Urban Beautique

(THE 1ST GOOD REVIEWIN THIS COLUMN IS FROM AN EMPLOYEE «LARRY L», (WHOM WAS ALSO BEHIND THE COUNTER)
The customer service of the owner/​person in charge of the establishment is unacceptably awful! I, in previous times frequent this location, primarily because the location is near my home and generally well stocked.
However, I’ve witnessed a few very bad customer service incidents. Once, while shopping I witnessed a young lady being harrassed by the owner, whom had been accused her stealing. The young lady cried while pleading her case, he searched her and found nothing. Not once did he apologize, as she stood there crying from humiliation. I didn’t shop there for a while after that, but recently the previous incident must had slipped my mind as I went to shop.
While shopping I noticed the owner continuing to watch me, with an unpleasant, suspecting look on his face. I gathered my things preparing to check out, All while an older lady next to me had already finished purchasing her things, subspected of stealing, the owner orders her to be searched, as she says;
«man I didn’t steal nothing» just as she said, he found nothing.
She leaves the store. He never apologizes or Thank her for her business.
Meanwhile, he orders me to give my ID with debit card; «Give me your ID!» Thinking he would do better, I say
«Can you have my ID?» He didn’t catch it. I pay, then I say «Are you gonna say Thank you?» He looks at me. I say it again, while adding «you say Thank you or we do a refund.» He says; «No, I’m not gonna say it! He proceeds to issue my refund.» Wow! He would rather lose money, than to tell his customer
«Thank you!»
He wanted me to know and understand, that I, or people who look like me, mean nothing to him. He wanted me to know, he would never respect me nor my contributions to his livelihood. So, in turn, I won’t! «I won’t ever patronize this establishment again, and my hopes is that others won’t either!»
PLEASE DO NOT PATRONIZE THIS MAN’S BUSINESS! DEMAND BETTER TREATMENT IN «YOUR» NEIGHBORHOOD, WHERE YOU PAY TAXES TO LIVE…

Rude and unprofessional like most of the businesses in this area. Too bad the residents around here do not expect to be respected where they spend their money. I for one will never patronize this place nor grace their doorstep with my presence ever again. The selection here sucks anyway. I took my business across the street where the people had some sense and better product selection.

Very nice and clean. Well stocked with beauty supplies. Customer service is great. Parking available. Well recommended.