USCIS

I have read some reviews and agree with much of what is said about security having people wait outside if they have no business to take care of, and they are just escorting someone to the place (who does have business to attend). These guys can be ruthless if they have to, but what I dislike most about security is that you have to take just about everything off — even a chastity belt if you are wearing one. Well, this was not my main concern in writing this review. As someone mentioned, you go online and get an INFOPASS appointment (another ordeal which is archaic in nature and should be more user friendly), but when you get to the USCIS agents sitting inside a booth on the first floor, they not only treat you with a deplorable demeanor, but their responses to your questions aren’t really addressed. They refer you back to the website, or they ask you to seek legal counsel, because they are not there to provide that type of information (though you assume they know the policies back and forth, and you can ask these idiots a simple question, to which you couldn’t find the answer on the internet). You might as well stay home and look up the information on the internet, or get a free consultation with an Immigration attorney, or ask Siri– I think her IQ is super high, compared to these morons who have no interpersonal skills at all. The last time I went with an Albanian friend of mine on 1-​9-​2014, I asked a question about the FOUR YEAR-​ONE-​DAY RULE, to which I found very little on the internet, and the idiot behind the window did not seem to know what I was talking about. She referred us back to the website, and said it was better for my friend to wait and file until the moon became cheese. That was one incident where I was not satisfied with the response they gave my friend.
I was at USCIS to interpret for another friend of mine, and Ms. Duran-​Latimer was very serious and cold at first, but she warmed up to us, and she seemed very welcoming when she informed my friend that everything looked good and that my friend would soon receive a work permit and a LPR status. It was great news. I just couldn’t figure out if Ms. Duran-​Latimer spoke spanish, and if she did, is it not a BFOQ that they should be bilingual when they are hired; or do they just feel they shouldn’t be doing two jobs at the same time (when and if unilingual co-​workers are simply interviewing)? Just a thought!

Security point was smooth, however window 19 or front desk — not so smooth. I’m a civil service employee and by far I’m ashamed of their front desk personnel Ms. Rosie or how the staff called her: Lourdes. Disrespectful and incompetent, can that describe a person that sends you to the wrong office, refuses to give you their real name, and refuses to provide you their supervisor’s information? Ah, let me not forget — informs you that they’re an immigration officer as a subliminal form of threat (even though they’re not displaying any form of ID or badge). Don’t conform to what we have, formally complain in order to assure our tax funding supports individuals that perform topnotch in their position. Plenty of qualified people in the City of Chicago to replace her! On a side note, her supervisor: professional and respectful individual. Three stars thanks to the checkin, security, and the supervisor.

As a government employee I am ashamed of the people they employ to provide security. Those guys are completely irresponsible and even made my wife wait outside in below zero weather. While I. Got naked to get my son stuff dog which he left by accident Tellers are just a waste of time telling stuff we already know. Save the trip and make calls to your state rep and congressman

First of all keep in mind that this is government institution and government employees. Security can’t be nice smiling and waving to everyone they see. They are doing their work. For me it was smooth experience. Security line was short enough. The wait time before my arrival and my appointment was about 20 min. The USCIS officer was friendly enough. It will depend on your particular case but mine was fairly quick. Again this is government people if you expect spa treatment maybe you should visit some resort.

Wow, could a security line be any slower? Not only are the security lines super slow but the officers are seriously rude as well. I hope I never have to visit here again.

Utter incompetence.