UGG Australia

Service here is poor. Correction: It’s great if you like being looked at by the employees with judge-​y eyes. You get feel that they are sizing up their customers, up and down. (Repeat)
There is nothing you get here that you can’t get from Uggs online. Except the judge-​y eyes, you can’t get that online but this store dishes it out free of charge. The staff here says the right words that should be considered polite and cordial but it’s laced with a splash of fake. Love my Uggs and a huge fan of the brand but not a fan of this store.

This place is great. You can sit here for a long time and nobody will acknowledge or talk to you. Great place to take a break and sit.
Now if you want to buy some boots it may be difficult to get somebody to address you.
So for en ex cia agent this is a great place to hunker down and do some recon or background work.

I bought a pair of Ugg booties two weeks ago from Nordstrom Dallas and 6 of the tassels fell off at the airport. I was staying across the street at Park Hyatt and decided to walk over to show them the shoe. The manager saw they were brand new and agreed it was a defect with the shoe (she had the same pair and it had happened to her). I told her I bought them at Nordy’s and she said yeah you should probably take them back there bc they’ll just give you a new pair, we make you send them to our repair department and it’ll take awhile. Nice! Don’t buy from these guys, go to Nordy’s where they’ll take care of any issues and stand behind their name (Nordstrom’s name not Ugg)

Absolute horrible customer service. You would at least think you’d get greeted with hello or asked if you needed any help. I came with the intention of buying a new pair of boots and cleaner, as my older boots had finally seen their day. I think I walked around and stood there for a good 10 minutes before I finally left, and with that I wasn’t even given a goodbye as I exited. I work in retail myself, so I was baffled. Especially in a store that sells shoes and the customer is going to need an associate to pull them from the back. Not a single person helped me or talked to me. I went to Nordstrom down the street and purchased my boots, their customer service never fails, despite being in such a high volume store. Never going to bother with this location again, I’d rather wait to get them shipped online or find another retailer.

Was in the store for my first time today and the sales staff looked like they weren’t happy to be there nor were they helpful. I should have just purchased the shows online. They didn’t have that much of a selection.

They have a pretty good selection of boots here. I was afraid that they wouldn’t have what I was looking for as far as style and size. The store was kind of disheveled and unorganized. They should definitely have more staff on the weekend because the wait was kind of long. They also had a lot of boots marked down which was also surprising since they’re in hot demand

Awful customer service. I asked a woman for a size and she looked annoyed that I even asked her for help and just said «ok» and walked away. I then stood in line for 20 minutes and the line never moved, staff looked very confused at the cash register… this one couple at the cashier kept adding blankets (ugg sells blankets?) and talking about whether they should by 1 or 2, while everyone in line just waited. Someone at the register asked if we needed help, um yes I am in line I would like to purchase the giant box I am holding? Then she said she couldn’t check us out, even though she was standing by an unused cash register. Left and plan to buy online. Never going back.

I stopped by recently for some Ugg cleaners… The service is still awful… I’m not a picky person AT ALL but this place needs to get it together! I will only order only one from now on. Screw this place…

Great variety of ugg boots! Horrible service. I spent like 2 hours here… They kept taking out the wrong style, color etc, but This place was the only store that Had my daughters size in classic chestnut color. (She’s a toddler) I had no problem finding them for me but finding them for her was the problem … Anywho, after paying for $ 20 parking at the water tower place & pretty much walking out of there empty handed because the walking company didn’t have toddler ugg boots in classic style– we were in there less than 20 minutes & they referred to us here… I was just devastated. I decided to Come here & after almost purchasing the bow uggs for my daughter that I didn’t really want I double ask the cashier lady «you guys don’t carry toddler classic uggs in chestnut?» & they were like «yes we do». Well apparently your sales ladies told me you guys didn’t … Or probably they were going crazy with all the people trying to get their attention and were too lazy to go look for them in the back. However the cashier lady brought some out… I wish I can remember her name– she’s the only reason I gave this place 3 stars or else it would have been 0 if I could. I appreciate the fact that she got me the classic pair for my daughter & now her & I have matching boots:)

I love this location! Wouldn’t go anywhere else to buy my uggs! Last time I was in I had this really fun employee put a crystal skull on my boot. Loves it! Can’t wait to go in and bedazzle more boots! Employees and nice and friendly they are really fast and getting what you want and sending you on ur way… the store gets crowded and stuffy so this is great!

Overall: Great quality product, horrible service.
Selection: If they don’t have what you’re looking for in store — they will ship it to you for free.
Service: I expected so much better. I went in with my mom, looking to buy 2 pairs of boots to help be battle the DC winters. Unfortunately, it was nearly impossible to get an employee to pull a pair from the back. Once we did, it was actually impossible to hold her attention. They seem to be more interested in talking to each other than helping customers.
Other issues popped up when I needed them to order my size from another store. The employee insisted on writing my mom’s credit card number on a post-​it note so she could fill the order once it got less busy. Um. No. Credit card information is just too sensitive to put on a post it. Anyway, in an effort to leave the store, we did it anyway. The employee promised (twice) to call us in 1 hour to confirm the order was placed and the credit information was shredded. Fast forward 90 minutes — I go back to the store to make sure it was taken care of. I was told the order was placed and should have my shoes on Tuesday. (Sounds good, right?)
The next morning, I get a call from the store shipping me the shoes — needing my credit card information. Apparently the order was far from taken care of. What followed were *5* phone calls back and forth to confirm the credit information, correct the error made by the person entering it in the system, correct the spelling of my name, correct the shipping address.
In the end, I received the boots on time and they’re great — but it’s truly not worth the hassle.
I won’t be back.

Seriously? I expected a great or at least good service in original UGG store. If it wasn;t really for the cold weather, I would never buy my boots there. And never will again. Staff does not care to say the least what you need. There were about 4 – 5 customers in the store but you had to beg someone to come and help you. And even then I did not get response to all my questions and no help with size or anything.

AVOID AVOID AVOID. The staff is horrible and will stand around doing nothing while you try to find your size. When you finally realize that no one is going to even ask if you need help and tell them that you would like a certain size, they trip overthemselves in an attempt to get someone else to help you. IF you want to be treated like your money is too good for their buisness, have fun but for the rest of you that prefer service for your dollar, shop online.

This store is way to small for the amount of business they do; especially in the fall/​winter time. The owners need to think about expansion or moving to a location that can accommodate the foot traffic they get.
Also, there seemed to be a lot of workers just standing around looking bored even though the store was packed. I will say that the three sales associates my friend and I interacted with were really nice and helpful.

If you’re going to the UGG store you’re most likely a fan of UGGs (or are being dragged there by someone who is). Clearly the quality of their merchandise is good. Even if you’re not a fan of the «common» UGG boot all the teenagers are wearing, they have plenty of other styles that most people won’t even recognize as UGG.
The service here is really hit or miss. If you just want to look around without being asked 15 times this is the store for you. If you’re looking for help this is not the store for you. Once I did snag someone to grab a few boots for me to try on he was really helpful. I have to admit I had some trouble figuring out how to get one pair of boots on (I like my clothing to be confusing) and the salesman helped me without pointing out I’m an idiot. Now, if they can just acknowledge people before they ask for help it would be a huge step up (get it? Step up? Cause we’re talking about footwear? STEP? It’s funny!!)
If you want a pair of shoes, boots, gloves, etc right now; go to UGG. If you can wait a few days; go to
.
And for all you UGG haters out there (you know who you are) until you can spot which pair of my boots or shoes are UGGS; shut your pie hole.

Not impressed.
I came into the store with a friend who was planning on buying slippers. We found what she was looking for, salesperson came over asked her if she needed help, pretty normal. He says he has 1 pair left in her size. Ok cool. I suggest she buy them since we are there and they look to be having a slow day. Why not help them out.
So she agrees and we proceed to check out. Turns out that the only pair left in her size is the display shoe. He tries to tell us that they have a high turn around and that they were not on display very long. Ok.
, good to know. Looking at the display slipper it does show shop wear. He then suggests we go look at a department store nearby. As soon as she said no, he slammed shut the box and said «Ok Bye!». Seriously?
I don’t expect luxury service in this store but definitely didn’t expect a «take it or leave it» attitude.
Don’t take yourself so seriously little man, you’re selling fuzzy boots and slippers! Lol!

I’ve never liked those dumb fluffy slipper boots all the teens wear. Mostly because none of those kids lift their damn feet. Scrape, scrape, scrape. I can’t stand that sound.
Anyway, I bought a pair of Ugg shoes not too long ago and fell in love with the comfort. So, when I wanted to add a nice pair of boots to the ever-​growing shoe collection, I eventually ended up here.
Though the store didn’t have the size I needed, the salesman I worked with — Tim — was fantastic. He brought out a pair of boots that he wanted me to try on. Though they weren’t what I wanted, and he acknowledged that, they provided valuable sizing information for the pair I wanted.
He wrote down the model I was interested in and advised me to check the website to get the pair ordered. He also offered to have them shipped to the store if I’d like.
Admittedly, I bought them from Zappos to save tax (same price) but I really did appreciate Tim’s attentiveness and desire to really help me find what I wanted.

I’ve bought UGG slippers for every man in my life from here. They universally love them. I also love my black short UGGs and I don’t care who hates them. Haters gonna hate, but my feet are warm and snuggly all winter so i don’t currrrr.
I have always had fine customer service here. People eager to help me quickly, etc. They were out of a few colors in men’s slippers in the size I was looking for yesterday, but it’s before Christmas, so they’re busy. They said they were getting another shipment soon. And if my boyfriend doesn’t like the color, he can trade them in for free within 30 days.
People will love or hate UGGs, but if you love them like me, definitely stop in.

Since everyone complained abuot the customer service, I decided to come on a weekday, after lunch. There was only one other family of customers, and about 4 employees. I was briefly greeted, but then stood around for about 5 minutes before one of the employees decided DUH, maybe she should help me considerinng I might buy something?
I was looking at a pair of $ 325 tall snow boots, but despite that the website listed 5 or so colors, the store only had 3, and all in sizes smaller than 7.strange. Furthermore, they couldn’t even order me anything in store. I had to buy online myself. haha, what?
So why did I give the store 3 stars instead of 1? The employee that was assisting me did take the time to help me figure my size on that particular model by using a shorter version of the shoe as reference. Even though she knew I wouldn’t be buying there because the only way to get somehting from the store that was out of stock would be by orderinng online.

Ugg provides an unfathomably awful shopping experience. Everything about this place bothers me — the smell, the sound, the people, the prices, the clientele. By the way — I only went here because someone gave us some credit. I still have it.
The product — these are awful shoes. Not well made. Gross looking, insanely expensive. If you are a girl wearing these, I assume you are a kinda dumb and snanky. Everyone does, I think.
Service is amazingly incompetent. Untrained to a T. If you are standing there staring at one of them for a few minutes waiting for them to offer to help, don’t waste your time. Just walk up to someone and interrupt. It’s not really worth your time, because they don’t actually know anything. I asked about a particular shoe I saw on their awful website. Girl snapped in some sort of valley girl inspired affection, «we don’t carry other brands.» It’s your shoe, moron. «I’ve never heard of it.» Look it up, dummy. «We don’t have it.» When will you get it, fool. «I don’t know.» Do you know anything? «What?»
And what’s with the smell in there?
When I was talking to the girl, she answered the phone. She snapped at them «we don’t have sales.» Ever. No sales ever. I guess if you sell tasteless awful stuff you don;t have to worry about them going out of style.

What took UGG so long to make it’s way to Chicago? I would have guessed that with our frigid winters we’d be one of the first markets for UGG Australia to hit… apparently not.
I would have been ecstatic to see this store just a few years ago when I was calling every department store around the country trying to find one that still had UGGS in stock (yep, I was that girl). These days I’m not dying for UGGs, but have to admit I still break them out in the winter because they really are the warmest things ever… I don’t care how ugly they are!
Now on to the UGG store in Chicago…
This place was absolutely packed on a Saturday afternoon– I fought my way through the crowds to get a glance of the merchandise and was pleased to see there’s much more here than the typical UGG boots that I (and the rest of the world) has. And not all the boots here are quite ugly– there were some very beautiful, stylish looking ones as well and if they are anything as warm as the UGG boots I’m so buying those (just on a less crowded day).
They also carry a bunch of purses and while their bags have never quite done it for me… I’m sure there are some fans out there.
Nice timing with the opening of this store… I’m sure they’ll have no problem selling their warm shoes as we move into winter. So stop on in and make sure you say hello to January, their fabulous Store Manager!