Valic Financial Advisors

This is has been a horrible experience working with Valic. They continue to not give me my retirement money. I have filled out multiple forms that they have sent to me upon my request. I would NEVER recommend this organization to anyone! STAY AWAY!

Customer service is horrible. Once they have my money tied up in their accounts, my financial advisory can’t be bothered to follow through on any requests. I send multiple emails with no response. He says he will do things and then doesn’t follow through. I will NEVER recommend VALIC and I will be warning my teaching colleagues to stay away as well.

My advisor did a great job helping me setup my 403b and understand the investment options. It was a very smooth and wonderful process!

Beware.
Valic has terrible customer service. Unfortunately, my wife is forced to continue using them because her employer is contracted with. But I’ll be pulling my funds out ASAP. Their website doesn’t work and I can’t touch my funds to make changes, and no one seems to be able to fix it.

I had a 401 A set up through Valic with my old employer (2011). I then decided to transfer the 401 A to a Roth IRA. My adviser had me fill out the paperwork a couple different times because something was incomplete, although this seems inaccurate to me. I called about nine months later to get the address so that I could automatically send checks to them for my account and customer care said that my account had never been transferred! My money was basically just sitting there, gaining no interest.
My adviser sent me another form that I filled out and mailed back to him. I hadn’t heard anything for about two months so I finally called, my account still hadn’t been transferred and yet there was another mistake with the paperwork. There was absolutely nothing Valic could do do accommodate their numerous mistakes. I am now rolling over this account to an investment plan with my bank, SAFE credit union.
Very frustrating, and would not recommend Valic for any financial investments.

I have had an absolutely horrid experience with VFA. I opened a Roth IRA account, and was never notified of the $ 35 annual fee until my bill arrived. As soon as I found out, I chose to move my account to a different firm.
When I left, they not only charged me the cancellation fee, but the annual maintenance fee for 2012 when I had only had the account for a matter of weeks.
I would strongly deter anyone from using this firm, and if you do, be careful to read the invisible fine print.