USPS

Disclaimer: I am someone who actually enjoys going to the post office and do so about every week /​every other week. This postal location is not my favorite. The staff do their job well, but they’re never really friendly. Maybe it’s because the postal location itself is fairly drab, I get it. The lines can get pretty long around lunch time, so use the self-​service kiosk when you can.
My biggest beef with this location is that they don’t sell things advertised on the
website, namely international forever stamps. I send a fair amount of letters overseas and like to have international forever stamps on stock, especially because they don’t lose their value whenever the post office jacks up stamp prices again.

Always amazed when the USPS finds a way to dive down even lower than the sub-​basement of my already low expectations.
Thanks, USPS, for having your self-​serve kiosk package intake get stuck on my package.
Thanks for having rude employees who don’t have a lick of sense or smarts look at me as if they were hearing impaired and/​or just had a stroke when I asked them to help me resolve the issue.
Thanks for just taking my money and my package (someone’s gift) and losing it, with no help and no accountability.
Horrifying, unhelpful crew.

I wish I could give them a zero star. I’ve used USPS a lot of times but for something as important as «tax return» documents, I thought they will be responsible. I paid for priority 2 day delivery and after 15 days, they said the package is missing. Completely irresponsible, useless and rude customer service agents! I still have no idea where my tax return papers which has all my personal information is. I had to resend them to IRS with a letter of explanation due to the negligence from USPS. I would never recommend them.

Why the power trip lady? The workers here used to be friendly and great. Staff seems to have changed to your typical postal employee. Rude and completely unhelpful. American government inefficiency at its best. I know they don’t care because they can’t get fired but this is why the postal service is almost bankrupt.

I work in the building so this post office is convenient for me. You can expect to find long lines at busy times of the day, like during lunch or when holidays are approaching, but if you time it right you can be in and out pretty quickly.
Most of the people who work here are professional, but I have had a couple of bad experiences here recently. Last Friday I went down to quickly mail something before work. There was no one else in line, so it looked promising that I’d be on my way in just a few minutes. However I didn’t take into account the disgruntled employee I would soon be dealing with. The woman behind the counter told me to step aside to address the large priority envelope she’d given me. When I finished this task (about 30 seconds later) I noticed that the woman is now missing. I assumed she just went into the back for a second and would be returning soon. I stood at the counter and waited for a minute, but she didn’t return. I had no idea if she even knew that I was waiting, so I tried to peer into the back to see if I could spot her and get her attention. She must have been watching me on monitor because she yelled from the back «I’ll be with you in a minute!». Then I hear her loudly complaining to someone about another coworker. She’s yelling and swearing like an angry high school girl while I’m standing there waiting, and listening. This goes on for what seems like a few minutes, and now there’s another woman waiting in line. We make eye contact and she gives me this look of disbelief like «is this really happening?» Finally, the postal worker emerges from the back, still yelling to the person in back as she walks out, dropping her final f-​bomb on her way to the register. Then she turns her head towards me (no eye contact) and says very sternly, «Can I help you?» It was quite an uncomfortable situation for me and the woman behind me.
I believe this was the same postal worker who told me my Christmas cards probably wouldn’t get delivered because I wrote my return address on the back of the envelope (something I’ve done for years).She said it would probably confuse the postal carriers because they wouldn’t be able to tell the front of the envelope from the back. I mentioned that the front was the side with the stamp on it. She confirmed that she thought it was confusing and she asked me to re-​write my return address on the upper left corner of all 60 envelopes before dropping them into the bin. (For the record, I didn’t and everyone got their mail just fine.)

Staff is fine but they are always understaffed. Expect to wait at least 30 minutes, esp during lunch and end of day. My lord it’s ridiculous.

After eight (8) failures by the USPS website to print my own shipping label (charging two credit cards and a Paypal account for zero product), I was forced to go in person. I was met with a long line of 13 people ahead of me for ONE clerk. She seems reasonable and pleasant, but given the staggering wait ahead, I wondered «is there no one else here to get this moving?» I called the landline here from my cell and not a soul answered. It rang and rang. With the four new customers behind me, it’s going to be a long, slow afternoon here.
The USPS has utterly failed again. Next time, I’ll use UPS.

You might be asking, «why would someone bother to review a post office? they’re all basically the same… lousy experience but just suck it up and get it done.» Not so with the Willis Tower post office. I’ve been numerous times and feel compelled to share the secret: yes, you CAN have a pleasurable experience. There’s always counter room to finish writing or addressing your stuff. The clerk typically there on the left side (apologies for not knowing her name) is not only the nicest USPS worker I’ve encountered, she’s one of the nicest *people* in this city. She goes out of her way to try to save you money and navigate the byzantine system of weights, packages, and charges. Consult her before you tape/​seal your package.

One visit– Lines not bad and staff competent and friendly

Disclosure: I used the self check out machine at the door.
I came here during lunch and, as expected, I wasn’t the only one with this genius idea. Luckily, I was able to find the priority mail box and just pay for it at the self service machine that they have near the front doors, right next to the giant drop off box.
So yeah, nice clean place. Unlike that place on Clark.

I went about 30 minutes before close to purchase a CMRRR for a letter. The Post Office is notorious for horrible customer service so I’d prepared myself for the worst. I was presently surprised to be greeted by a very professional, courteous and knowledgeable clerk named Yolanda. I’ll be frequenting here and it’s a relief to know great customer service is what I have to look forward to.

Trips to the post office usually make me apprehensive, given the cranky cast of characters that I usually encounter behind the desk. The Sears (not Willis, Sears) Tower USPS location is a refreshing change to this trend. The people who work here are extremely friendly and courteous. No matter how confusing I find USPS shipping options, they’ve always patiently helped me select the method that gets my package/​letter to its destination on time and with the smallest impact on my wallet. If you must ship with USPS then this is definitely the place to go.

Who doesn’t hate going to the post office? It ranks down on the list with cleaning toilets, you know it has to be done eventually.
Despite what you think of post office service being slow, annoying, and bureaucratic, I had a good experience and had all my questions answered. Most of my business mail is processed in this basement facility in America’s tallest building, yet because of the serpentine corridor to access it, is largely undiscovered.
I have go with 3 stars because it is the post office after all.

I have never had much luck with customer service at the United States Post Office. I have been hung up on when I call my local post office and have had to wait in a 10-​person long line with only one staff member working while watching other members of the post office wander the office.
And as the holiday season loomed, I was hesitant of visiting the post office near my office for fear that the poor service would be contagious. But it was definitely further from the truth. I visited the S. Wacker Post Office the Wednesday before Christmas and was greeted by warm and inviting staffers who answered my questions. I was definitely pleasantly surprised. It had to be a fluke… but I in fact had to make one more stop at the post office next day and I received the same great service. The agent even remembered me from the day prior.
Two days of great customer service… it must be a holiday miracle. But as a result, I definitely plan to visit the Wacker Dr. office for all of my postal needs.

Whenever I go to the post office, I brace myself for an unpleasant experience. I expect to wait a long time and encounter rude, unhappy employees. The Post Office in the Willis Tower is a pleasant change of pace. It is now the closest Post Office to my place of work, so I find myself there once every couple of weeks. Normally, I either go before work at around 7:30 (another perk: they open early) or mid-​morning, and have never encountered a long wait – they always have enough staff to handle the volume of business, and they are friendly!
The reason I give it 4 stars is because I went last week during the late afternoon (4:30 or so,) and they didn’t seem to have it staffed adequately for that time of day (there was quite a line) but I just went outside and used the self-​service machine instead.
NOT BAD for a Post Office!

To correct an earlier poster on the exact directions to find the US Post office in the Lower level of the WIllis Tower. Visitors should enter the Wilis Tower from the East side of the building (i.e. Franklin Street entrance) and take the escalator in the Franklin Lobby (west side) down one floor and then follow the signs to the US Post office.
I should also note it received very quick and friendly service.

In and out, employees super nice. I couldn’t ever dare give a government facility a five star review, it just seems unethical.

Sometimes you wanna go.
Where everybody knows your name, street address, and zip code
and they’re always waiting for your arrival, at least till five on Fridays!
You wanna be where you can see — the counter from your place in line
the waits usually the same.
you wanna be where everybody knows your name
It’s a post office in what was once the world’s tallest building, aside from a passing fear it’s presence here forebodes the future of Sears Tower as vertical strip mall, I appreciate the location. I can walk over early or after lunch and generally glide in and out, save the mandatory x-​ray scan at the door. And there’s a self-​help box outside the Office in the hall for everything, BUT media rate. Say Hi to Becky when you go, she’s a great help and not postal at all.

This post office is in the basement of the Sears Tower. To get there, take the escalator on the «back» (west) side of the building down and follow the signs. It’s worth the trip as, if you hit it on off times, it can be somewhat vacant. Plus, even when the line is long, most of the employees here are so nice that you end up not minding your wait.
This location also has PO boxes to rent and an automated postage machine.

I am never excited to go to the post office. It’s just not a thrilling thing. So maybe my rating of this post office isn’t quite what it should be but regardless…
It gets four stars because no one, but a select group of people who work very close to it, know it exists. Therefore it has very short lines and does not eat up much of my lunch hour. I get what I need to get sent, and I’m off…
And for that alone, it deserves four stars…