The UPS Store

I was moving out of Chicago and had about 10 heavy boxes to get across the country. I have had some miserable experiences with the US Postal Service, so it was such a relief to arrive to this UPS Store and have the clerk immediately pull a dolly to help me get all the boxes out of the car. I knew it wasn’t going to be cheap, but the friendliness and kindness made this experience so much better. I wouldn’t even bother with the USPS in Chicago and simply ship only with UPS, this location is a great place to start. He also helped re-​tape all my boxes!

No consideration for their customers! See what it says on their website? Open til 7:30.
HOURS OF OPERATION
December 8 — December 14
Monday — Friday9:00 am — 7:30 pm
But when I dragged myself out on a miserable cold and drizzly night, walked 3 blocks down Clark St. with my packages, I found the store locked up at 7. A skinny little girl came to the door to argue with me, and said the registers were already shut down. During the busiest mailing season of the year? They do not deserve even a 1 star rating.

two stars because they did receive a lot of my mail — packages and letters — and in 2 years only one thing did not make it there — which could be usps. however, 3x i found mail from another mailbox number in my mailbox and turned it in, but what if somebody had my lost mail in a wrong box and just threw it out? but NO STARS for the owner — he owns more than one UPS store so call first to see which he owns. He followed me out of the store onto the sidewalk screaming. I had corporate on the phone and he mocked me and said I was «lying.» I was not on a customer service number, I was direct to the VP of Operations, who overheard the conversation. The owners of the store decided his «old» employee told me something «wrong» about policy and, therefore, it didn’t matter. He did not want to accommodate me for his employee’s «error.» If long time employees can give out wrong info and you believe it’s policy, what happens if new employees get it «wrong»? Is the owner going to blame his employees and not do right by the customer?

Okay, spoke to someone on my weekly visit and he was very apologetic and nice. It sounds like the issues we were having were with previous employees and anything past that was a miss communication. I will update if I have any other huge complaints, but its nice to see someone who cares about their store and the customers enough to reach out.

Amazing service! I love this store. I would ship here vs a FedEx
The customer service rep this morning — April 1 2014 (I didn’t catch his name) was so helpful, trying out different box dimensions and trying to help me find the lowest price to ship some personal stuff.

I quickly stopped in here to mail a package. I don’t think I can give this place the greatest review because I was literally inside here for less than 2 minutes. I just walked in handed the worker my package and then left. It seemed like an alright store based on appearances. The worker could have been friendlier in my opinion. He seemed like he didn’t enjoy his job and was upset that I was there making him actually work. Like I said though, I was only in here for a couple minutes, so maybe he was just having an off day. I’d come back since this place was fairly convenient.

I have never had a bad experience here, everyone has always been helpful and courteous.

They ship USPS! With a service that is a million times better. I went there to ship a photo frame with some pictures. I just bought the frame and printed out the pictures. While I was being helped, I had to insert the pictures in, which turned out to be a time consuming task. The guy helping me was polite and didn’t mind it at all. I know for sure that at the post office I used to go to in Streetervile, I would be yelled at for not being completely ready. True that my benchmark is very low, but its still refreshing to have a smooth and pleasant experience as I did in this UPS store.

I’m not a one-​star review kind of guy. I always go back for a second experience before I post a one-star…just to make sure I’m being fair and not being cray-​cray. Oh, OK. I’ll admit that I couldn’t stomach the thought of revisiting Costello’s Sandwiches & Sides. But OTHERWISE, I always pay a second visit. This UPS Store has successfully reduced itself to one-​star status.
It seems as if the employees are now going out of their way to find a reason that they can’t do something and, when they DO do something, they try to make it as outrageously difficult as possible. Truly, the Postal Service offers luxurious, pampering service compared to this UPS store location.
Today, I walked in and there was a line of six people. One person was apparently shipping rolls of carpeting and the other five of us were waiting for service. With the exception of the rug shipper, every one of the other five would-​be customers spoke with the employee, heard that the store would not/​could not/​did not do what that customer wanted, and left. Five people who wanted to spend money were turned away with lame excuses.
About four weeks ago, I had another shipment. I came in with the destination address typed out in 18-​point Times New Roman on a piece of paper and I gave it to the clerk.
Clerk. There’s a title that I don’t throw around much. But this UPS Store’s employees are clerks in every sense of the word.
If I handed you a piece of paper with my package’s destination on it, what would you do? If you said you would hand the paper back to me and tell me to read the name and address to you because it would be faster, then you could work at this UPS Store. Literally. That’s what happened. He and I spent a solid 2 minutes engaged in a conversation that went something like this while he typed the destination into the system:
ME: «Steven Trumble»
HIM: «Stefan?»
ME:“Stev…“
HIM: «S-​T-​E-​P-​H…»
ME: «V. S-​T-​E-​V…»
HIM: «Trimmell?»
ME: «Trumble. Tango. Romeo. Uniform. Mike. Bravo. Lima. Echo.»
Infuriating.
In the end, I reminded the clerk that I wanted to ensure that a signature was received upon delivery. He said that signature is automatically included. That’s pretty special info since three weeks before THAT, the OTHER clerk charged me $ 3 extra for the signature thingy.
India. Mike. Delta. Oscar. November. Echo. I’M DONE!

This place is rarely busy and the workers are always friendly. They treat you like you’ve been a long time customer whether it’s your first time in or not.
I had to ship 8 boxes across the country and it was the most painless process ever. I knew it would be pricey no matter what and I was willing to slow ship it to save some moolah. They did their absolute best to make sure that my things made it without getting damaged and got me the best deal that they could.
They also have some pretty fabulous cards available for special occasions or just because. There are some cards with pictures of Chicago in the old days that are fascinating and special.

This place need to pick up its paste… I know it is a post office, but no one is ever at the front desk, bell or no bell ringing, which makes matters worse, considering that it is located right on Clark, an almost impossible place to find parking on. I have been aggravated, every time I have had to deal with this place.

I stopped by today to ship two packages and it was a great experience. The gentlemen working the counter greeted us immediately, gave us our shipping options and was all around courteous. I’ll be back.

I just stopped in today and I have to say it was a great experience. A clean store with friendly employees. What more could you ask for?

Update (4÷8÷13): You know what, even if they didn’t lose my stuff, I was back in here a couple of months ago and the employees were straight-​up rude.
I had a package to send and the address and return address were on it already (because I am nothing if not overcautious). I handed it to the gentleman behind the counter and he asked me the name and address anyway. Fine. So I was giving him the address, spelling it out, and he went, «I got it,» like a rude ass. Not a smile the whole time, and he spelled the recipient’s name wrong even though it was on the package. To his credit, I will say that the address was right.
— — — — –
They definitely either lost or didn’t ship the two things I dropped off here. I know this because:
–One was a SASE to a teacher. I was supposed to get feedback from her, but never did.
–The other was a box of equipment I leased and was sending back to an internet provider. Said provider sent me an email asking where the stuff was, even though I dropped it off two months ago.
To be fair, I have yet to go there and ask what happened. If they pull my mail out from under the counter and say, «Oh, this? Sure we can mail it,» maybe I’ll upgrade this to two stars.

I like this place because they have friendly service and typically can do a copy job on the spot. I live close by and use this place regularly for work related projects. On one occasion they had a difficult customer in the store and they did a good job calming him down and taking care of the issue. Good service can be hard to find in places like these.

I love the UPS Store. I’ve used them forever to fax things and ship things whenever the need arises. The employees who work at this location are super friendly, and they always look for the cheapest and quickest way for you to ship something without you having to ask.
Today I went in there to ship a few packages, and one of them was a box of presents going to my dad’s. The guy helping me saw the presents for the dogs, and asked what kind they were and we made some small talk about dogs for a minute. It’s a little thing, but I like fun small talk especially when you’re doing something so mundane like shipping packages. He then assured me they would pack the packages well so nothing would move around or break, and emailed me the tracking numbers. And hey, I even got a free calendar. Score!