USPS

Dumbest postal workers ever, work at this station. Had a bike shipped to my address. Stayed home for delivery all day to discover mailman wrote a ticket but did not attempt delivery (the intercom is tied to caller ID and no call for the day.) I then made no less than 7 attempts to pick up the package at the Lakeview station, each time I was dismissed and told it was out for delivery, but no new note and not attempted delivery call from intercom. On my eight visit I finally lost my patience and stated that it is obvious that my bike was either lost or stolen. I always told the window worked I was expecting a bike, but the genius on this last visit seeing I was no longer willing to accept the usual off-​hand excuse and that I was turning bright red, came up with the idea of looking in the oversized box area. He came back a few minutes later with the bike box and literally stated, «golly gee looks like it has been here the whole time isn’t that funny.» This is no way to run a business, especially one funded by taxpayer money. It’s a model of inefficiency.

One person at the desk with a line out the door. A man 5 people ahead of me asked to see the manager. He told him how disgraceful it was to have no one else helping. The manager listened, looked at the line, and walked back to the back room.

Apparently the Lakeview (Irving Park/​Southport) Post Office is up to its old tricks.
For those who have lived in Chicago a long time, you might remember: They became infamous in the 1990s, making national news headlines, for positively ridiculous lapses in service, including, in the most extreme cases, employees taking mail home by the bucketful and dumping it in their own basement because they couldn’t (or wouldn’t) keep up with the work load. Corner drop-​boxes sat stuffed so full the lids wouldn’t tilt open for weeks at a time. Social Security checks, bank statements, credit card bills, all sorts of important papers that people were expecting, wound up misdelivered, delayed, or just vaporized.
I have now had THREE packages in 12 months go into oblivion, thanks to their incompetence. Each time, I stand in line, speak to a counter clerk who dutifully writes down my name and phone number, promises that someone will get back to me within 24 – 48 hours with a report… and NOTHING happens.
I suppose it’s time to write a letter to the Postmaster General in Washington, D.C.
But I’ll be sending it FedEx.

This post office does a great job of storing my packages for me for days before delivering them.

I truly wish I could give this circus of incompetency parading as a post office 0 stars.

I wish I could give this place 0 stars. They don’t even deserve one. Every single time I have had to go in, I have received terrible customer service. The worst!
This last visit was the final straw. I went in to get money orders and for some reason their machine said my debit card & my boyfriend’s debit cards were declined even though I just checked and the funds were available. I understand that this is not necessarily their problem but as soon as it was declined the guy, PAUL, just walked away without saying anything and never returned!!! Wtf. Didn’t even ask if we had other means to obtain the money order.
Paul, if you ever read this, be happy that it’s nearly impossible to report employees online. Otherwise, you’d be sure someone would hear about this. So instead I have to spread the word to the Unilocal community.
Seriously everyone, drive to another location. It’s worth it.

Another day of slow service at the post office. 15 people in line only 1 window open. Please hire more people.
We need a zero star rating option.

I NEVER write reviews, but yet AGAIN this post office has lost ANOTHER package… I lose more things through this office than I receive. It’s terrible when I contemplate to move for the mere hope of getting a new local post office. I can’t wait for this PO to no longer exist… With the times moving forward with constant innovation and eliminations of middle men, in due time will my wish come true. #anotherpackagelost

This is the WORST post office in Chicago. And that says a LOT.
I have had 5 packages from them lost or delayed. When I spoke to the manager there, apparently one of the drivers there will first scan his scheduled deliveries for the day as «delivered», THEN load them on the truck.
Within 5 months, they have lost or delayed my packages 6 times! This is unbelievable. What’s worse is that the management at this branch KNOWS that they have at least one driver who mishandles packages and reporting deliveries, but they keep him around!
Customer service is slow and once you complain, half the time your package will miraculously appear if you threaten to complain to the national or regional branch. Simply awful, awful, awful.

AWFUL AWFUL AWFUL. so rude. so not helpful. disgustingly annoying rude employees that have lost my mail multiple times. they lie to your face about where your mail is and they do not deliver things on time. They have been rude in person and on the phone and have actually laughed in my face when I complained about yet ANOTHER LOST PACKAGE. So annoying. the government should be ashamed of themselves for hiring such worthless employees. This place is so unreliable. Clearly from all the comments below, it is true that THEY STEAL MAIL. they lie and steal and laugh at you when you ask for assistance. Disgusting. HATE that i live in this area and have to have my mail routed through them. Am now going to have all my mail sent to my workplace so I never have to deal with these people again.

I feel like it’s necessary to leave a good review for the post office since I’m sure no one thinks to leave reviews for something so common as the USPS unless it’s a negative review.
I had to mail back one of my textbooks today. I wasn’t sure what packaging was the best deal or what I could even use to ship something like that (it was a law textbook so it was a pretty hefty book). The lady at the counter helped me choose a package that would fit the book and only cost me a couple dollars. She was also just really sweet and polite to everyone who was there. Considering no one really wants to go to the post office, it was a pleasant surprise.
Kudos!

Ok so it’s almost kind of silly to write a review for the post office but this place was pretty awesome compared to most. There’s an awesome mural on the wall when you first walk in, the workers that I dealt with where really nice and fast, the line never seems to be long here, and there is lots of street parking. The con: it’s a little cramped compared to most post offices.

Coincidentally??? Two weeks after my initial review I now have a missing package that tracking says was delivered and the carrier says he delivered (on the 22^nd) but I never received it! I contacted the post office got the run around for 3 days they finally told me call in the morning to talk to my mailman. I called in the AM to talk to the mailman he takes the tracking number down and puts me on hold then the supervisor comes back on the phone and says he says he delivered it. I said I understand it says delivered but I didn’t get it. I wanted to know if they could look around and see if they see it anywhere. That couldn’t be done. So I call the 800 number and open a case for an investigation. 9 days goes by never hear back from anyone. I call back the 800 number back and they tell me I should have heard from someone by now and give me a number to consumer affairs. I call them and tell them the situation and they put me on hold. The next person who picks up sounds awful familiar (they connected me to my post office) I tell the guy who answers all I wanted is for someone to look around there for the package he says he will do that and call me back. That was yesterday haven’t heard back.
I understand things happen and packages get lost. My frustration is more with the lazy workers who couldn’t take a few minutes to go look around for my package.
The way they treat customers is appalling!

If I could give this post office 0 stars I would ! I own a small business and give the USPS thousands of dollars on a weekly bases and this post office in particular has the ABSOLUTE WORST SERVICE I have ever seen !!! And believe me I have seen some bad service before ! TRY YOUR HARDEST TO AVOID

This is the worst post office ever. The lines are always moving slow. There is usually only one or two people working at a time which means the longest wait ever. The last time I went there for stamps, they said they were out of stamps. Out of stamps? You are a post office! Fine, then can you meter my envelopes? No, we can only do that if you have a couple of things. Read: I am a lazy worker and I don’t want to. Ugh! Don’t go here if you don’t have to!

I hate writing a negative review about a post office… but this one has caused me a great deal of pain. I wanted to speak to a manager and was told to go stand at window with boxes piled up in front of it. I was getting so angry after dealing with the clowns here that I decided I had enough and left.
Then this morning my fiancé tells my a nightmare tale about her trying to deal with the people over there. These are simple tasks we’re trying to accomplish: Mailing Envelopes… not rocket science here.
In closing here’s how you save yourself a headache here (if you’ve had a bad experience as we have):
— Just go to the Post Office at 3024 North Ashland Avenue. They are wonderful and pleasant. You will get in and out in 5 minutes and then want to write a review about how helpful they are

If you live between this Post Office and the one on Ashland, choose this one! It is clean with clerks who are efficient and friendly. They also have an automated center.

There are some places that I have been conditioned to dread: the Post Office being very near the top of the list. However, I had a wonderful experience at the 60 613 USPS location.
It was December 21^st and I had a last minute package I needed to send across country. I figured the line at the post office would be out the door.
First of all, it wasn’t. Second of all, I was able to repack my package in a USPS Priority Mail box («If it fits, it ships») which saved me $ 30+). I stood in line for less than 5 minutes and was checked out by a jovial middle-​aged gentleman. He chatted with me while he put the appropriate stickers onto my box and got me on my way.
I had expected the trip to the post office to take over an hour. I was in and out in 10 minutes… and that was including time that I repacked the box.
I don’t know if this was a fluke, or if the United States Postal Service is finally making their offices efficient. I can’t say enough for how pleasantly surprised I was.

I have never despise something this much in my life. Its sad. And to think I almost got thrown in jail because of the monster woman who works in there. It’s taking every muscle in my fingers not to type out slurs or explicit names, but this woman behind the window is every word you were told not to say as a kid plus words you could never think of. She probably doesn’t even deserve to have a job. Thats how rude she is.
When I think about her, my blood heats, my fingers clench, and I feel like hitting something. I get it, my anger levels are higher than most, but I’ve tried being nice. This is the place where my packages go when I am not home which is everyday because I work my butt off to go through college, yet somehow my taxes go to pay people who are too lazy to take there job seriously.
So like I said, I’ve tried being nice, but yesterday I was done with all that fakeness. See, where I’m from, we speak our mind and we’re not afraid to call you out if we have to. So when the woman hassled me about my license not matching my address (I’m sure there are plenty of out of state people who don’t have an IL license that exactly matches their current address) I had had enough. I bit my tongue and pulled up a bill on my iphone that had an address and showed her. She proceeds to slowly walk to the back to get my package.
Now this was April 17^th, the tax deadline, at about 6pm. Everyone and their mother was mailing their taxes out and the post office was packed. I’m sure the huge line behind me saw my leg tapping and my head shaking. I was ready to POP OFF. When she got back with my package she handed me my license. I grabbed it. Thats when this chick had the nerve to come at me, «Did you snatch that out of my hand?» My instincts kicked in «yeah b**** I did!» and it was on from there.
I ended up calling her lazy, telling her I was pissed off my tax money gets to go to pay her, and other words which are not appropriate to list on here. My upper body at this point was half in the window about to teach her a lesson when a shot of my future flashed before my eyes. I needed to get out of there before I went to jail. As she walked away with my package, I walked outside and called the location. She answered the phone and nothing was resolved.
One thing about me, I don’t go down without a fight. I called the 1 – 800 number and reported her. Within 20 minutes a manager called me and told me they would redeliver my packages. My very own mail carrier is so sweet and I feel horrible she has to work with this monster. She called me personally and told me she was outside with my boxes. Luckily I was home and I finally got my stuff.
I’m used to poor service, but this was the end of it. We’re both lucky I walked out. If not one of us would probably be in jail and the other one would probably would have been hospitalized. I’ll let you guess which is which!

I think some people just can’t help that they become raging idiots when they step into a post office. I, unfortunately, am one of those idiots. Is my package priority? Urgent? Next day? What’s the difference? I can’t figure out what the labels mean and which one should be slapped on my box (don’t be dirty people), or if I even need a label. Too many choices! That’s why I love this post office. In my half a dozen trips here, not once have I been made to feel like the post office idiot I am by an employee. And sometimes, I should have been.
The employees at this USPS are helpful, efficient, and no nonsense. Just like I aspire to be. They always work to find me the cheapest way to ship my goodies and they’re nice enough to let me skip line when I have to jump out five times to fix my package. And while I’m waiting in line (there’s always a line) the beautiful mural on the wall captivates my attention for a spell.
Yay for nice postal workers!