so I can’t speak to that.

You guys– I had a wardrobe malfunction. A big one.
You know when it’s raining and you try to get in a cab as quickly as possible, to keep your hair dry? *riiiiiiiip* My FAVORITE pencil skirt, now with 4″ more slit up the back. It was scandalous. It was far too high. It was actually pretty chilly.
After sitting on it in a meeting and trying to keep my backside against a wall as much as possible, I hightailed it to my office, locked the door and pulled out a stapler. Mission accomplished? Hardly. It held for a bit, but I knew a visit to the chiropractor later today wouldn’t be happening in this getup.
As I was walking to grab lunch, I happened upon Wabash Cleaners. I swear it was lit like the Holy Grail. There was no one else at the counter, so I showed off my skirt and asked if they could fix it on the spot. «Absolutely.»
I changed out of it, using my wrap to cover my legs while I sat and waited. They carefully removed my staple job and the little bit of glue I’d used to keep it from coming even more apart (I know. Glue on clothes. Rookie preschooler mistake.) and in about 10 minutes it was good as new! Glorious seam, holding tight, with the correct amount of slit up the back! Hurrah!
I’m bringing all of my stuff here next week. Boots, clothes, you name it. Wabash Cleaners just became my favorite place ever.

SCORE! BEST cleaners ever. Good value. Helpful. Mr Kim knows about fabric and good customer care. He’s an excellent tailor for alterations. Everything is done perfectly. Whoever would believe he is a dry cleaner-​does alterations on site– and shoemaker all in one! He’s done an unbelievable job making a pair of my boots and my husband’s favorite walking shoes look like new! This is a South Loop treasure and as a new resident, I feel like I really got lucky in finding Mr. Kim!

I know there are a lot of dry cleaners around this area, but for some reason, I always find myself coming to this one. The manager is quite affable– he introduced himself to me as «Kim» the first time I used his dry cleaners, and even remembered my name off the top of his head the second time I came back.
This dry cleaner is surprisingly very good and quick with alterations and shoe repair. I’ve brought in a few pants needing adjustment and I have been able to get them back within a few hours.
Nice looking store, friendly manager, and very reasonable price.

My belief is that shoe repair is a highly under-​used service. It is not easy to find shoe repair service and it is even harer to find someone you can trust.
I took a pair of heeled boots in to Wabash Cleaners to be repaired (yes, they do shoe repair) and check this out: My boots are 6 – 7 years old and came out of that place looking brand new.
Don’t throw your old shoes away, take them in to Wabash Cleaners for some cleanin and repairin.
I’m excited to take more pairs of shoes to this place…

I had a terrible experience with this cleaner. I spent a lot of time explaining that I just wanted a formal dress steamed for an event three days later. I explained that I wanted to creases taken out of the folds in the fabric to «poof» the bottom of the dress. When i went to pick it up just before the event, they had pressed the dress flat! The woman insisted that I pay $ 9 for the DISservice, and wasn’t even apologetic about it. When I asked her to give me her business card, so I could make note of the business name, she refused and said she didn’t want me to know the business name. I asked her for a receipt and she told me she would only give me a receipt if I paid in exact change. I can understand that mistakes happen, but it is all in the way a business handles a mistake and makes the customer want to trust them to do business again. Wabash Cleaners failed miserably at that. Now not only I will I never go there again, I want spread the word so that they understand what poor business practices can lead to.

My brother lives in the adjacent building and told me what a great place this was — and I am in total agreement! After my awful experience with Greener Cleaners, this is a welcomed relief. Everything is computerized, which is great if you forgot your ticket, you can pay by credit card (YES!), and on top of that, the people in here are super friendly! All my clothes have come back clean, wrinkle-​free, and exactly the way I have asked — which is majorly important with those expensive specialty items. The prices are very reasonable as well (I have yet to try them for tailoring, but will update when I do)
If you live in the South Loop and are in need of dry cleaning — check this place out!