Vivint, Inc.

Was a vivant customer for over 3 years. I don’t wright reviews but this needed to be seen. For the last year I have had nothing but problems, living out of state makes it difficult to schedule appointments for service. My house was left unprotected for approx 5 months with intermittent problems until one day I had over 7 issues on panel. called to have a appointment there so busy it took over a month to get a tech out. This Saturday tech came out at 11 am to 6 pm could not find problem after spending hours on phone to tech support he put a new panel in, He said he lived 60 miles away so he left at 6:15 didn’t explain how new system was to work, left holes in my newly painted walls. I had to help him remove what he called a stripped screw that was just a screw with a tork head on it that he didn’t have so I had to supply and show him how to remove it. He didn’t even know how to remove cover of there own
shorten this story 15 mins after he left panel started beeping. Called the company they said nothing they could do do but bypass it. When they did panel went dead. Now they want 154 $ for a security system that still does not work. wait until you see pictures and mess left behind. Much more to this story, this is just a nightmare. I called a attorney due to extent of damage to house. See pictures. Last service call it took 4 service calls with a manager that was last January

This is the worst company I have ever dealt with. My security system is not working and they were suppose to call to set up a date and never did. But they sure kept charging me. Then when I call them there is nothing they can do. TERRIBLE SERVICE. Scream and run the other way folks!!!

I have now had Vivint Security system for 6 months and this is one of the worst systems for the price. I doubled my cost to tap into this fancy doorbell motion camera. I have had multiple phone calls with customer service, I have had them out to my home, we have played with the sensitivity, but it does not work. It goes off every time the sun comes out from behind the clouds, every time it is a windy day, which is a lot here in the Chicago area, it goes off, but it won’t go off when a delivery man comes to my front porch. I wish I could get out of my 42 month contract.

I switched to Vivint after receiving terrible customer service from ADT. Started out well, cool system, lots of neat features. Changing opinion. Have had some problems with false alarms. The system is installed in what is essentially a weekend home, i.e. not there during the week. Vivint says they can only send someone out on a T. or Th. for the next 3 months. When you call you usually get voicemail and no one calls you back. If you do get someone, they can’t seem to help but say they will followup and call back, they don’t. Their automated system on hold hangs up on you after six minutes. Apparently even their system recognizes 6 minutes is too long to have to hold.

Initially, I was very excited about having Vivint installed into our home. Fast forward to planned installation day #1, the technician did not show up during the appointment window from 5−8p. Nor did he call in advance to cancel. I called the customer service rep at 8p and they stated that the tech had an emergency cancellation, asked if I would be able to reschedule. Begrudgingly, I rescheduled. Fast forward to installation day #2, technician #2 did not show up during the planned 11−2p appointment window. Nor did he call to give warning that he would be running behind. I called the customer service rep to report this occurrence. Then around 2:30p the technician called to say he could be at my home in 1h 15 minutes. I kindly declined. Finally, after multiple episodes of being on hold, I was offered 2 months payment compensation to stay onboard. Again, I declined and cancelled services for good. I don’t know about you, but this unprofessionalism is a red flag about their ability to secure my home. No thanks Vivint.

As professional and patient as they get — Rannie Hill. Thank you for your time, patience, and expertise. I feel very comfortable with our new system. Thank you again!

They are really nice on the phone, and service was good at first… but then I started having problems with my system and also my phone app, and have been getting the run around for weeks, and techs take weeks to schedule. everytime they want me to troubleshoot on the phone… typically 35 – 45 mintutes every time i call them. I have had techs out 4 times and now i have a 5^th appointment (one month wait!) for various problems with the equipment, old issues and new issues. i honestly cant believe that the equipment is giving us so many problems. Im dissapointed as i was super happy with everything at the beginning, and now there are just so many annoying problems and no one seems to know how to fix it.