Topshop

What’s not to love about top shop? I went during a sale so everything was a mess. I don’t like to shop when everything is cluttered… Very annoying. Overall I love the clothing and material of top shop.

I’m so happy to have this store in Chicago! I used to have to wait until I went to New York. I don’t know what people are complaining about its the same price everywhere. Even in London it sells for the same price. I always use my student id for 10% off. I still prefer Zara more, but it’s amazing to have more options. Especially British styles which are very different from Spanish. I’ve also been told that some celebrity’s offspring work here.

I’m shocked this place has lasted this long, it’s so overpriced. I understand it’s a British company, but this stuff is made in Asian sweatshops just like the rest of the high street chains. The quality is on par with Forever 21 (the lowest on the high street totem pole), but Topshop’s prices are roughly 3−4x more. For $ 400 you could buy a Topman suit here, or you could buy a superior quality skinny-​fit Theory one from an Off 5^th outlet for the same price. You be the judge.
The only positive I can think of is that the clothes are slightly more unique looking than H&M or Zara. Topshop takes more risks fashion-​wise. It’s good to have one here in Chicago, but I can’t imagine it’s raking-​in the profits. They need to lower those exorbitant prices, stat, or it fail just like All Saints did.

While on a trip to Chicago, I spotted Topshop and my whereabouts were unknown for the next hour… you know…
I love the brand, I think they carry cool pieces that can be versatile and sometimes very upscale fashionista. But this review is specifically for this store. I wish I can remember the name of the girl at the register who I had an awesome conversation with. She was just so friendly and wore this vintage hipster jacket (you rock, girl)! I had another experience in the fitting room, and that girl was friendly too.
The store itself is beautiful and huge! Also it is located in a great area. The store is clean, and the very bottom level is basically all sale… not the greatest sale but it’s okay.
Go Topshop!

CAT BAG. CAT BAG. CAT BAG. CAT BAG. CAT BAG.
Buy things for the cat bag.
I mean, no this place is totally reasonably priced for everyday wears and I didn’t just buy things on clearance to get a cat bag.
CAT BAG.

I come in here to browse whenever I’m in the area because there are a few pieces here and there that can usually end up catching my eye. But, over all, the style isn’t quite for me, even though Topman is expanding and trying to add more formal pieces to their inventory.
I think it might just be this fashion cycle but a lot of the pieces do not properly fit me at all. The pants are my waist size but my legs cannot, cannot, cannot fit into the pants at my size. For me to fit into the pant legs I have to get sizes that are not the right match for my waist. The button downs feel cheap, look cheap, and are just not flattering at all.
There are some pieces I tend to enjoy from Topman, like their selection of Tees and Tanks. They have some really fun and creative patterns and designs for the summer time beach trips. They also have a pretty decent selection of shoes as well which make it worth sometimes swinging by and checking out.
Service at this shop is terrible. The employees are completely focused on talking to each other or being on their phones rather than being proactive and helping customers out. There have been plenty of times when I’ve walked out of the changing room with items in hand and no one asking me if I liked or disliked the pieces and whether or not I’d like to have them take them away.
Like I said, fun to browse every now and then but whenever I try something on I remember why I may as well move onto my next destination.

went to your Michigan ave. store in Chicago Illinois on October 14 the at 4 pm. We had an extreamly horrific experience at the store. I purchased a pair of shoes and a pair of earnings. After I finished paying and started to leave, I noticed that the shoe size on the box, was not my size that I ordered. I then looked at the shoes and observed that they were mis-​matched. I went the associate, they told me that was the last one that they had. So I was issued a refund for the shoes. I then put my earrings that I paid for, in my husbands bag with the items he purchased. We then went to exit the store at which time the door alarm went off. The store door security ran outside after us and had us return inside. he checked our bad, and my husbands receipt. THE ASSOCIATE KEPT MY RECEPT, that had the earrings on it when she issued a return for the mis-​matched shoes. The security guard accused us of taking the items since I did not have the receipt, since your associate kept it. I had to return to the shoe dept., and have the associate look for the receipt, which she had stapled to the refund slip. I then returned to the security person with the receipt, to recover my earrings, THAT I PAID FOR, from him. he was rude, and we were extreamly embarrassed from the incident. I asked to speak to the store manager, about the incident. At first the security guard would not call her, then once he did, it took almost 5 minutes for her to arrive. the store manager did not seem to care about what had happened, she kept making excuses and acted like we made the mistake by not having our receipt. I am extreamly upset; first with the fact that I was sold mis-​matched shoes, then that The associate did not return my receipt, then being embarrassed by security, and finally by dealing with the incompetent store manager. I WILL NEVER STEP FOOT IN HERE AGAIN…

SEAN who works in TopMan gave me one of the best customer service experiences I’ve ever had. I’ve never been to TopMan before, but Sean guaranteed my repeat business. Visiting from out of state, and he made my experience in Chicago have that special touch of great customer service, friendliness, and honesty. Sean made sure I was well taken care of and had all my needs met that I would expect out of a business of this caliber. Thanks, Sean!
So you know who I was: Chet Steadman, Rookie of the Year.

I have visited Topman twice since I have lived in Chicago. Both attempts to have a good experience here were thwarted by the customer service — or lack thereof.
Each time I entered the men’s floor from the escalator, two or three associates would walk right by me and never acknowledge my existence.
At one point I literally went to an associate and sarcastically asked him how his day was going since he refused to ask me.
The clothes here are extremely slim fit (European sizing) but I knew that coming in to the store. Nevertheless, it is a pain trying to find my size in the things I want most so when I need the assistance, I would like to have an associate accessible. Never the case.
What saved this review from being a 1 star is one associate (female) who was working in the shoe department helped me. Even though I refused to make a purchase, she was still a nice refresher from the other poor associates.
If you HAVE to have Topman, go to Nordstrom.

The service here was subpar for any store, let alone an upscale retailer on the Magnificent Mile. There were far too many things that went wrong during the checkout process.
To start off, there was quite a line for check out but the store only had two people at the register, choosing to let the line grow instead of call for more assistance. This has happened several times in the past, and waiting in the tedious line can almost be expected now.
I was eventually called up to the register, only to see that the salesperson had started talking on the phone. She talked for a good two minutes to security about a customer who left their credit card, which is normally fine, but she shouldn’t have called me up and left me standing.
When she finally hung up and started scanning the items, she overcharged me for one of them. She wasn’t even in a rush– the service was pretty slow, I only had two items, so I’m pretty shocked by her lack of attention. The price tag clearly had a big red label on it marking the item as a sale item, but in her carelessness, she did not notice at all and I had to be the one to correct her.
Lastly, when I came home, I saw that she did not remove the security tag from my item. Since I came from out of town, I have no way of returning to the store to remove the tag.
While I love the clothing here, the retail experience leaves me questioning how Topshop trains its workers. When one or two things go wrong, I’m willing to overlook the mistakes, but when there are three strikes in one shopping trip, it makes for an extremely disappointing experience.

Some of the people working here are super friendly and very helpful. Most of the guys working here, however, are serious jerks. It doesn’t matter too much since it’s a chain, and therefore will always have business, but my question to anyone with an attitude here is, «did you forget you work in retail and customer service is actually listed in your job description»?

Normally I wouldn’t review a chain, but when a place has horrendous customer service, I think it’s right to let them know.
Sunday morning, 10:45am, store opens at 10am. Why are your employees so unhappy? Why do they pass customers like me without a smile, word, or eye contact? Why do they stand at the empty registers chatting and ignoring customers and looking miserable?
Bad (non-​existent) service. I shouldn’t be in your store for 15 minutes without so much as a greeting.

Recommend the Personal Shopping experience to anyone. If possible, request the VIP room. I would suggest making a reservation to secure your spot. But if you forget, there’s no harm in asking anyways. Personal Shopping is completely complimentary and the associates aren’t commissioned so they can give you their opinion honestly.

I know other Unilocalers may disagree, but I’m quite digging this place.
Tonight was the first time that I visited the entire store, from the basement to the second floor. I liked the uniqueness of their products.
Although I didn’t purchase anything, at this time, I found some potential purchases for the future visits.
For someone who has an edger style like myself, I could even find something from the men’s department. Some styles did start from XXS, and I could possibly fit in those.
I had to take one (1) star off on the price point. Items tend to be more expensive than Forever 21 and H&M, but I like what I’ve seen today with their selections. I’m pretty hopeful that I will consider making a purchase at Top Shop when I want something different from what I’ve already owned.

It’s a really neat store that reminded me of a slightly trendier H&M. There was this gorgeous emerald green necklace (link for reference:
) but I could not get the clasps to open without risking breaking a nail every time. Plus the paint chipped off every time my nail scratched it trying to get it open/​closed. I was so disillusioned after that.
Still, the shop is very cute and I know I would frequent it if it had a location here on the West Coast (kinda glad it doesn’t though). I really wanted to fall head over heels in love with the place, but I just couldn’t.

Nice size store with a lot of different styles. It almost reminds me of a fusion of Express, Forever 21, and H&M. Some of the prices seemed overpriced for things like a Hyper color t-​shirt. It has two levels and seems like the locals enjoy this place because the store was packed. However, I did like the cool and colorful suits that they had and I almost bought one, but decided that I really didn’t need it. Sometimes I do regret not getting one of those suits though.

I’m open to different styles, but top shop’s clothing is too far out there, or at least this season anyway. The sale items are obnoxious while most of the regular prices items are very plain and overpriced.
I’d like to believe it’s just a miss for this season since I also went a while back and it wasn’t nearly this bad.

You guys, it’s not that cool. Express meets Forever 21. We like it because it’s British, because it’s Kate Moss. Because Michigan Ave.
The location can’t be beat, of course. And everyone who helped us was absolutely great, so no complaints there. They had some good sale items, and some pieces that I’m sure I’d be happy to own.
But for the most part, I felt it was extremely overpriced for what it was. Again, it’s cheap fabrics, trendy trends, quick cuts. If you’re 20% underweight, it all looks great. If you’re exactly normal in height and weight, you’ll feel fat. If you skew a little on the large side of the scale, well, you’ll be searching for the nearest Lane Bryant, though really all you need is an honest-​to-​goodness American size 8.
I think, the real truth is, I’m 8 – 10 years too old to be shopping here. That’s really my only problem.
If you’re looking for trenderrific goodies that will self-​destruct in 11 months, this is your jam. If you’re looking for the proper shape, drape and cut in a piece that you’ll have for a good long time, there are about 117 other shops on Michigan Ave I’d be happy to recommend.

I usually think it’s dumb to write reviews for retail stores (and especially retail stores!) but the service here was especially awful when I went on Saturday.
Topshop was having BOGO on the sale, so we were really excited to look through it, but the entire sale section was just one hot mess — clothes everywhere on the ground and lying across the racks rather than hanging on them, clothes not sorted by size or any other method that I could see. The whole thing was just super haphazard, but we did manage to find some jewelry that we really liked.
The problem came when we checked out. The man who rung up my friend’s purchases was (apparently) complaining the whole time about how tired he was and how out of it he felt that day, and we felt pretty bad for him — the store was packed, and he looked really unhappy to be working. But when we tried to leave the store, the alarm beeped. We were sent back to the registers even though we clearly had receipts, and he just had a horrible attitude when we asked him to scan the sticker again or remove it. He did it, but when we went back out the door, the alarm rang again. Fortunately, the lady at security didn’t make us go back, but seriously — if you can’t do your job, can you at least not make it seem like we’re putting you out when we ask you, politely, if you could try to fix your mistake?

I don’t know what it is about this place, but I dig it. British retailer which specialises in fashion clothing, shoes, make-​up and accessories. It has around 440 shops across 37 countries. The only two I have been to is Chicago and Soho NYC and one just recently opened in LA (damn I missed the opening and party). Rumors had it that Northpark Nordstrom here in Dallas was getting a Top Shop section but I have yet to see it. (I have seen topshop brands on Nordstroms online site)
It’s a bit pricey but I’m totally brainwashed especially when Nicole Richie rocks gray-​blue hair and long white TopShop dress at Met Gala. Im not gonna lie I hit the clearance rack. Walking through O“hara airport with my shopping bag got me talking to traveling Models, people ewwwing and ahhhing my cosmic paper bag with Topshop Logo and when I brought the bag home My Girls thought it was Christmas… Seriously they ran to the bag not me :(
London Ballin