Urban Eyecare

Service and attitude is key and Dr. Millsap and his staff always deliver. Great place to go if you’re looking for a new optometrist or just need an eye exam and new contacts or glasses ordered. Frame selection is very good and they always seem to carry what you’re looking for.

I really can’t say enough good things. Not only are Dr. Milsap and the staff unfailingly courteous and polite, but on more than one occasion, they’ve gone out of their way to fit me in on an emergency basis. Exams are thorough and painstaking and the selection of designer frames is impressive. This is a great spot.

Enjoyed my visit here! (As much as one can enjoy an eye visit…) Friendly people, efficient office. Came out with a prescription and a new pair of glasses I love!

I would definitely recommend Urban Eyecare to any friends or family members looking for a friendly, efficient, and informative doctors office. Dr. Millsap always answers all of my questions, explains everything he does in our appointments, and he’s always on time! You never have to wait long here. The ladies at the front desk always help with any insurance issues, and go above and beyond to help book (and sometimes rebook) appointments at convenient times. The office even stays open late so I can always drop by after work.
As a new-​comer to the city, I feel fortunate to have found Urban Eyecare to help with all of my glasses and contact lens needs. I will definitely be coming here for years to come.

I have been going here for the past couple of years now, and Dr. Millsap has always been friendly and efficient. He gives good explanations on what we are doing and what to expect. I like that the exams here don’t require the puff of air in the eyes and they just do the yellow drops. The rest of the staff has always been responsive and great. I only wish they had more advanced technical capabilities as I can only get my prescription via fax or going in and picking it up at the office. I feel like in this day and age I should be able to get this via email. I am only here once a year for my annual eye exam, so I don’t see why I wouldn’t be back again.

Eye doctor is great. The actual store is pretentious and RUDE. So snobby. I’m fine shopping elsewhere.

I love this place. They always find me the perfect glasses. They even remember me and remember the other frames I’ve had in the past. My prescription has also never been better. I have one eye that’s tough to fully correct, but they get me as close to perfect as I’ve ever been. I’m moving away and will miss this place so much.

I love this place! I always feel like I am in and out quickly, while still receiving excellent care.

Came looking for glass frames. selection is okay, but I did find what I was looking for. Pleasant, helpful staff, and they don’t pressure you too much. High quality facility, looks professional and trendy. If you are looking for frames, it’s a good place to st op by. Also, they accept VSP insurance which is great.

Dr. Milsap was quick, efficient, ON TIME, and courteous. He explained that I would not have to have the puff-​of-​air-​into-​your-​eyeball test that I hate sooo much… «that machine isn’t even in the building,» he said. The gal that walked me through finding frames and the insurance procedure was helpful, not salesy, and completely wonderful. The woman behind the counter, who didn’t speak to me, didn’t greet me, 100% ignored me… could have done without her. She cost the place one star… otherwise, I would have given Urban Eyecare ⁵⁄₅.

I had another positive experience at UE they are very professional and do a great job with patients. Their glasses are really stylish and with insurance you save a bundle. Don’t get shocked by the sticker price my insurance covered most of the expense. And, they are conveniently located in Wicker Park too!

Great service! Fast, friendly and highly knowledgeable staff.
Dr. Millsap was on time, genuinely friendly and provided top-​notch service. Pricing was also extremely fair given that I relied on my insurance company to direct me here.
Will definitely come back next year!

Dr. Milsapp is great. The place is super clean and the staff is friendly. Keep up the good work

Solid experience with Urban Eyecare.
Dr. Milsapp was pleasant, informative and on-​time.
The staff explained to me the costs/​coverage of my insurance and did not pressure me for anything else.
Thanks!

My experience was very good. Very efficient in every aspect.
The appointment was on time. Always a major concern at health appointments.
Insurance was dealt with prior to the appointment to save time.
Dr Chad was polite, informative and experienced. Very nice man.
The girls front of house were great and looked the part in their cool glasses. They assisted with my «glasses» selections being patient and nice.
The only knock on this place was the glass selection in my opinion was limited in variety and I felt pricey. Good job I had great insurance to help. Lol.
Overall — I don’t necessarily feel eye care is very well covered in Chicago but this place is very good, local, clean, efficient and they know what they are doing.

I always go to the eye doctor every year and I always buy a pair of glasses or two so I’m pretty familiar with the whole routine. Usually I’m annoyed by the too attentive service or annoyed by not enough service or the not-​really-​warranty-​warranties on frames. Lastly, I’m annoyed by the indifferent eye doctor who is in and out and doesn’t really bother asking questions or even being mildly polite. So, I end up at a new place the next year.
This place, however, is none of that. Staff was attentive but realize the deep, personal purchase eyewear is so they let me meander around and randomly ask questions and try on many different pairs. All the staff make suggestions but aren’t all over you to buy something that day. Doctor was nice, spent more than 5 minutes with me, in fact he did most of the consultation, even the puffy eye thing. Also, the eyewear selection is great. Some awesome standard frames and some pretty interesting ones as well. They also occasionally have trunk shows were they bring in designers they usually don’t have.
Not to mention they have real warranties. For example, I went in a couple months after my purchase because my glasses busted to see if they could glue them or something to make them not slide down my face figuring the warrant was up. The young lady was like, ‘Oh, I remember you and those frames. I already know they’re covered under warranty. Just remind me of your name and I’ll take care of it. I’ll give you a call to come in when your new frames come in and I’ll switch out the lenses.‘
Can’t say enough about this place. Definitely will be back next April for two more pairs.

It doesnt get better than this. id give 6 stars if i could! went there for the first time (kudos to my fellow Unilocalers for swaying me). All the reps were SUPER attentive and in NO WAY pushy. So i made an appointment to see the optometrist. went it today for my eye exam and contacts fitting. My optometrist was perfect-​friendly, gave constructive feedback, thorough… compliments to the entire Urban Eyecare team! (Angela, Angela, Paulina and Dr. Mislep (i think))

I was excited to go since I love the unique selection. However, I was very disappointed with the whole experience.
We walked in to silence, not even a hi and were were the only customers there. Was not offered help so we took to looking around and trying on frames. When I found what I liked, I asked about it and was told that she couldn’t help me with pricing or anything because it was Sunday?! I wanted an estimate or general price on a complete pair, not the exact amount to the penny! She also said she didn’t know about scheduling an eye exam. I asked about adjusting some frames if I purchased and she said she didn’t have the tools. What did she know?
Once again, we walked out and will not go back.

Dr. Millsap and the entire Urban Eyecare staff are amazing. I mostly just wear contacts but like to have a pair of glasses for watching TV in bed and whatnot… but I hate picking out frames! UE always helps me find something that looks good on me, I’d actually wear them out of the house! Have been a customer here for years, even though I dont live anywhere near it… and always recommend my friends come here, too.

Great service, quick and easy! Dr. Stacie was super helpful, explained all my options and took the time to let me explore them before I picked (talking about slight differences in prescriptions here, but I can be pretty picky).
I don’t have vision insurance, and they gave me my glasses prescription no questions asked so I could get cheap glasses somewhere else. They also gave me a slight discount for having health insurance, not sure why but I’ll take it. Didn’t push any extra exam fees or anything on me, which can be really annoying. So thanks! Affordable, good service and great location. I’ll definitely be going back when I need more contacts.

Have had both eye doctors here and have had a good experience with both. I was actually disappointed that my eye doctor was on maternity leave when I went recently, because she is sooo nice, but the doctor who filled in was great! At the end of my appointment, they walked through my insurance with me and what it would cover. She helped me find frames that fit my face and gave me several options that were different prices. Really good service!
³²⁹⁄₃₆₅

I didn’t really get service here but the style isn’t for me, nor is the fit. Unfortunately my nose bridge doesn’t work with plastic frames which is about 90% of what they had displayed.

5-​star bump! Mommy, I broke my glasses. How many times have you heard that?!? Oh, probably only once, when your little brother broke his glasses jumping a dirt bike over a few of the neighbor kids when you were 10.
After I broke my glasses, I felt like a 10-​year old, walking into Urban Eyecare with my jacked up frames, asking for forgiveness. The UE employees swiped up the frames from my hand, and didn’t bat a four-​eye! The glasses were under warranty, they asked my name, and didn’t even ask for my phone number. They called me 7 days later, and I can see clearly now! Great service here, and worthy of 5 Stars.