Vitalia Shoes

What a gem of a shoe store!!! I’m so glad my best friend recommended that I check out her favorite shoe store V Italia. They have an amazing selection of leather shoes for both men and women. I particularly loved the variety of women’s boots. The leather looks and feels very high quality compared to leather I’ve seen at other shoe stores. The owner is wonderful to talk with and is very knowledgeable about inventory and selection. His dog is also very sweet and welcoming. We will definitely be back! We’re thrilled this shoe store is in Chicagoland!!!

This was by far one of the strangest shopping experiences I have had in a while.
I’m not sure if there was a communication gap because of language but there was a gap.
I went in to see the boots. They are attractive. It seems they are all made in the same factory. Maybe in Italy. I asked the man to measure my foot. He ignored me. He said what is your size and I said that it was between a 38 and a 39, so he refused to let me try on a 38. It was bizarre. Boots tend to run big on me.
I bought one pair of boots and then returned them a few days later. I didn’t like them so much after all. He did the same thing with the sizing. I got a different boot. The first time I came to the store he told me to tell all my friends that every shoe was $ 148. When I exchanged the boots he up gouged me over $ 20. I’m looking at him and he acts like this is normal. I was to flabbergasted to object.
Basically I wouldn’t recommend this store on sheer creepiness but that isn’t really a reason so let’s just say I’ll be at Nordstroms or DSW next time. They have more reasonable return policies and at least at Nordstrom they listen to you. They can measure your feet.

Vitalia Shoe Store has been the only place I’ve purchased shoes for numerous years not only because of absolute comfort, but styles and colors like no other shoe store in the city. The owner and his beautiful dog are welcoming and extremely friendly. In fact, the owner and I have been on a first name basis and he greets me with a warm hug. The approximate number of Vitalia shoes my sweetheart and I are still wearing from years of purchasing is at least 20 pairs. These beauties last forever.
As for the review from Ashok, I sympathize with being stuck in an elevator. But come on, be real. Your situation had more to do with the building’s management — not the owner of Vitalia. If he weren’t in the shop, what other person would you blame?

This is an unusual «review.» But humor me. I go to one of the dentists next door to V Italia. Long story short: me, and a random claustrophobic female stranger, were trapped in the building’s elevator for 30 minutes on July 9. The elevator’s doors closed and would not move. It was a hot, humid day. No A/​C. Did I tell you my new «friend» was claustrophobic? After waiting (yes fire and the engineer were called, in a classic sit-​com situation), we hear the voice of a man. He appeared and used the elevator key to let us out. We thanked him and asked him a few questions. Yes. That’s what trapped people in an elevator do, we’re frustrated and thankful. But the man didn’t care. With a surly glance, he looked at his and all he said was «I JUST DID YOU A FAVOR. I HAVE A SHOE STORE TO RUN.» Apparently the building’s engineer asked him to help out because he wasn’t near the building. So the store owner was inconvenienced for a good 2 minutes in freeing us from the elevator. Pure class, knowing the shoe store shares a door with the office building. It’s not like he’s losing business. I thank him for the effort he displayed, but what a snotty diva! Reading this reviews and the stories of poor customer service, I am not at all surprised. I mean, he just did me a favor. You might find me trite, but I figure it’s time for me to pay it forward. Bitter beer face man, I will not rec your store to my friends. I’m sure you don’t care, because you didn’t need the business anyway. But I will supply a certificate of appreciation for using that elevator key, a task a 2-​year-​old could accomplish, if need be. I’ll even use Print Shop.

This place is amazing! I can’t believe how many times I have walked by this small shop and not stepped inside. Three people went in, three pairs of shoes walked out. The smell of leather, Italian shoes everywhere, boots hanging from the ceiling, how could we resist? The prices are reasonable (80 – 150 for boots) and the quality is great. The gentleman working (owning?) was very friendly and helpful. It was difficult to walk out with only one pair. This time.

luv luv luv the store and luv luv luv the shoes and selections more. Prices are reasonable for the hard to find exclusive designers. And contrary to Bravo G’s experience, i’ve never had a problem with the quality, comfort or return policy. My daughters’ live out of state and every time they come to visit V Italia is their first stop. I love the unique designs and that the owner/​designer always remembers me and has been able to provide me with sexy, designer shoes that, despite my foot problems are wearable without pain.

These are high priced, no-​name shoes and we learned the hard way that they are of questionable quality. My shoes looked good in the store but fell apart within a month of purchase. And beware the return policy because there apparently isn’t one — only in-​store credit according to the store owner. We had to dispute the charge on our credit card to get our money back, which was a cumbersome process in itself. We came close to being out several hundred dollars. Know what you’re buying. This place isn’t worth the risk.