TCF Bank

I think Tcf is the spawn of Satan and I’ve never had a GREAT experience with them. They’re temporarily lost a large amount of money from my account, was completely aware of the situation, and did not bother to inform me. Instead, I looked in my account and found HUNDREDS of dollars missing. They then attempted to blame it on me. Also, a large portion of their signs and tv informational screens have grammatical errors. Find an English major to do your ads for you. Every person who works for Tcf is also very slow at their jobs. I didn’t realize depositing money was such a daunting task. I’d absolutely leave Tcf but all of my direct deposits are linked to it so I’m pretty stuck.

Worst bank ever. They are rude, incompetent and smug.
I no longer have an account with them after a huge identity fraud issue in 2010.
However, I needed to call them for a 2009 check record.
I was hung up on, insulted and road blocked… the bank manager actually told me I was «giving him no information of value,» and if I wanted him to help he would charge me by the hour and begin researching it. What?
Please, spare yourself the indignity of dealing with them.

These bastards wouldn’t give me 20 dollars in quarters because I didn’t have an account and they didn’t want to run out of quarters for their customers. Seriously? If you run out of quarters you’re just a shitty bank. HTF does a bank which derives its business from another business, the federal reserve, run out of money? I never heard of this illogical story of a bank running out of money. If this was the case then HTF do they have enough for all the customers they serve? They give you an attitude too which in turn caused me to return the favor. Avoid TCF if you care about your time. Time is $$$

In all honesty, I kind of hate TCF. I hate their practices, the $ 0.30 cent charge for EVERY time I want to use my debit card, and especially their new $ 9.95/month rule as Kim C mentioned in her review.
The staff doesn’t care, they always have a really hard time hearing what I am saying (and vice versa) because their stupid teller window is so thick (do you really think you’ll get shot as a TCF banker who works in a grocery store in what is technically the Gold Coast? I think not). The lines are often long and get in the way of jewel customers. I have suggested they move the line the other direction, but they gave some BS excuse for why they can’t do that, even though the first few times when I went to the bank, the line was there.
Anyway. The reason they get a second star is because of branch manager Delwyn. I set up a savings account with him over a month ago and changed the last name on my account as I had gotten married. I saw him a few days ago and he said «I remember you. You’re recently married. How’s that going?» I’m impressed he remembered all that. Service win. Too bad he doesn’t have anything to do with the usual tellers. So a special shout out to Delwyn for caring enough to remember me.

I’d rather keep my money under my bed. The tellers look totally unprofessional. Their lines on Fridays are insane and block all shoppers at the Jewel-​Osco grocery store entrance.

worse bank ever… ! their service is awful. and can you believe that tcf stands for the custumer first… !

This is the worst bank in the world. Their 1−800-customer service CAN’T give you the phone number of a branch and WON’T transfer you. Not all of their branch phone numbers are listed in a google search, but a branch will give you another branches phone number.
Their regional managers DON’T get back to you regarding a problem. Their branch managers CAN’T solve any problems.
They charge fees that are unheard of and the amounts are out of sight.
They charge fees to use your debit card.
They are a TERRIBLE bank.
I give them one star because I have to, otherwise I would give them NO STARS.

The customer service is horrible. Every time I have been here the workers seem lazy, apathetic, slow moving, uneducated and non communicative. It is in a horrible location at the entrance to the filthy Jewel Osco. There always seems to be either a line of senile people at the bank or crazy senile people lingering in the small entrance space with their shopping carts. This place gives me anxiety and I am closing my account. Not to mention TCF on a whole is a crappy bank. Stick with Chase-​they are always much more professional and don’t attack you with overdraft charges.