Vasectomy Clinics of Chicago

I went to the office in Naperville with my husband (obviously) today. I didn’t go to the consultation appointment with him, so I was a little alarmed when we arrived. The office itself is pretty disgusting. The waiting room was messy, with magazines and books strewn all over and one of the chairs was wet with God knows what. We stood at the desk for about ten minutes while a girl sitting in an area behind the desk just looked over and then looked back at her computer while listening to something on her headphones. She never said «someone will be right with you,» «can I help you,» or anything to that effect. Once he finished with the patient he had in the back, a man came up to the desk and started helping my husband. This guy was great. He got my husband in the back relatively quickly and answered a few of my questions.
As far as the actual procedure, it took longer than expected. My husband mentioned something about feeling the work and having to get more anesthetic (ouch!) but he said he was pretty satisfied with the doctor, both at the time of the consultation and during the procedure. He said he was a little confused by the presence of an older guy who talked the doctor through everything, as he said the doctor said he had been doing this for about 18 years. Weird.
Oh, and the gentleman at reception was eating his lunch right at the desk while I was waiting for my husband. Seemed a tad bit unprofessional, considering this is a healthcare facility.
I will edit my rating some months from now, once I see if we actually get the results we are looking for, which is of course no more pregnancies!

I had mine done in their Naperville office in April 2014. Everyone I dealt with was pleasant and there were no issues with insurance or billing. This doctor has done many of these and is an expert in the field. They have the process down to a science.
I wanted to write this review though and say that the recovery time they quote is the best case scenario! Do not expect to play sports or workout for a few weeks. I wasn’t back to normal for a few weeks and didn’t resume a normal level of activity until then. The stories of people playing hockey and running marathons within days are probably a low percentage. It can take up to 3 months to feel normal again but luckily around day 15 I was feeling pretty good.

This place is GREAT!
I found VCC on my 2^nd attempt at a vasectomy. My first attempt was a debacle (understatement) to say the least at a urologists office.
Dr. Mostowfi and his staff were constantly professional and respectful. I had over paid on my copay and I was refunded the difference without having to ask when my BCBS covered the entire procedure and consultation.
As for the procedure, it was fast, virtually painless and I was riding my bike again in about a week! At one point Dr. M asked me if I was ready to proceed, I said «yes», he laughed and said he was already done, that’s how fast and easy it was. I tell everyone I know looking to have this done to go here.

I see Mike K. from Chicago has had a very bad experience with Diana from billing as I. I was not surprised to see what he had wrote about her, for I was treated in the same fashion by her as well. I was surprised to see however that his comment is from a year & a half ago & I cannot believe she is still working there with such a bad attitude. I at first thought maybe she was having a bad day & taking it out on me, but now seeing Mike’s post I’m sure this has happened many times but unfortunately not everyone takes the time to write a review. Above he says Diane, she told me her name was Diana, either way this has got to be the same woman, as Mike stated you can’t get a hold of anyone else! I was calling regarding my husband’s visit, they had charged us part of the procedure & we tried to tell them it would be covered 100% but they said they had to charge us some of it, due to the fact they weren’t sure which codes they would use & if money was owed to us we would get a check in the mail. Well it has been over a month since the procedure & I received my EOB, so I called the insurance co. to ask if the dr. office had received their’s & they said they received it & the check & gave me an exact date & it was over 2 weeks ago. So I simply called & spoke with Diana & asked her if they received the EOB & check payment. She said they only received the EOB for the consultation. I told her the date it was mailed & that I was concerned if it was lost in the mail. She said they only write checks out on the 15^th & 30^th of the month. I asked oh so you did get the check but you can’t send mine out until the 30^th? She rudely said no we did not receive the check, so just wait until the beginning of oct. & u should get it in the mail around then only if we get the check from ins. co. I said well maybe I should check with the ins. to make sure they mailed it to the right place since it’s been so long. She proceeded to tell me the whole thing abt checks on the 15^th & 30^th & she was speaking real slow like acting as though I was ignorant! I cut her off nicely, only after she was telling me the same thing several times, to ask if we should just check on the address where it was sent. She cut me off, & very rudely shouted at me, are you going to let me finish! (mind u she was only repeating herself & rudely) I couldn’t believe how awful she spoke to me. I told her I’m sorry but I did not call to argue with you, I have worked in customer service all my life & good business is the customer is always right. She shouted oh no their not, you are wrong!!! I have never been spoke to so rudely by someone who is a building manager, which she stated she was. Not to mention she didn’t offer to call the ins. co. or tell me to call or try to do anything at all for me! It was really weird. After we got off the phone, she called my husband’s cell phone! She left a message on it saying «I spoke with your wife & she was very rude & screaming at me. She called me a liar! I told her I would mail your check on the 30^th!!!» omg, she straight up lied to him & said I was behaving how she indeed did, not to mention she said check would only be sent if payment was received. The funny thing is my husband was in the same room as I when I called & he heard the whole thing! He knows I never screamed or called her a liar & that she was the one who was out of line. I’m imagining she thought he was at work & had no clue he heard the whole thing. But I wonder what was she trying to do, get my husband mad at me? Even if my husband didn’t hear it he knows me & this would not be true of me. The way she sounded on the v’/m was as though she was trying to get him to side with her & be angry with me! It was just unbelievable! I had my insurance co. try calling her & they tried several times & she would not answer the phone, they left a message & she never returned their call! This woman has horrible customer service skills & obviously does not care about her job, the dr & his business, or people in general! Needless to say we had recommended this facility to a friend & we will let him know not to go there & we will never return again. I have a feeling she is not going to send us our money, for she hung up on me after screaming at me! To think, I figured when I called in I would just hear your check is in the mail or will be mailed in the near future, but instead I was treated like dirt! My whole day was ruined after that, I was so upset & to top it all off the problem is still not resolved. Ever since I have been getting calls from an «unknown» # every day, if I answer they hang up. I never ever get calls like that & my # is unlisted. If you don’t want to deal with horrible customer service steer clear of this facility!

I completely agree with the March 2011 one star review… Diane is a piece of work, more concerned with you gathering information for billing insurance than the procedure itself. Dr. Mostowfi seems pleasant and capable enough, although his education from Tehran University did put me off some.
In the end it was the impersonal and inflexable approach from Diane that caused me to change doctors after the consultation. Can relate entirely to the previous post. Needed to change appointment date and was told that I needed to go through Diane since she scheduled my orginal appointment. Do they work on commission? Left numerous messages since I wanted to complete the procedure. When she finally decided to take my call, she told me that I needed to go elsewhere since I did not seem happy with their services. I was somewhat annoyed that I could only talk to her and it took some time for her to return my call. Was also somewhat annoyed that they requested me to go through hoops to verify insurance elgibility … I have United Health Care PPO, they requested information from me that their office should have requested from my insurance provider. Would have gladly paid whatever my insurance would not of picked up. Although I was annoyed, I was not rude to Diane and in complete shook they turned me away. It was unbelieveable!!!
Have since had the procedure done by the Uro Clinic in Grayslake… Very professional as I would expect.
Jeff

I agree with all the previous five-​star reviews. This has got to be the easiest medical procedure ever. My BCBS insurance covered the procedure too. (YMMV). The office appears to be run very efficiently, which is refreshing.
The procedure is done onsite in office, no pain, only the briefest, mildest discomfort, and then — it’s like it never happened. No scar, no change in «function» or anything, no bruising, swelling, etc
Dr. Mostowfi himself was great. He was gentle and answered all questions. He prescribed two valium before the procedure, and the local anesthetic is delivered with a painless injector.
Followup sperm count analysis is free (at time of writing) if you want to participate in a study that a nearby andrology clinic is running.
If you do not want any more offspring than you have right now, I recommend this clinic.