Villa Palermo

Great pizza, great meatballs, great Italian beef, great appetizers and great staff! The food is consistently great. Delivery is always on time and hot. Everyone that I have dealt with is always very nice, friendly, and professional. I have been ordering from Villa Palermo for years and it’s always the best!

I am so pleased with how the owner handled my previous situation. He responded to my review and I spoke to him on the phone. He was very concerned about my last delivery and offered to resend the order at no cost to myself. I had some friends in town from New York and he also threw in a Chicago style pizza. My guests literally inhaled the food and they are picky eaters. The Italian Beef and Chicken Parm were excellent and the minestrone soup was great. The pizza everyone thoroughly enjoyed and when I took my friends to the airport they were eating the leftover cold pizza in the car. Thank you Sam for turning a negative situation to such a positive situation and making me look so good. Thanks for making me feel like a valued customer.

Terrible service! I ordered a medium pizza with toppings and received a small with just cheese. When I called back I had to wait forever on hold and what I was told was that I could get a free pizza next time, and they would make me a new pizza that would be there in 40 minutes. After waiting another hour and a half nothing was delivered, so I called back and the manager thought I was just going to eat the small pizza. All in all I wasn’t able to get the pizza I ordered or my money back. I’ll probably never eat here again.

Ordered vegetarian pan pizza. Bottom crust is a little soggy, and cold. My order was 35 minutes late.

Gosh, I’ve been ordering from Villa Palermo since the 90s. I love, love, love their Linguine in red clam sauce and linguine calamari. The pizza is outstanding. Sam always greet me with a smile. Best Italian place in Rogers Park!

I order from here every Sunday, I get my wife and three kids together every Sunday to enjoy some good take out and talk about our week been a tradition in my house for the last 3 years. Keep up the good work

These guys are pretty good i have been coming here for years they have alot of stuff in there menu love there pizza and ribs and its all a reasonable price theres only two places i get my pizza and ribs and thats these guys and
the best in town.

This has forever been a go to for pizza and sides for many years for my friends and family… Unfortunately their service has turned for the worse. I don’t think these owners understand how important it is to have quality customer service… I would normally give them 4 stars but the last 3 times I ordered from them my order was wrong… And not just a little wrong but majorly wrong… Pizza and sides! We called back to let them know and were given attitude and the manager was on the defense as opposed to apologizing and trying to help the customer. My favorite place has just gone to $h*t! I guess it’s time to send my business somewhere else… Oh yea and they gave us $ 5 off our next order and then sent my some burnt food that I originally ordered. It’s a damn shame that I have to do this… I hope that they get it together as it would be a shame for this place to go out of business.

The restaurant itself is not much. Definitely more of a delivery/​pickup joint than dine-​in.
But THE FOOD!!!
Gotta have the Palermo Beef sandwich: it’s a riff on an Italian Beef, but with the au jus on the side, and it’s topped with mushrooms and melted mozzarella cheese. If you get it on garlic bread (for a small up charge), it takes an already amazing sandwich into the stratosphere.
And that uniquely Chicago dish: chicken vesuvio — the best in the city. Period. Seriously amazing.
Also, the thin-​crust pizza is great.
So are all the pastas.
OH! The meatball sandwich!!!
The hell with it… try everything there. It’s ALL good.

I really love this place, the pizza is consistently good. My family has ordered from this place for years. I recently moved to a somewhat questionable neighborhood that they «won’t» deliver to. However, they delivered to us because I pleaded that my family has ordered from them for years and they agreed. I tried to order again from them today and some woman picked up the phone with very poor customer service. She flat out said no and was very rude. I also told her that they’ve delivered to us before but she said her boss said no and hung up. I love the pizza but I don’t ever want to deal with this person again.

First let’s go over my order. A cheeseburger with raw onions, grilled onions, lettuce and tomato. Onion rings and a brownie. I will go over the food first. The ONLY good. The onion rings. Bit soggy but were still decent. Not great but decent. Edible to say the least. NOWWWWWWWW let’s move in to this atrocious thing they call a cheeseburger. First off I had no raw onions. The bread was soggy from them putting the TOMATO on the bottom of the bread with the wet lettuce and a wet nasty ass pickle. The grilled onions were old. I could taste it. It was slimy and yuck. *shivers*. The burger was awful! It was cold and it tasted as if they cooked it and had it sitting around. Not to mention it took a very short amount of time to delivery which makes me think my stuff was not cooked fresh. When it bit into that burger it was like biting into cooked rubber. The burger was bland and the cheese you could also see was old. It was just frigging awful. The whole burger was awful and should be arrested. Now the brownie. I’m allergic to peanuts and I feel that you should have a little note under brownie like they do for other dishes that says «has walnuts». So I spent two dollars on a brownie which I was told was awful. I mean it had a star by burger, which means its a darn favorite. NOT! AWFUL JUST AWFUL. It took less than 30mins to get my food to me and the place is like 15mins away from my house. Do the math dudes. No. That was not fresh. I ordered from this place before and had the same problem and another so I decided to give it a try again. No longer will I order from here. Very sad. I didn’t eat the burger. Couldn’t eat the brownie and was stuck with sub onion rings. That’s the only reason they got one star.

Grilled chicken sandwich with tomato, grilled onions and mozzarella. Eat this post workout.

Called on Saturday for a relatively small catering order, pasta, chicken, salad and meat balls. I needed it for a get together Sunday afternoon. Realizing it wasn’t enough time I was preparing a plan-​b. Plus, they had no one around on Sunday for a catering order. They made my food, picked it up by 3, Sunday, my guests loved it and my little get together was a hit.
The garden salad was great. The chicken and baked penne was flavorful and the meatballs were a hit.
We usually get pizza from VP and decided to try their catered dishes. I highly recommend you give it a try. Delivery or carryout. Yum. Yum.

I love their pizza. Check the website for specials. They also have a good half fried chicken dinner and it comes with four pieces of chicken, bread and butter and two sides for about seven bucks.

Great service and amazing PAN PIZZA! My family and I drive 30 minutes to get their Pan pizza. We always order their Pan Pizza with extra cheese, plus get an order of their amazing French fries and wings! Love love love this place.

My kids love this place the oder takers are friendly but the manager joe very rude screaming at me when I call to check on my order because it was over an hr tha i place the delivery he was using profanity n he cancel my order n hung up the phone so RGM’s please check who your leaving for a manager. My kid where on the window waiting for ther pizza it was 12:41 am. For the food great need better manager that have somewhat education very dissapointed… I had to select a star.

A late night go-​to staple. When we have the munchies but spent all our dough, this is where we go to. The ribs are almost always on point. The beef is to be devoured, although not the best but they deliver it right up near my door almost until midnight, so that’s awesome. There are a few items that are always hits even though it seems that different prep cooks prep in different ways. Don’t expect consistency but you can expect a bang for your buck.
I finally ordered pizza. It was top heavy, but fine by me. Villa always uses fresh ingredients — that’s why i give them a higher rating even though they might not be consistent — and they are customer friendly and aim to please.
Order a Chef’s salad, a rib or chicken dinner and you’ll be eating decent leftovers for lunch.

My first visit here!
Now, I will admit, that I passed over Cheep Chicken Monday yesterday
at my place of employment to visit Villa Palermo, which I was hoping
would be a nice, little gem of a place that I had discovered in Rogers
Park yet once again.
And, I must admit, as I was walking down the block I had high hopes
because the smells/​aromas were wafting down the street and smelled
really good, and I went in to Villa Palermo thinking Happy Thoughts
of a really good dinner after a long day at work where I was burnt out.
So, I picked up dinner stuff and took it home and was really looking
forward to sitting down and having my dinner, however I was highly
disappointed with what I found.
Now, I ordered a Veal Cutlet Dinner because okay, I love Veal Cutlets
like once a year and many restaurants do not carry this menu item.
And, I went to Villa Palermo mainly because I checked out the menu
on line and saw that they had this dinner!
Boy, was I sad when I saw that my special Veal Cutlet Dinner was
way over cooked, and looked almost black in color.
Now, I will admit that I was given a big cup of red/​meat sauce for this
dinner, my guess is it was to cover up this Veal Dinner from Hell
And, okay, yes, I also ordered 1 piece of Sausage Pan Pizza just
because and that Sucker was burnt too!
Other facts about this place,
It’s most definitely a take out/​carry out Operation, however, they do have
2 tables inside for your dining pleasure/​displeasure
And, yes, there were a bunch of guys standing right outside who when
I started taking Pics gave me looks like they were part of the Godfather’s
Posse,
Okay, Camera off!
Seriously. I very rarely give Negative Reviews, but everything I ordered
was beyond extra crispy, it was just Nasty for the most part!
However, Props to the Nicest Girl/​Woman Person who took my order
and brought me my burnt food, I liked her!
Liked her, hated the food!
So, Villa Palermo unfortunately my first visit will probably be my last
and I so hate to see that happen.
I almost wish I would have opted for Cheep Chicken Monday!
And, to me, thats a shame!

This review is very bias since I grew up in this neighborhood. I always remember paying $ 3.00 as a kid and the slices were huge.
Coming back as an adult has not changed things. The price has not changed and the slices are just as good as I remember. Again maybe it’s because of old memories, but it never gets old biting into a slice. The cheese is still gooey and greasy and the sausage is still flavorful. I will always be back!

What an awful, AWFUL excuse for a restaurant.
The reviews of «great food» and «ordering for 20 years» surprise me, though I guess anything is gourmet if you have no taste.
I ordered a very simple order through GrubHub. The low prices were very tempting and the $ 1 coupon sealed the deal. Sadly, with Villa Palermo, you get what you pay for. Fried ravioli, Spaghetti with a side of meatballs, and an order of French fries. The order was placed around 12:40AM.
It wasn’t until 20 minutes after I contacted GrubHub did my food arrive… at 2:30AM! Not only did the delivery guy not read the instructions on my order (I told him which apartment to buzz as I am new to the building and not in the directory yet), but when he arrived, he delivered the food and asked, «did you pay yet?». Seriously?
The food arrived in a mess, marinara sauce all over the containers. The serving sizes were decent. The fries were already cold, beside the fact that they tasted like cardboard, and the spaghetti was AWFUL. The meatballs had a weird aftertaste and texture, and the red sauce was pathetic. I’ve had better canned spaghetti! The ravioli was underwhelming and definitely bland.
The only good that came out of this was the awesome customer service from GrubHub. Not only did they give me a full refund of the meal, they issued a credit for the same amount ($ 17) and also gave me a $ 5 coupon.