University of Chicago Hospitals

So far so good but I am scared after reading the reviews. Maybe the staff is jaded because of some of the entitlement attitudes they deal with. Right now I will keep an open mind. I will amend my rating if they can reverse my aging process.

As if I just woke up this morning saying «I’d like to kill some time at the hospital today»…I’m 5 seconds from freaking out on these ppl. I bring my 6 year old to the hospital (ER) on a Saturday afternoon (4pm) why is it now 1:03 am and I’m still here??? There are roughly 2 other children in surrounding rooms. Get to the hospital and get into a room immediately… sat in the room 2 hours before anyone came to even say hi. That’s because I had to go in the hallway and get someone. When they did come they told me they wanted to send my child for a xray…2 MORE hours after that he was taken to xray. Xray takes 5 mins… comes back to the room… sits for 2 more hours just for a doctor to come in and tell me nothing major was found in the xray and that I would be getting sent home with medication/​discharge papers. Ok doc how long is that gonna take-​never gives me a direct answer. Here we are 2 more hours later and no discharge papers. I’m over it. Never again will I come here. I’ve been here an entire work shift! The staff isn’t even concerned. How about check in, let me know u haven’t forgotten about me. Where’s the customer service??? I want to just walk out but I feel obligated to stay to get the medication/​inhalers my child desperately needs

First, be prepared to wait three to six months to get an appointment, even if it’s a follow-​up.
Then be prepared to deal with some of the most haughty support staff you’ve ever met.
If you are so unlucky as to need a surgery or to be an inpatient, brace yourself for surgeons who won’t listen to you (quite literally, I had to go back for a second surgery within a week of being released — after being in the hospital for a week — because the surgeons wouldn’t listen to my concerns).
Lastly, if you are on a recovery floor you will be ignored. They assign a single nurse to about fourteen rooms so you might see your nurse every four hours if you are lucky. Heaven forbid you push the call button, as that may take up to an hour to get a nurse into your room.
Overall, an absolutely terrible hospital that is just as poorly run and staffed. The worst part about it all was that my appointments kept getting canceled («doctor is sick», «doctor is out of the states», etc…) which isn’t a huge problem but then they stick you at the back of the damn list. So if you make an appointment six months out and the appointment gets canceled, get ready to wait ANOTHER six months.

Don’t go to this hospital if you value your life. My husband had the Davinci robot surgery and then his incisions opened up and he had small bowel coming out. The doctors totally denied this condition and we ended up going to another hospital where he had to had to have emergency surgery to close the incision.

ZERO STARS. Been waiting here for over an hour for a morning appointment in dermatology. No one came to talk to me or tell me that they’re four whole appointments behind still. Had to go to the desk and the receptionist went to get the nurse to talk but he refused to come out and tell me what the status was. Apparently it’s going to take another 30 minutes before the doctor will see me… WOULD NOT RECOMMEND ANYONE COME HERE FOR DERMATOLOGY.

Go here if you wish to die or suffer through one of their clinical trials. My husband was recruited for a clinical trial, after being diagnosed with Chronic Lymphocytic Leukemia. The CLL was a slow growing cancer, and according to a local oncologist, needed no treatment. My husband researched doctors and institutions, finally deciding on the University of Chicago Hospital, for their cutting edge, advance treatments. He completed that trial in February 2010. Jump forward to January 2014. He is still being seen by the hematology oncology doctors. Only once a year because his blood counts were stable. January 2014 was his annual appointment with Dr. Wendy Stock. At the time, she felt he was very «symptomatic». He had a respiratory infection, or so we thought. A week later, he was diagnosed with t-​AML with MDS. The little t stands for therapy induced. In other words, he got AML for participating in the CLL study in 2010. The diagnosis was a shock. We were not given options, but were told that he would be admitted for chemotherapy and a stem cell transplant. We followed blindly. Here we are, February 2014. My darling husband has under gone nine rounds of chemotherapy, several inpatient stays, a stem cell transplant that didn’t work, and has now developed BECAUSE OF THIS TREATMENT a brain bleed, heart failure, a lung infection that isn’t responding to antibiotics, kidney failure from the antibiotics they have given him, gallbladder disease and elevated liver enzymes. He is 54 years old, a father, a husband, a friend. And he is dying because of the treatments he has received from Dr. Wendy Stock and her team of hematology oncologists.

Are you about to die? Then UChicago hospital will be great. Otherwise, it’s probably not worth the trouble. It’s not the doctors — my doctor and my kids’ pediatricians are here, and we’re very happy with them. It’s the support staff. They’re TERRIBLE. AWFUL. THE WORST. They have two modes: hostile or disinterested. You should decide which one you’re going to be happy to get. No one can tell you anything, and you can never resolve an issue without talking to three people. Nobody goes to the hospital or doctor because they want to, so the opportunity to be frustrated, humiliated, and aggravated by someone who is not even making an effort just ices the crap cake here. Also, the parking facilities are inadequate. But like I said, if you or a loved one is about to die, they can probably save you.

Customer service is awful! My dad had a very invasive cancer surgery scheduled to take 10 hours so we waited in the 7^th fl waiting area of DCOM bldg. Well 20 hours later still in surgery we have not had anyone check on us or give us face to face updates. We couldn’t get a pillow blanket or a place to lay down except a hard 2pc sofa. The surgery was major and we live an hour away so we were not leaving him. The lack of compassion and attitude is enough to send me to another hospital in the future even though we have been coming here for 5 years I am seriously disgusted!

My grandmother is staying at this hospital for a full month while receiving chemotherapy treatments. She is in what appears to be the newer wing of the building in an adult unit. The medical staff here have been excellent for her– all of the nurses, doctors, and nursing assistants are fantastic. She is «enjoying» her stay, and feels she is receiving the best treatment possible.
Also, as a visitor– I must suggest the Sky Lobby– delicious food with great variety. All friendly employees in the hospital :)

A persistent skin problem that was not solved by Northwestern doctors sent me to the UC dermatology department for a second opinion. I was thrilled to discover they had valet parking for $ 10, and the appointment was prompt and useful. But before I could complete the round of tests they needed I got my first bill. University of Chicago Hospitals charges a $ 370 «clinic visit» fee in addition to the $ 362 «medical visit» fee for seeing the doctor. $ 732 for a visit to the dermatology doctor?!! No wonder they can give valet parking for $ 10. The doctor seemed knowledgeable and there was some immediate improvement from the prescription she wrote, but who can afford $ 370 out of pocket for every doctor visit? I’ve never heard of this before — and never got this charge from Northwestern. I’ll never know if they might have helped because I can’t afford the return visits. Has anyone else encountered this type of charge?