Target

Target lost a customer today! I went into the Target on the South side of Chicago. What store number? I don’t know because I asked 3 employees and none of them knew! It’s on 83^rd and Cottage Grove. I came in to purchase a FitBit. I walked into the store and didn’t bother to get a cart as I was there only for that purchase. Walked to Electronics and immediately saw them. The FitBit Alta was listed under a sales price of $ 79.99 so I chose that one. At the same time, another customer came up and picked the same one. We asked a representative in the department across to page someone from electronics so the devices could be unlocked for us. After a couple of minutes a really nice representative by the name of Samantha came and unlocked the FitBits for us and we went to the register. The other lady went first. When she rang her FitBit up her total came up to $ 143.XX. We let Samantha know the sales price said $ 79.99. She went back over to the display and realized we were correct. She radioed her manager and began to correct the price. He asked what I guess would be standard questions: «How much is it?» «What is it ringing up as?» Then tells her we can only have one a piece. We each said fine because we were only purchasing one a piece. Samantha rings up the lady and she tries to swipe her credit card but it doesn’t work. They try 3 more times, Samantha logs out, logs back in and does the process all over again. (I’m saying all of this to give an idea of how much time elapses.) It still doesn’t work so she moves to another register. This one works, she corrects the price, rings the lady out and she goes on her way. Samantha starts to ring up my purchase and the manager radios her and say, «What happens to those customers with the FitBits?» Samantha says, «I rang out one, I’m ringing out the other one now.» The manager says, «She can’t have it, they switched the tags.» I request to speak to the manager and I also request for someone to look at security tapes showing me from the moment I entered the store. After about 7 minutes, I get the manager. He comes to the department with a pink sticky note, a VERY disgusting attitude and says, «Yea, who has the problem?» I said, «I do.» Before I could say anything else he says, «I’m not switching it. You got a problem, you can call that number.» I inform him the price was just matched for the lady in front of me and he says, «Yea, she shouldn’t have gotten it either!» I ask for his name as he starts to walk away and he says Emmett. I ask for an employee number and he keeps on walking. Samantha and another employee come over to apologize for his actions and that she was able to ring out the other lady and not me. They also asked if he gave me the number to corporate and when I read off the 800 number he gave me, they both looked like they wanted to say something but couldn’t! One employee, who’s name I will withhold, was kind enough to tell me Emmett’s last name is Smith and that he is the Store Manager and that if I «get a hold» (like I was given the wrong number) of corporate to tell them he is the STL.” I have NEVER felt so disrespected and to be told I would go so low as to switch a tag was a complete slap in the face! I really hope someone reviews the security tapes and questions the employees and customers who were standing back there today! All of this because TARGET employees incorrectly placed a LOCKED item and tag in the incorrect place! I will be taking my business to a company that acknowledges their mistakes instead of accuses their customers of being thieves when they mess up!

Compare the service at this store to the service at other Targets. Amazing and disappointing difference. Unbelievably loooong lines. No one ever around to answer questions. Wonderful staff but they need help. I’m never going back there. and I live around the corner

The staff is pleasant enough, there are just not enough of them. Long lines all the time.

Target is my jam! Just not this one.
The store itself is just fine; it’s the employees. If you can get their attention from laughing and joking around with each other, that is. And the cashiers can be good and rude when they want to be.
I used to get my prescriptions filled here, but there was so often that my doctor”s office claimed they sent my prescription in, but the pharmacy claimed they never got it, and it took several days and phone calls to get it straightened out. Well, I see how this pharmacy is run, and I see how my doctor’s office is run and you know what? I believe my doctor.
Target sells reusable shopping bags, and promotes their use by deducting 5 cents from your bill for each one you use, yet the cashiers here seem flummoxed by them. No joke, once the cashier went through every item I bought and had to ask me one by one how to bag it and which bag to put it in.
Still a great chain, just this one’s a little off.