The Home Depot

Had a DIY project in the works, I spoke to a few knowledgeable employees, purchased the right materials and off I went. Thanks Home Depot

I don’t write many reviews, so this one is a doozy.
Since buying a new condo, I’ve been huge on home automation and needed window shades. After reading many negative reviews from other smaller retailers and surfing through the mess of documentation of WinkHub compatibility, i stopped to see Patrick at Home Depot at Kimball and Addison in Chicago (store 1980). x
The process went as such:
1) Window treatment at this location are a bit sparse, but i finally met with Patrick and he was very helpful in aiding me in the decision of what i needed (Serena roller shades)
2) Then and there, Patrick provided me with an estimate based on approximations which were not unreasonable by any means, and in-​line with what i would pay if ordering directly from Serena, doing the measurements myself.
4) Patrick scheduled a contractor to come by (Chris from Namco) to make measurements and determine exactly what i needed (inside vs. outside mount /​mount to metal vs. mount to frame, take-​downs, etc…) to send back.
(seriously, don’t do this yourself, as easy as it may seem)
5) I communicated with Patrick to get an exact quote and make the purchase.
6) I got a call from Riley (Namco) for installation scheduling.
7) 3 days later, Chris came back to install all 11 shades and was done in just a few hours.
8) 1 hour later, Ive set up all shades in my home to be automated and couldn’t be happier.
Bottom line:
Ive been a firm believer thus far, that smaller businesses can do a better job than corporate conglomerates. Im not saying that i’m changing my view, but Home Depot has definitely it on this one, and i credit that mostly to Patrick’s meticulousness and tenacity. Not only did he give me his personal contact info to facilitate the sale, but he was still willing to communicate with me after his part had been done, and only the contractors were left to deal with to make sure i was happy.
As far as the contractors:
1) Riley, from Namco was very nice (even though I missed a measurement appointment
2) Chris is a fantastic installer and also very meticulous. Everything fits perfectly.

Bought a Maytag MVWC360AW 2 years ago. Bearings went out. Machine is noted for this. Cost more to fix than machine is worth. Out $ 399 I will never buy another maytag especially from Home depot

Can you guys finally get your sh*t together? As a large highly profitable corporation it baffles the mind to see inventory mis information, poor service and long lines of impatient builders (yes, I a builder) waiting at the «Pro?» desk just trying to spend more money; revenue recognition anyone?
I commented to the clerk who was in robot mode that they need to do something with these lines. She asked if I wanted to use or apply for a Home Depot credit card. No, I’m not joking. No, hello, no did I find everything? (of course not, its Home Depot) she then proceeded to inform me that Home Depot values my feedback and that I am encouraged to go on line and provide my thoughts. I’ll provide them here, get your sh*t together and tell that check out person to talk to people like they are human beings. Want fries with that? Give me a break.

I went to buy some goods to remodel my bedroom. At first, I was lost, had no idea where to look for things. I was a bit frustrated.
After roaming around for a while, Mr. Chris Diaz offered to help, seeing how lost I was.
I cant begin to express how helpful and courteous Mr. Diaz addressed my issues and helped me solved them. Chris was very kind, and patient while I was trying to decide between the goods and their prices. I recommend this store at the location of Kimball and Addison to everyone. Good job guys!
Serik

The only thing worse than their incompetence is their customer service. Stay away!
I never experienced before such ignorance, laziness and rudeness when spending such a large amount of money.
I ordered flooring materials paid on the spot and was promised in house delivery at a selected time. None of that happened. I still have not gotten my materials. No one ever calls back. I spent 3 days on the phone with them: they do not know anything, they keep making mistakes and they are unbelievably rude.

I can’t begin to express my appreciation to the store manager Paul, Ramiro and the rest of the crew at Home Depot on Kimball and Addison. We’ve been shopping at this location for over 10 years now for our business, and they have always been extremely kind and helpful. We have honestly never has a bad experience, and that’s a rare thing to say when talking about a large store/​corp type business. You expect it from a small family owned business, but when it’s «home depot» that’s AWESOME! We will make sure to give ALL of our business to this AMAZING store because they have truly earned it.
Thank you Paul and Ramiro for being soooo great!!! You have earned our business for life!

The people here are amazing and all about the customer service. If you have any customer service issues, make sure you go so Carlos!

This is a pretty good Home Depot. The customer service is really good at this location. They were very quick to help and very friendly. Good place to visit if you want to get things done quick.

This is my go to Home Depot for mostly everything I ever need. For the past 3 years, I have lived in the area and shopped here. I have always had a pleasant experience and always enjoy the helpful employees.
Unfortunately, on today’s visit, I did not have a very pleasant shopping experience. At first, the employees working the aisles were helpful, but then and checked out. The cashier, #FTC6571, seemed like I was disturbing her and her co-​workers conversation. The co-​worker was checking someone out as well. Both cashiers weren’t looking at the customers or asked them any questions. I had a cart full of empty boxes and my cashier took my word that the boxes were empty. Home Depot is quite lucky I am an honest woman and didn’t stuff those boxes with merchandise. I couldn’t believe how disrespectful my cashier was by not engaging with the customer.
When the transaction was through, I wasn’t even asked if I had a HD card or about the survey, like you’re suppose to ask. To my surprise, she DID say thank you and then she went back to her conversation with the co-​worker.
She is quite lucky to have a job and not struggling, like myself, to find work. I would do anything to be back at Home Depot working and showing off my mad customer service skills. I’m hoping HD wises up and hires more competent and respectful cashiers who are thankful to have a job.

So I ordered TWO storm doors from Home Depot for our brand new house.
I ordered them in November, they weren’t installed until Jan 2015.
One had a dent in the door when installed and it was damaged.
The installer was nice and told me he was going to copy me on the damage report since Home Depot wouldn’t call me back. His experience…
I gave Home Depot the benefit of the doubt. I gave them a month to call me back…
Make that two months. I have an infant and busy unpacking boxes. I don’t have time necessarily to call people that are suppose to call me.
I finally had a quick moment to call to find out the status of my replacement door.
Home Depot called me back. Talked to Gina. She accused me of already talking to her about this damaged door… Um NO never spoke to you Gina about this damaged door!!! Don’t accuse your customers of doing something not once, but twice!
Very unprofessional!
I will not order another window or door from this store.
If paying 800 for two items isn’t enough to demand respect or courtesy, shame on you!
They will replace the door but it was fighting tooth and nail. Seriously!?!
Let’s see when this new door will be replaced. I give it 3 months!

Do not get key copies there! It must be some rocket science for these people or they need to complete few more of those training courses. Three sets of copies done on different occasions– still can’t get into my house. Home Depot; please, if you hire people for specific department please make sure to train them and explain how to do the job… Customer service skills that I received from the individual in the keys dept where disappointing. So please if you don’t like your job and you’re not capable of doing it, please go somewhere else and don’t waste anyone’s time!

I love this home depot! Everything is in stock and the employees are great. The cashier Rosi was the best very kind and helpful.

Horrible customer service. Asked two different associates for help, and both claimed it wasn’t their department, so they paged someone from that department to come help me. After several minutes, no one bothered to come help. Ultimately, someone who is not a Home Depot employee, but works in the store in a specific department, came to help me and was able to get me everything I needed. That’s the only reason I’m giving two stars instead of one. Will not be back to this location.

This specfic location is terrible! I walked around for at least 10 minutes trying to find an employee to help me. I finally go back by the washer and dryers and see a group of young associates just leaning on the applicances texting and chatting it up. I decide to approach them. I now wish I hadn’t! I say «excuse me» and get 3 dirty glares. No «hi may I help you» just a «what do you need?» I asked them where I could find the plumbing aisle all I got was a pointed in the wrong direction and laughed at as I walked away. Thank God for their website it has all the aisles listed. I will never go back to this location ever again. Back to Menards it is!

How exactly does a home and garden store run out of basil plants in June? Well, this one did. I come to this location for the occassional garden supply and I always dread it, The people here are nice if you actually talk to them, but not the most attentive staff even by big chain store standards. And I always feel like I wait in line for at least 10 minutes. I even tried to avoid the weekend madhouse this past visit and stopped by on a Monday afternoon and it was still bad. Not sure what’s up with them, but try to avoid this one.

Not sure how often someone writes a review while standing INSIDE the store, but here I am. At present I have been waiting for someone from lumber for 10 minutes. Associates have been paged. No one is coming. And seriously… All I needed was scrap lumber so I can install a damn a/​c unit.
Prior to the scrap lumber fiasco, I wandered around looking for a stud finder. After chasing down one employee who was too busy taking to his bros to help me find what I needed, I found another who begrudgingly walked me over to what I needed.
Now here I am in the lumber section. Staring down aisles and watching employees either walk by and not come to help or stare at their cell phones, clearly too busy checking out their latest Snapchats to do their damn job.
Finally… Javier and his kind demeanor came to my rescue. Thank God for him otherwise I would be building a 2×4 shanty and living out my days surrounded by pressure-​treated lumber before having someone actually help a customer.
Congrats, Home Depot, on losing a customer who had been loyal for years.

In a previous life, I hated going to Home Depot. I didn’t care about home improvement and generally spaced out when there.
All of that has changed. I now like going to Home Depot. I still space out, but it’s because I find the store oddly calming and serene. Must be the big open layout and high ceilings. Also, I like going because I’ve suddenly become very handy. I’m painting, and restroring and getting my home fixer-​upper on. Home Depot has everything I need and helpful people in orange vests offering to help me. I like it.

I don’t believe I’ve ever reviewed a Home Depot, but this one, like the Target down the street is my favorite of all the ones I’ve been to. The staff is always helpful and knowledgeable, they seem to always have what I need in stock, and this year in particular I got a lot of really great deals at the garden. I gave myself a budget back in May of $ 5.00 per day, and everyday, I either found something to plant here or at my other garden stores, and the yard and garden looks great now. My other purchases here tend to be paint, barbecue paraphernalia or goofy little household items. But I must say I always enjoy my visits here.

We used to go to the Home Depot on Elston, but discovered this one was about the same distance, if not closer to us. We were trying to reassemble an outdoor chair that we bought on final clearance (no returns or exchanges) when one of the screws broke off inside the peg used to hold the base part of the seat.
Hubby tried unsuccessfully to remove the screw out himself, but it was really lodged in there. We were on a mission to find something to take it out. We were able to ask someone for help, who immediately offered to take the screw out himself. When he couldn’t, he recruited another employee, who also tried to no avail. Finally, they asked a third person, who took the piece in the back and worked on it for several minutes. He was able to take it out without damaging the part. The other members helped Hubby find replacement screws to buy while we waited. Not only were all three friendly and helpful, they joked around with us while waiting for the part to be fixed.
I was able to find the store manager to let her know of the exceptional service we received that day. This store has prompt and useful assistance, clean and organized store layout, fast checkout, and easy parking. I’ll be coming back here for future projects.