University of Illinois – Mile Square Health Center

I keep trying with this place because I love their mission and believe there is such a need in the community for them. I really liked my doctor. The nurses are amazing. The lab tech didn’t leave a mark on me. The clinical staff are great.
But every time I am reminded that they are too big and bureaucratic to function.
If you want to be treated here, I wish you good luck with:
Scheduling an appointment
Being billed correctly
Getting your test results
Being seen on time
The things I’ve gone through in my two visits to this office are laughable and disappointing. I give up. I would advise trying at a different UIC practice.

I love this place. A brand new state of art leed certified building. The staff here is great. They truly care, from the check in process all the way up to seeing the doctor. My first visit was with a midwife and my second and third visit was with a doctor. All my visits were professional and very caring, I truly recommend this facility, everyone there is great. Highly Recommend!!!

I love the doctors here, I have seen several different ones, probably almost every doctor because appointments get filled so fast it’s hard to even want to get a doctor you like personally. The only issue is of course the time. This clinic caters primarily to the low-​income and seems to take way too many people than they should, often times leaving people having to wait from an hour to three hours for a less than 30 min session. If it wasn’t for the high quality doctors and the really nice nurses, I would be visiting somewhere else.

I would give a zero star review.
Scheduling appointments with them is a pain. They would always put me as self pay even though I have health insurance.
Do not follow set up schedule: as in, my appointment would be at 3 but they’ll see me like 30 mins later.
They would tell me so many different things. One told me I can’t make a schedule if my PCP isn’t someone from this clinic and refuse to make an appointment for me and my daughter then another said its okay as long as I brought my health insurance with me .
The only good thing about this place is free parking.

I am a medical professional and broke my toe. This location is very close to my house. The employees here were very professional and I was in and out in 2 hours, including X-​rays. Overall great experience. I would go again.

Visited the clinic with my daughter and was so pleased with the care she received. Our nurse chrissa was as kind and gentle as she could have possibly been. I wish this was our pediatrician. We did wait for a bit but I think that’s usually the case for walk in places. Thanks everyone for the help.

This is the worst medical group in the city of Chicago. I made an appt weeks ago and was told to go to the clinic on maxwell st. When I arrive the front desk said there isn’t an appt for me and they sent me to the wrong doctor. So they send me to mile square and of course they can’t do anything for me but try to come in as a walk in that Saturday.
I go in as a walk in in Saturday and am told NO WALK INS ON SATURDAYS. Are you kidding me!!! So a nurse tells me to wait and maybe I can be seen. I wait 3 hours and finally a nurse sees me for my issue. I made an appt for two weeks later to see an actual doctor.
The doctor makes a referral for PT. I get a call from them to set it up which I do. They also give me a number to register so I call. The lady over the phone says there isn’t a referral for me EVEN THOUGH I WAS NEXT TO THE DOCTOR WHEN HE MADE IT!
Today I canceled the appt for PT and gladly switched health care groups. You would think for being such a large medical campus they would know how to manage their clients.
Horrible service. Never going back and never recommending anyone to go to UIC to see a doctor.

We’ve had two experiences their now for exams/​shots for our children. The first time we waited more than 2.5 hrs beyond our appointment time and the 2^nd time it was about a 2 hour wait! I’m aware that sounds ridiculous and exaggerated but it really happened. Shame on us for going back after the first terrible experience.
The staff and medical personnel were friendly but competency is another issue. This organization needs someone that knows how to run a service oriented clinic so that patients receive an average level of service in an appropriate amount of time. Or they should just get rid of the appointment system and make it all first come first serve (would be better for expectations at least). Don’t know if it’s an issue with lack of medical personnel but they seemed to be abundant with staff workers.
Will not return.

The actual urgent care service was good. Dealing with the billing department is a complete joke. I received a self pay bill. On the bill there is a «contact us» section. I call the listed phone number of 312−413−8400 for billing issues regarding updating my insurance information no less than 5 times over the course of 2 months. All voicemails were ignored and I never received a phone call back. When calling the main number you will be transferred to 312−413−8394 for billing. Again no calls are answered or returned. Write a letter you say? Two of those went unanswered. I’m at my wits end trying to fix this matter.
My challenge to you my fellow Unilocalers, call 312−413−8400 or 312−413−8394 and see if the phone is answered. Just try it. Go to the facility but you better pray you don’t have to iron out a billing issue. If so expect collection letters instead of your actual insurance being billed because you can’t get a person to fix your information in the billing department.

Do not go to doctor Sherry Nordstrom. My charges were trumped up with procedures I never had. Both times I went (I tried to give her the benefit of the doubt) they were running almost 2 hours behind my scheduled appointment time (I was there 15 min before). A 15 minute appointment ended up costing over $ 700 with insurance and she didn’t even do anything. To top it off, I didnt receive a bill until over 6 months later! Horrible experience all around.

I’m really, REALLY trying to look past the fact that this is a health center dedicated to helping low-​income individuals and families receive quality health care. However, my experience today at Mile Square Health Center left me wondering if they are using their resources in the best possible way.
I went to the health center today for a physical and TB test required for my job. I was not expecting to be in and out quickly (it is, after all a walk-​in clinic), but I was also not expecting to wait 3 hours for less than 10 minutes of care. I arrived within minutes of them opening their doors for the morning and it took over an hour to be called to register my paperwork, another hour to be called up again for payment, and finally an additional hour sitting in the exam room. It seems to me that if I didn’t go up to the desk 3 separate times and instead had filled out all my forms and paid at once, it might save them some time and therefore move patients through in a more timely manner. Once I was in the exam room, the doctor moved from room to room and patient to patient instead of finishing with one patient before moving on to another. My physical exam took less than 5 minutes and then I waited in the exam room for 30 minutes for my TB test to be administered, a simple shot taking less than 30 seconds. 3 hours of my day for 8 minutes of your time? I wonder what the wait is like for people who don’t come first thing in the morning before a waiting list had formed.
I do appreciate the presence of this much needed service in an area that seems to provide its residents with little else. I am grateful to the doctors and nurses and other administrative staff who I am sure make a measly salary and spend long days caring for others. I just wish they found a better, more organized way to operate so that more people could be helped and benefit from these services.