Tall Ship Adventures of Chicago

On the reader booze cruise, party on

I purchased a $ 100 Groupon for a 2.5 hour sail for two as a birthday gift for my boyfriend. I contacted Tall ship Adventures to schedule the sail and to find out about whether or not I could book a fireworks tour to make it extra special. I paid additional for this.
Long story short, the sail was cancelled due to rainy/​inclement weather. I have called them several times to request a refund. I’ve been told that I could rebook the sail but have explained to them at length that the sail was booked as a birthday present for a birthday that was long since past. I have received several excuses for why I’m receiving the POOREST CUSTOMER SERVICE I HAVE EVER EXPERIENCED including they moved their office and my file was in storage, not enough staff, etc. CAPTAIN BRUCE HIMSELF has promised someone would call me back, and they never did. I contacted them several times over a period of a few months and this has never been resolved.
DO NOT book a sail trip through this company. There are several others to choose from in chicagoland and i recommend using someone else if you are looking to have a hassle-​free good time.
This has been the worst customer service experience I have ever had and I will never use them again.

Didn’t get to use my TravelZoo vouchers for a Tall Ship Adventure because Tall Ships was inexplicably closed that day – no notice on the website, no one picking up the phone, so we showed up and wasted $ 30 on nothing, and they wouldn’t give me a refund. Sounds like these guys have zero customer services skills.
Went on the architecture cruise instead and had a great time.

If you want to be jerked around please give money to these people as it is a waste of time. I purchased a groupon for two moonlight tours totaling $ 90.00. I made a reservation for my boyfriend and I on the 30^th of August for a 9pm sail. It was mid afternoon when I called them to get more details as I have not had any confirmation from. They informed me that sail time had been cancelled as there were not enough people booked. This was a one year anniversary gift I bought, and my boyfriend took off work (he works nights). I was fuming that they did not call me the day before or hmmmmmm maybe even on THAT day?! What the heck! I ended up making a reservation for a 4pm tour on the 7^th of September just to have them call and cancel again, this is after I took the day off work (I work afternoons)!
I ended up calling groupon and getting my money back. I warn all who buy from these people to make sure you have an open schedule, lots of patience, and apparently no life.
I understand sometimes things come up in life that can’t be avoided but you are running a business and I didn’t get so much as an «I’m sorry we were swamped at the office and I was just about to call you». The first tour was barely booked so you couldn’t have had many phone calls to make! TERRIBLE CUSTOMER SERVICE.