The UPS Store

The old owners were great. The new ones don’t have good customer service skills or ‘customer is always right’ mentality at all. The old owners would use 12 inches of tape for free for your package and say thank you for using us. These new guys asked for $ 1 to tape your package and followed up by saying the post office would point you to the wall, which if they consider rude, they did tell me that too. So the mark up on a roll of tape that is $ 4 is 2,000%. Charge me a dime… Not a dollar for something you get for pennies. Nice!

Very helpful and friendly people working here.

Great customer service from this UPS store, they went above and beyond for me and I really appreciate it.

Just wanted to help fix the rating on this place, went in to find a worker helping a lady save money by switching out things, the workers were polite and worked quickly

Saw the bad reviews but my experience was very pleasant. Brought in a package with shipping label pre printed. Put package on the scale the older man with white goatee printed my receipt and I was on my way. Might be new ownership.

Not sure why the other people had such bad experiences with the owner, as I met both him and his wife and they were both more than helpful. He mentioned that it would be 160 to ship my bike and then said if we could make it just 1 – 2 inches lower that it would take 70 or more off the price. He proceeded to modify my box for me and add some padding so that it was 90 instead of 160. What great customer service!
To top it all off, they gave me a bag of Garrett’s popcorn and a home made brownie that they said they made for their customers.
I will be back again if I need to ship something!

Shipped three packages here for the first time and had a pleasant experience. The gentleman behind the counter was courteous and helpful. He was able to package my items to ship and I was very pleased with the service.
The gentleman behind the counter was a tad slow; however we was thorough. I sent three packages to three separate locations, therefore he just wanted to make sure he had all three addresses correct. In doing so, a line formed pretty quick behind me. In my opinion, I would rather him be a tad slow and thorough than fast and incompetent.
In Sum: I will return, great place!!!

i have been in this store several times and had wonderful experiance with all the employees. i suppose anyone who has nothing better to do except complaining about someones attitude is likely to have an attitude problem themselves. everyone knows the way you treat someone, they usually treat you back the same way. anyone who goes to the trouble to post someone being rude is a little crybaby asshole in my opinion ! you go in the store they weigh the package and print out a label. how can they possibly have a chance to be rude, unless your asking a million questions, in which case you should be kicked out of the store on your ass for wasting someones time! sincerly, a nice person defending nice people !

The owner is so rude. I rarely drop packages but no more to that store. He was swearing the packages that I was dropping and making fun of people there.
You may say not a big deal to drop couple package but he will piss you off.

I have no problem with ups. The owner of this franchise is… Lacking in decent interpersonal skills (read: doosh.) pick a different one.

The guy who runs this place, who I presume is the owner, takes customer service to a whole new level of low. I intend on writing my complaint directly to UPS for the owner of this store just being so incredibly rude and swearing at me.
I don’t ship UPS that often — our company primarily uses FedEx, but when a customer wants to ship their products UPS, we’ll print out some labels, slap them on their packages, and send them off to a local UPS drop off point. In this case, I was coming from the airport and had a few cartons I needed to get to a UPS drop point, so I found this place using my phone.
Bring my first package in, drop it on the counter — the door chime rings, but nobody is to be found. I go back to my car, get the remaining packages, and bring them inside. I’m in a good mood — it’s almost Thanksgiving. This curmudgeonly man comes from the back room to accept my packages, shows up at the counter — I tell him I’m dropping off these pre-​labeled packages. He puts the first one on the scale, sees that the label says 1 lb (they’re clearly more — but we’ve found it doesn’t matter what we put, since UPS always weighs the packages, and charges us or our customer for the actual weight). At this point, he loses his mind and starts swearing. «I’m not f*#$ing taking this s#$t», and launches into a tirade about how I know how much our own product weighs, etc. At first I thought he was joking, since he is about to scan these packages into the system on the scale, measuring the actual weight into the computer, but as I turn to leave, he continues to swear, s*&t this and that, and I just am stunned by all of this. I’m just not taking this s&%t, he continues, instructing me to take the packages with me, and I just not wanting to have to go back and forth from my car several times grab all the cartons in my arms, and start towards the door.
I say, still stunned but coming to, as I’m leaving, «You really shouldn’t swear at your customers. I’m going to call UPS.»
All I have to say is this — if you don’t want to be insulted or yelled at, avoid this particular UPS store. UPS would be wise to revoke its franchise.

If you can hold off and find another place to serve your shipping needs — I would. I went in here to mail a couple of letters — first the kid tried to get me to pay $ 9 per letter to ship it UPS. When I explained there were just valentines day cards (they were in red envelopes) and I didn’t need them sent overnight or tracked — he said I would have to buy a book of stamps. Before I could respond — the «owner» standing behind the kid said «you can just meter them» — I didn’t say a word before the kid put the first card through the meter — then brought it to the owner because — duh — you can’t see a red metered stamp on a red card. The owners stated — that WAS a problem and it probably wouldn’t make it but I would have to pay for it. I didn’t say anything — I just said — please sell me a book of stamps. He gave me the stamps but kept the card that was metered. When I asked about it the kid said he would send it. I said — I thought you said it might not make it. The owner then made some very rude comment and I said — listen I didn’t ask to have the card metered — you told me it wouldn’t send — you then charged me for it — and now I have to worry if it will get to its destination. He said — you shouldn’t have asked for it to get metered — I said — I never did. Anyways — luckily my cards got to their destination but I cannot believe in these days and times — you could expect such rudeness from a service organization when there are so many other choices. It wasn’t just me — I heard the owner talking on the phone and to other patrons. I’ll go out of my way not to go here again.