Tiffani Kim Institute

Beware of the bait and switch! I scheduled 2 services, one of which was Botox, per a special offer I received from Tiffani Kim Institute via email. When I attempted to check out following the services, I was told I owed $ 300 for the Botox injection, instead of the $ 50, which was advertised! The clerk said their technician injected 20 units of Botox instead of the 4 which came with the special and that I should have known she used too much! I told her I had no idea how many units were injected and that it was the responsibility of the employees there to know what service they were to provide. The clerk gave me all sorts of loud and disgusted attitude, but finally only charged me the $ 50. She slammed the invoice down on the counter & threw the pen at me! The only redeeming thing for me is that all of the customers sitting in the waiting area observed & heard this ridiculous exchange. i’ve been to this spa many times but will never return. No one else should spend money there, either.

I rarely write reviews — no time. They called me first thing day of service to see if I can come in 45 minutes early due to some issues — I oblige –then they make me wait for an hour due to another mix up when I get there. Manager on site never speaks to me directly but tells guy at the counter to give me $ 20 when I complain — When I say that’s not enough (hour of my time is much more then $ 20) the manager leaves before I am done with the service and tells counter guy to tell me he can’t offer me anything more than $ 20 and I can’t use it for anything that day — I’d have to come back to use it another day. From what I’ve heard this manager is not customer focused and should not be dealing with people. I must whole heartedly agree. While the service was great, once they got me in, the whole exchange with the manager through the counter person left a very bad taste in my mouth. I don’t have time to indulge in this kind of thing very often and to have someone be a jerk after I’ve been mistreated is gross. Can’t imagine doing business with them again on any level. I’ll be sharing this on FB as well.

I’ve had a different esthetician each time I’ve gone, and after learning no one saved my appointment nor my email (for confirmations), I won’t be going back. I haven’t had long-​lasting results with the hair removal and now have no reason to keep giving them a try. I never met their doctors, so I’m not sure how I got signed off on in the first place.

I got this treatment as a gift. It came with a wonderful massage and a facial. It was the BEST thing ever! Once you walk in you’re greeted by a pleasant and nice person who welcomes to the institute and shares some information about the place and what you’ll experience. I walked into the changing room, put on my robe then went to the waiting room which was decorated so beautiful and was very serene and relaxing. I waited for 10 minutes before being greeted by the masseuse. She led me into a room asked about my problem areas, explained the procedure and the one hour massage. It was so relaxing! I then was led into another room for the one hour facial. That was absolutely the best facial ever and my face was so relaxed and refreshing. I can’t remember the name of both ladies. They both did a tremendous job and it was definitely worth the time and money! I recommend this place for all your massage needs. Hope to get another soon!

I was given a facial as a birthday gift only to find out my $ 90 balance was reduced to $ 40. They charged me a fee of $ 50 that I was not aware of because I had to reschedule. Obviously this was a gift purchased over the phone and clearly I being the recipient would not know of such fees. It was awful to know that my $ 90 gift was reduced to basically nothing. It feels awful to know this happened to me! When I called back the customer service was terrible and they could not help me at all! I’m still waiting fir a resolution. I would not recommend this place to anyone.

This place should be shut DOWN ! They can’t keep a decent Dr., never return your
call, never answer their phone before noon. The front desk help is so incompetent.
I made an appt. 2 weeks ago for HRC, took a half day off work showed up and they
proceeded to tell me that they forgot to order the RX and the Dr. wasn’t even going
to be in today ! They raised the price from $ 300 to $ 450, Really ??? This is scary for a so called «medical spa».
Gone girl gone !

Very efficient and cost efficient. The spa is bigger than it looks with lots of treatment rooms. The locker room isn’t as large as it could be. Had a facial and a massage and both were delightful. Did the $ 50 – 50 program with a fifty minute massage for $ 50 and a fifty minute facial for $ 50. The therapists were very professional and friendly

Had a two hour massage with Natalia a few months back, and a facial, but I cannot remember with whom. Both were good. I followed Natalia over from the Palmer House and she is as good as ever. The space here is cute, it seemed a bit dated and cluttered — and definitely has the most services i have ever seen on one menu.
Ill be back for Natalia for sure.

Horrible customer service. They charged me $ 50 for no-​show (!!!), despite I cancelled my appointment, as I got pregnant. I will never use their services again, as they just try to make money on everything.

There are many reviews about incompetent scheduling and dismissiveness toward customer complaints. Here is another.
My wife booked a massage on
. When she arrived for the appointment, staff told her that there was a mistake; Webopenings should not have booked any appointments made after 5 a.m. that day. Staff confirmed that the appointment was made at 10 a.m. My wife had struggled through air show traffic in a cab, and she had to turn about and struggle back home, sans massage. No offer to do any thing to «make it right.»
Not a relaxing spa experience. Tiffani and Webopenings engaged in a conspiracy of dunce-​bags to fail customer service 101.

I love this place and I definitely recommend it! I had six laser hair removal treatments and one glycolic peel with Tanya and I am very happy with the results. Tanya is very professional and I would recommend her for laser services and peels. This was the first time I had a glycolic peel and honestly I was scared that it might hurt or have side effects. Nothing like this! Tanya did awesome job! I didn‘t have any pain, burning or other problems during and after the treatment. You should try TKI :)

I have decided to write my review of this place after being extremely patient and understanding in my opinion. …
I have been coming to Tiffani Kim for almost 2 months and I have mixed feelings.
Let me start with the positives. .
They offer a lot of health and beauty services in a very nice inviting atmosphere. I have been using their services for weight loss and laser. The technicians, are nice and seem to know what they are doing. The front desk staff has always been friendly and welcoming.
Services. .so far I am happy with the laser treatment process, it’s not complete and I am also happy with my weight loss program. .also not complete.
The 3 stars are for scheduling and organization.
For the amount of money I am spending, I expect more– honestly. I have had to reschedule appointments three times due to malfunctioning machines and supplies running out. Rescheduling would not be a big deal, if I had known prior to adjusting my schedules to show up for appointments on time. It is extremely frustrating to show up for planned services and then be told –said services can not be completed. They also seem to over book quite a bit. I spend a lot of time in their very comfortable waiting room chairs.
I hope I can update this review to more stars, I want to because I enjoy all that they have to offer, but right now I am frustrated with this salon.

I was client there for almost 5 years and finally decided enough is enough. Convenience in location and wide range of services is great however, if I do not feel appreciated then happy to take my money elsewhere.
When I first started going there I had great experiences then they started turning over staff every few months. I don’t want to have to trust a new person every 3 months– doesn’t sit well with me. They are quick to charge you $ 50 for canceling within 24hrs AND/​OR if you are stuck if Friday night traffic and running 20 min late, yet they will call you hours prior to your appointment and cancel on you.
Steve– ‘the director’ will tell you he doesn’t care about your history as he knows by looking at you what he should do to your face! A little egotistical but I gave him a try. Needless to say that he didn’t impress me and I saw no difference between my before and after selfies.
I can go on about how awful this place is but I prefer to stop taking up footprint here. Save yourself and DO NOT VISIT TKI.

I have always been completely satisfied and happy with all my services at Tiffany Kim. I’ve gotten great laser hair removal services with Tanya and had great massages and facials there as well. I always go back to TK because they are consistently great with everything!

I cannot address any of the hair removal or massage services performed here, so I don’t know about all the 1-​star/​2-​star reviews which seem related to that area of TKI.
I went to TKI for a regular medical checkup, since they accept PPO insurance. They had appointments available, the medical staff are extremely professional, and Dr Steve took very good care of me (in my opinion). I haven’t had a medical emergency, so I’ll hold off on the 5^th star until later, but I will certainly return here again for medical appointments in the future.
It’s a really pretty space, quiet inside, and doesn’t give the hustle/​bustle of most doctor’s offices. They also had flu shots on hand and my appointment was quick. Will return soon.

I used to rave about Tiffani Kim Institute! I used to have nothing but great experiences with them especially with their laser technician who is currently on maternity leave unil July. I recently called to book my usual touch up for laser hair removal and they informed me that they had new strict pricing and that I would now be paying 3 times what I used to pay! The manager didn’t seem to understand that this is not a normal occurrence in any business nor would she offer a long term client discount. Not sure if they are under new management or what but they are definitely losing me as a customer due to the poor customer service.

I had a groupon for botox the consultant was so nice and so friendly, she was really informative and helpful. I can’t think of her name but she is a great consultant for botox. I have another appointment scheduled for tomorrow at the full botox price and I am willing to pay it because it worked and the service was great. I agree with some of the reviews about the front desk, they aren’t overly friendly but I haven’t had anyone be extremely rude.

Used a Gilt coupon for a 3 service package. Great deep tissue massage, sea salt exfoliant whole body treatment, and pedicure. Unfortunately, we ran over 30 min. late coming in from out of town, so our mani-​pedi was reduced to just a pedi. My massage was supposed to be increased by 20 min. to account for the loss of the manicure (it wasn’t) and my other friends were supposed to get a lip treatment to account for their lost mani (they said it was not noticeable and seemed bogus). However, since the fault was our own, I can’t complain too much. The front staff wasn’t rude as I’ve read in many other Unilocal reviews, but rather indifferent.
My no chip pedi lasted over two months, it was awesome. The massage therapist I had did an excellent job and knew her stuff. The sauna/​locker room area was just okay, smaller than I expected.

May not recommend to anyone…
Incompetent laser therapist who knew little about skin and how to treat it. She used a wrong laser on me on my initial visit which was not suitable for my skin type — hence no results. And for some reason I broke out severely after the treatment.
Front desk staff can be rude at times, they don’t always greet you, and aren’t friendly.
I pre-​purchased a 3 package facial laser deal. After my 3^rd treatment the front desk staff called me at home a few hours later and accused me of walking out of the clinic and not paying!
It took me a good 20 minutes on the phone going over my records and dates I attended trying to explain to the girl who called me that I had pre-​purchased the facials. After she finally realized she had mistaken she abruptly hung up the phone on me without apologizing — NICE!

Yup, I think Unilocal has hit this place right on the head. Its really a 3.5 but I got it on a deal.
I actually expected more of a spa like experience, but overall it was A-​OK. There is a changing area where there are lockers and robes. There is a lounge to wait for your service.
I had a gilt city or something so it was totally reasonable. I called the day of and was able to get in for a facial.
I thought that the staff was nice, facial was good (not great). Was it worth the price that I paid for the voucher… absolutely. Would I pay full price for this place… absolutely not.
It definitely gets the job done. I think for my second service I might try out a massage. Overall, I would go back on a deal, but not full price and this is mainly because its super close to me.
I liked the little store. I actually looked around a little after. It seems like a great place to get a little something for someone that you dont know what to buy for.