Ugly Tub Inc

Easy to work with and great value! Saved a lot of money repainting my old tub. Liked working with a small company, they are really passionate about getting your tub to look great!

This is the second time we have hired the Ugly Tub Inc. to refinish a bathtub. We hired them to reglaze a wrought iron tub and a regular one about 10 years ago. My husband was happy with the result and cost.
Recently, we re-​hired the company to reglaze a bathtub and surround tiles as well as a small black sink from the 80s. Initially, we inquired to see if they could also reglaze stone but they said no. I even took a photo of the vanity and emailed the photo to them. They said they could not stand by their product since the process that they used would eventually peel off from natural stone. They would not do it even when I told them I would forfeit the warranty. In the end, the white under-​mount sink and black countertop looked great. A designer said black and white bathrooms were trendy this season.
I thought my husband and I would save time by having the Ugly Tub guy take off the paper and caulk around the tub or tile where needed, but this is not their speciality so I would recommend that you save your $ 65 and do it yourself. Even Patty, the person who takes the calls and makes the appointment stated that most customers prefer to save their money and do the task themselves. So I was forewarned. Our handyman had to re-​caulk the badly caulked job.
However, we were satisfied with the overall re-​glaze/​finish of the surround tile and tub, and sink. The bathroom looked brighter. The tile used to be beige and the tub was scratched. There were three issues though that came up and Rick, the owner, came to our condo to inspect and touched up some of the grouts on the tiles and repaired a bubble at the drain. He also reimbursed us for a new toilet seat that we had purchased for that bathroom. Something happened during the refinishing process and a splotch damaged a small spot on our wood top toilet seat.
Overall, we would rehire Ugly Tub Inc. again if we have another project. Thank you, Patty and Rick for your excellent customer communication and service.

Based upon my brief exposure to Ugly tub, I’m going to assume this is a small one or two person technician style operation.
Well, it started out very promising when I first made the appointment.
I left them a message that I was interested in obtaining a quote for tub refinishing and they called back promptly.
They have very pleasant office personnel that took a good 10 min of my time to explain the entire procedure, what to expect and what it would cost us.
I had taken off from work on the scheduled day and received a call around the time the technician was to arrive only to be informed they had to cancel due to an unexpected situation.
I understand unexpected things can happen in life so I’m willing to cut them some slack but it just all seemed so disjointed, disorganized and unprofessional. It just left a bad taste in my mouth.
When it seemed like I would have to be the one to be ultra-​flexible in rescheduling (when it should be the other way around given the circumstances), I simply decided to cut my losses and move on.
I’m sure they are very capable of doing good work.

I just had Ugly Tubs out here today to refinish a tub we had painted by them in 2008. There was cracking where the tile met the tub and the finish had flaked off near the drain. After reviewing all the care instructions online recently I realized we had used a drain stopper with suction cups that probably caused the damage. So, no biggie, we weren’t looking to get the refinish done for free or anything, we paid the regular price. In 2008 the technician was friendly, tidy and brought a trainee with him and everything was done well. Today, however, I wasn’t expecting the fine white film of dust that covered my entire house while the technician was stripping the tub of the old finish. I wish he would have told me this when he arrived so I could have closed some bedroom doors sooner. I guess when you are having any work done you expect a little dust I guess, but a little forewarning would have been nice. The work took around 3.5 hours and I quickly checked things out before paying the technician and he was on his way. I went back up to the bathroom after he left and was surprised to see his water bottle and cap discarded on the floor, as well as a straight razor that he must have used. I have a 3 year-​old home with me that wanted to come with me into the bathroom to see the painted tub and I’m glad I spotted the razor before she did. Not cool, Ugly Tubs. The tub is still ‘curing’ but it looks great, I’m just a little put-​off by the technician not telling me about the dust and really disappointed that he couldn’t clean up better before he left.

I have already flagged the owner’s response (not sure what that actually does) because he’s making up stories. I’m not saying he’s lying… I will give him the benefit of the doubt and say there’s a case of mistaken identity here.
We do not have a leaking hot water handle.
We did not have damage from a shower head. (No way it could reach.)
He NEVER personally inspected any damage. (He had us send pictures of the flaking.)
I never flagged him down at his car. (As I mentioned he was NEVER here.)
We followed the instructions thoroughly, in fact, we waited over 12 hours before using the tub both times.
What the owner has actually done here is prove my point.
Instead of standing behind his product like he claimed he would over the phone, he’s making up stories to deflect the blame onto me. This is the same song and dance I got on the phone which prompted my review.
They have a decent product, but the problem lies with the lack of professionalism they have shown over the phone, in my home, and now here on Unilocal.
And if you want to think I’m not fair, check out my review of Roberts Garage Door Professionals. (
) I tried to resolve and issue with them over the phone, wasn’t successful, wrote a review, Robert himself contacted me, fixed the problem, and I gladly updated my review and upped my rating.
Conversely, Rick started a smear campaign…
If you want your tub fixed cheaply, call Ugly Tub… just don’t bother calling them for service… they’ll just blame you.