The Marvel Group

On December 23^rd, I spent over a thousand dollars on office furniture for my home business from
, a significant portion of which was a desk and book shelf from Marvel.
From the beginning my Staples dashboard said the order (#9 717 664 236) could be expected on January 9^th.
The office chair was delivered in no time, but on January 6^th, I had yet to receive any word on the shipping of my desk, and I called to make sure it would be delivered on the 9^th. Staples checked with Marvel and the response I got back was basically «Hey, relax, your order is due on the 15^th.»
That was not OK with me. I had to contact Staples twice, but they eventually gave me a coupon for my trouble ($ 100 credit at
) with an apology. My order wasn’t even shipped until the 8^th, and it arrived at my house on January 14^th.
It wasn’t the greatest situation, but I thought it was over. I was mistaken. When the shipment arrived, it was mostly assembled and PALLETIZED (I was expecting several boxes and lots of assembly) and I was told neither Marvel nor Staples had made provisions for a lift-​gate (my business is in my home) and I had to drop $ 170 on a lift-​gate fee to get my desk delivered to my house.
I’ve been told Staples needs to notify Marvel if there’s a liftgate needed. Marvel blames Staples, and Staples has blamed Marvel Group. And I’m out $ 170.
The worst part about this is, I chose a Marvel Desk because I strongly support union labor. I was looking for a reason to brag about Marvel, one of the last union shops in the US, but instead I got terrible service and paid considerably more than I expected.
I went through the proper channels and asked for reimbursement for the $ 70 I’m still out (if you count the $ 100 coupon for more Staples merchandise as partial reimbursement) and I was told straight out by a representative of Marvel Group that they will not be doing anything for me to remedy this situation.
This is the last time I buy ANYTHING from Marvel Group.