The UPS Store

Have used them as my business mailing address for over 20 years. Just the best. Several staff people have become close friends. They never have let me down. Always dependable.

This is my to-​go UPS store. Packages always arrive to my destination earlier than the expected date whether it’s Chicago to Michigan or Chicago to South Korea. Also, work crews know what they are doing not to mention that they are so prompt and friendly. Adding on to it, on ⁴⁄₁₇ around noon, there was a rude customer who couldn’t wait one person in front of him, myself, and started to bitch about the store and make the environment very uncomfortable. It was obvious that this guy was just taking his problems on the crew. Although, even I, another customer, got mad his treatment to Servio, they handled the situation well. I don’t know what the deal is with all these unsatisfied reviews but I must give you guys big 5 stars for the customer service.

I live at 730 S Clark and ship several packages a week and thus far has been very happy with the service until today. I believe there may have been a change in staff or management because the gentlemen who was working the store tonight needs some customer service tips. Very rude and put off that I was dropping off packages. It was 6:01(real time) and the store does close at 6:00 but that doesnt justify poor behavior. Its to bad really since the store is so close to my place but I’ll have to ship from somewhere else from now on. Do yourself a favor and avoid this store.

I love this UPS store. Every time I go the gentlemen who work there are super friendly, helpful and competent. I made the mistake of leaving a pair of mittens there and I called them and they held them for me through the weekend until I was able to come pick them up. So nice of them. Would recommend their services to anyone!

This is my go-​to UPS store. I checked Unilocal to find out their hours when I came across the other review. I felt the need to drop a 5 star review because the guys who work here are super nice and helpful.

AVOID THIS UPS STORE– I was in this morning to drop of a return. I made the mistake of asking for a Drop-​Off Package Receipt. (Something they easily provided on my last visit, just a few weeks ago). I was met with an unprepared, argumentative, «Assistant Manager». I would have thought that someone in that position would have some customer service skills. He proceeded to tell me how that wasn’t his regular store and he didn’t have the password for the iShip program. He proceeded to argue with me, saying it wasn’t a receipt anyway (says receipt on it), since I wasn’t paying them… I assured him that I had paid
for the receipt and I felt certain that they (UPS) would be paid by them. He then went on to further explain that I (the customer) was wrong, and that UPS stores were individually owned and operated… I eventually got my receipt… and now vow to do future business in the neighborhood with FedEx NOT the UPS Store.