Top Notch Limo

Stop. Just Stop.
You’ve obviously research this company enough to decided to check out their Unilocal ratings. Well here it is: DO NOT USE THIS COMPANY.
They did not show up for my wedding. That’s right, my wedding. That mean’s my bridal party of 18 people had to fend for themselves last minute in trying to figure out how to
1. get to the church 2. get from church to picture location 3. get from picture location to the reception hall.
It was terrible. As soon as I made my deposit i knew i made a mistake because they stopped picking up their phones and responding to their emails. I called the day before the wedding and «James» finally picked up an assured be that the driver would be there and on time. 10 to 15 calls later on the day of the wedding and no Limo.
Luckily, I used my discover card to make the reservation and they got me my money back no problem.
So again, to reiterate: DO NOT USE THIS COMPANY. They will not show up.
Save yourself.

Are there negative stars to rate this company? If so, they are negative —10. DO NOT use this company for any event! I went through «James» at xtc and it was a nightmare. I booked this company for my June wedding in December. Everything was fine and dandy until the DAY of my wedding. They replied to emails, phone calls, everything until the most important day. I scheduled a party bus to pick up me and the bridal party to take to the ceremony, and then the reception. The pictures they have on the website look really good so decided to choose the bus rather than the hummer. Don’t worry, I definitely asked multiple times if I was getting one of the buses listed on the website in the pictures– I was reassured that this was exactly what I was getting. The big day rolled around and the bus came to pick me and my girls up. It was large, nice, air conditioned, it was great. We got dropped off in front of the church. I specifically asked the driver if he was just going to stay in front of the church and wait for us to finish. He said yes. So then my girls were okay with leaving their purses and belongings on the seats. After the ceremony I walk out and see our bus waiting for us. Only this was an old (1991), smaller version of what we had earlier in the day. This was EMBARRASSING. There are many things wrong with this situation–
1. This bus didn’t hold my whole bridal party so some people had to drive– which most were out of state who didn’t know the area.
2. The bus didn’t have AIR CONDITIONING. This was a JUNE wedding. With people who were wearing long dresses and heavy tuxedos. There goes the hundreds of dollars in professional make-​up.
3. The bus driver was different and had NO IDEA where he was going. A few days before I sent «James» a list of who, what, when, where to pick up/​drop off for the day. (Which had two important locations). My groom had to look up on google how to get to the reception and pay attention to his direction rather than enjoy the newly married moments.
4. The bus driver had «no idea» who «James» was and said he didn’t know what happened to the original bus from earlier. He also had «no idea» who the other driver was or anything that had to do with the situation.
5. My parents were driving their vehicle behind the bus with the bridal party in it. And witnessed us going through and running a completely RED light. I’m talking about a busy intersection at rush hour. There were two small kids on this bus!!! How horrible would that have been?!
6. The bus driver missed the turn for about 15 mins until he realized he missed it. Making that 30 mins of wasted time on the hot crowded, NO MUSIC (forgot to mention that), bus. This dipped into our pictures! And I missed a lot that I wanted because I only had the photographer for a limited time.
7. Once the bus driver had to turn around, I went up to the front to ask him what was going on, he told me to sit down or he’s going to DROP ME OFF ON THE SIDE OF THE STREET– miles from the reception. Who has the gall to tell a bride that on her wedding day!!! How rude.
Im sure there is more that I can add to this that I will remember later, but hopefully you get the point and NOT USE THIS COMPANY for anything!
They also list themselves under XTC Chicago Party Bus. Don’t fall into their trap!

This is the WORST limo/​bus company I have ever worked with. First off they were 35 minutes late for pick up, ruining our planned reservations. Then as its been said in past reviews I paid them up front for round trip service. They never returned to pick us up. They left 26 females stranded with no way to return to our ending location (over a $ 100 cab ride away).
When I called the driver, he never answered but some guy called me back and told me that I needed to stop calling him as it was not safe for him to be driving with that distraction. I asked him what the plan was for getting us back and he told there was no plan. They had no one that was able to come and get us. Mind you, the driver confirmed our pick up time at the time we finally arrived to our first location, an hour later than we were supposed to. We left our belongings on the bus because we were told that they were coming back so they have now STOLEN our belongings. We have called over 300 times, no answer, no response to voicemails, NOTHING!!!
They are the worst company ever and wish I would have known beforehand! They will never get my business nor anyone else that I knows! They do not deserve to serve anyone! Their service is TERRIBLE!!!

To start I am very organized when it comes to planning social events with my friends. I typically have an itinerary and confirm reservations weeks in advance to ensure the night will go smoothly. This particular event was very important to me, planning my only sister’s bachelorette party. As the maid of honor, I wanted everything to be perfect. I tried calling Top Notch Limo on and off for about 3 weeks. Called the number on their website left them a message. Wrote down the number of the voicemail I was forwarded to, called that number and left a message. Called a company named Top Notch Party Buses that had the same business address and left another message. I never received a callback. Then I responded to the invoice email I received, no one ever responded to that. I sent two messages via the Top Notch Limo website, still no response. I even considered sending in a fake quote to get someone to at least respond to me. At this point I thought this company was a fraud, and considered making other arrangements. Finally I sent an angry message via their website and the manager called me back. I explained I wanted to confirm the reservation and had a few questions for him. His excuse was plain ridiculous, «we have been busy with prom». I asked for my pick up time to be adjusted to 10:30, he quickly agreed that would be fine. I asked if I needed a new invoice with the time changed– he stated that he would just let the driver know to come at 10:30 rather than 11.
Going into the night, I felt that everything was going to go smoothly and my worries were gone. The night was perfect until the point where the party bus was nowhere to be found at 10:30. I waited until 10:45 to call the company. OF COURSE it went straight to voicemail. The bus driver finally called me at 10:55 stating he was just around the corner. I felt a sense of relief when we got on the bus, although he was late at least we still had transportation. Within the first two minutes of getting on the bus, he asked for his money. Mind you I already paid for the 3 hour service weeks prior. He said I owed him an additional $ 150 without explaining anything. I emotionally lost it. HE RUDELY explained that the bus would not move without his money. I told him I wanted to speak to the manager of the company he works for. I explained the scenario to the manager, and he stated the driver should have been there at 10:30. The driver took back the phone and hung up on the manager. I explained to him that tips are given after a service is completed not before. I MEAN THE GUY COULD HAVE TAKEN THE MONEY AND LEFT US SOMEWHERE. He got flustered and told us to get off of the bus. He said that we needed to check ourselves for how we were talking to him. To save the night and prevent this buzz kill from ruining my sister’s bachelorette party, I gave him his required $ 150 tip and apologized. The bus was fun with cool lights, music hook up, dancing pole, and fog machine, but not worth the terrible customer service and headache.
After telling my story to various workers at the hotel we stayed at, one of them being a former driver in the industry for several years, I am convinced that this should not have happened. I shouldn’t have to stalk the company I just forked over $ 525 for a service nor should I have to tolerate such rude behavior from a driver demanding his tip prior to receiving the service without even mentioning the reason behind it. If you are planning a fun night for any occasion, I would HIGHLY recommend using a different Limo/​Party Bus Service. To the company I would recommend hiring a customer service rep, improve communication with your drivers, and teach everyone some manners.