U-Stor-It

First word are: DON’T DO IT! This review is for the U-​Stor-​It in Beverly, although all their locations seem to have the same problem. I have been renting with this company for less than a year and have experienced a 40% rate increase. The initial increase was expected. However, a few months later the company increased my rate with absolutely no notice! I was not aware of the increase until I went to pay my bill. When I inquired as to why my bill increased, Elizabeth, the manager, simply said its the «cost of doing business.» Here’s my question: What the hell are you doing that justifies two 20% rate increases over less than a years time? I was also told that they sent me notice but the notice was returned ON THE SAME DAY THAT I COMPLAINED I DIDN’T GET NOTICE. Really? What a coincidence! That’s funny because none of my other mail was returned. I’m sure they said this because the next question would be «why didn’t you contact me by email or phone since you have no problem phoning or emailing me when its time to pay my bill?» Bottom line– this place is a joke. Do yourself a favor– DO NOT RENT HERE!!! Save yourself some time and headache. I’ve experienced problems from this place from day 1. They only reason I chose them in the first place is because of its proximity to my home. But at the end of the day, the money I’ll save on unannounced rate increases and HORRIBLE customer service is better than having a unit close to my home!

Great locally owned store, close to my house. Elizabeth is always super helpful and just a pleasure to talk with.

Open from 9 – 6. I come back at 3:30 and there’s a sign on the door that say be back at 4:10. Testing my patience!!! The lady that checked me in was nice but the be back sign is not professional at all