T-Mobile

Jesse was the best to buy my new fabulous phone! He was patient and gave me options for what I was looking for. It wasn’t stressful at all and when I decide to upgrade I’ll go back there again! Stop by! I highly recommend that location and Jesse’s help!
Keep up the good work Jesse!

Considering the fact that this is in a high traffic location and there are only so many staff members and workstations to go around, I won’t complain about the wait time.
My wife and I went in to upgrade our phones. We have two separate accounts. We neglected to mention this to the rep when he started handling our requests. As it turns out, he upgraded my wife and her sister (with whom she shares an account) thinking that the two lines were hers and mine. After I’d realized the mistake, we needed to spend a bit longer than anticipated in order to clear up the SNAFU. Both Jesse and Wilson were extremely helpful and patient with us as we straightened everything out. This, of course, was going on as more people came into the store, thereby creating more wait time for those in line. However, if you’re in a hurry, then plan your time better or handle your business online.

Perhaps as a result of all the negative reviews this store has received, I have been the lucky beneficiary of improved customer service! On my last two visits to the store, I was helped by a very nice young man named Juan. He was informative, helpful and courteous. The wait time was manageable for a phone store, which tends to have a higher degree of customer interaction than, say, the checkout line at Jewel.

I started service when I was in NYC two days before leaving for an overseas trip only to learn that one of the phones would not work internationally. I would not be returning to NYC as I live in Chicago and also would not be back before the 14 day trial period. I called this store and left 3 messages for the manager“Javier” to call me back… Fast forward 3 weeks and Im still waiting. Avoid this store and go to the store on N Clark! The difference is night and day.

Almost always a long wait, and now has me considering my contract with T Mobile. I asked to have my new phone shipped to the store because I was not going to be home, and I was told that they could not assume responsibility. When I talked to the insurance person on the phone, he said that he had never heard of a store refusing shipment for a customer. This store has a lot to learn about customer service, and they can learn it from someone else once I drop their service.

The custom service here stinks. They are always understaffed and the wait times are ridiculous. I wish they would have more staff at the counters. It’s frustrating when your waiting a long time and the store manager is sitting at the desk doing paperwork. Unacceptable.

DO NOT VISIT THIS STORE!!! The sales people will not give you correct full information. T-​mobile in general suck!
I have been using T-​Mobile nearly 2 years and can’t wait to get out of the plan so I can move to AT&T. T-​Mobile has very very bad reception. The customer service is simply not helpful and rude. The store salespersons will not give you correct information even after you talking to them for 2 hours. When you call T-​Mobile, the online agent is bound to give you different information than the store salespersons. When I ask why, all they can say Is the store salespersons are not educated or not well-​informed like it is my fault for their uninformed employees. DO NOT switch to T-​Mobile! The low prices they offer is just a catch and there are so many hidden fees where you have to call and get a refund. They don’t have any real reason for why the hidden fees show and you have to sit on the phone for an hour or so to express your frustration and get a refund. To recap, DO NOT switch to T-​Mobile!

I have been a tmobile user for 10 years and I’m really happy with my service for the most part. This particular day I walked in the door already frustrated with my conversation with customer service on the phone but that isn’t why I’m giving at 3.
I walked in needing a new sim card because mine was disabled. He was quick and I had it in my new phone and working in minutes. However, he clicked through all the set up questions and turned on a setting I wasn’t able to shut off without the help of a sales rep. If he had spent just a few more minutes I would have had it done right the first time and wouldn’t have needed the second trip.

T-​MOBILE: Worst service and coverage of all providers. 8 years with ATT: about 20 dropped calls. T-​Mobile in two months: at least 100 [80% of my service]. Text messages: signal strength is irrelevant. Over 50% of those fail.
Went to the store — found staff with misinformation/​lies. Help? Not even close. Call Customer Service. Called while in Store. «You need an extender.» Send me one. «Oh we’re out.» When can you get me one? «We have no way to know that. Now, is there anything else we can help you with?» Uh, maybe providing the service that I’m already paying for?“
Great example of all promise, no delivery. DO NOT sucker for hyped ads about cheap coverage. T-Mobile’s poor service has even impacted my business.

The staff was nice and knowledgeable when we finally had our turn with them. The downside they were understaffed. Very busy and we waited almost an hour and a half for service.

The terrible service… I totally recommend to be here.

So, upon entering the store today I received decent customer service. Not smiley or talkative but at the same time not disrespectful. There is a long line at this place at different times so be aware if you’re in a rush. Pretty clean and neat, most phones are out for display but NOT the iPhone 5s which I don’t get. Hence the lack of stars. Other than that, its alright. Meh.

Excellent experience at this store. Received prompt and knowledgeable service from Jesse Hernandez, and his co-​workers, who went out of their way to help me choose the right phone and most efficient plan to fit my needs. Jesse really knows the products and services he sells (can’t take that for granted in retail), and was an attentive listener who thoroughly answered my questions and seemed more interested in offering intelligent solutions than pitching a hard sell (again, can’t take that for granted in retail). Jesse got my new service up and running, explained the iCloud data transfer process, and walked me through the set-​up of my new iPhone. Mission accomplished. I left the store well-​informed and happy with my purchase.

The BEST store in town!!! Jesse Hernandez is very helpful; he is able to answer and help you in any questions the best he can. I personally recommend Jesse because he has an excellent service and dedication; he definitely KNOWS what to do! In general, the entire personal (at this T-​mobile Store only!!!) are very attentive and professional! This is my favorite store since I got my iPhone 5 here, and never going back to another location! Always a great experience !!! Very satisfied with the service…
Keep the good work Jesse!

Now that I’ve been a T-​Mobile smart phone customer for a couple years now, and while I want to say I have nothing but wonderful things to say about the staff at this location, I seem to have suffered from a product or possibly network problem, as just like what happened with my AT&T wireless service, my smart phone went stupid.
About four months ago, I began to have problems accessing and navigating the internet on my Blackberry Bold. The staff here finally replaced the phone, but it continued to have about 10% successful access to the internet. (I could never do my Unilocal stuff with any success-​heaven forbid!) So the problems began when I demanded a bill adjustment. After all, I had little or ability to use the internet with my phone. I told them it was like an expensive gym membership where they only let me use one machine. Those efforts have not been successful, and I may just abandon the number and service. It would be nice if I could just reach a reasonable compromise but I doubt it will happen.

I go to the t-​mobile store in the mall near where I live and it is fantastic. The employees always ask you if you need something and if they only have a dummy model of a phone out on display they will bring out a working phone so you can test it out. They offer discounts and help you with everything.

I walked in with a grumpy mood… expecting them to try to sell me a bunch of upgrades and services. I was expecting trouble. But the guy who helped me listened to what I wanted and showed me exactly that. I was so impressed and walked out with a big happy smile. Excellent service people !

Since this is the only «actual» T-​Mobile store in our area (not to be confused with «Authorized Dealers») we come here with any issues that we may have.
I have always found the people working here to be extremely helpful and willing to try and satisfy the customer. Some of them should be sainted for the dealing with the scamming BS customers that always seem to be there when I am.
Since we have few issues we don’t end up here much but it is nice to know they will help us out when we need them.

My company uses TMobile does not provide a physical phone to the employees but pays the contract… So I went there told them my situation and they could have up sold me or told me whatever but they were really honest– told me what to worry about when buying a used phone and told me ideas of where to go and helped me to get it work. Everyone was cheerful, helpful, and really seemed happy to be working. I went to other TMobile stores and they were like… here are your options… buy one. These people helped me and made me want to continue to use TMobile.
Kearby

Wow, going to get a new cell phone sucks. Especially when you’re just hanging out with your husband while he gets a new phone. This was a lovely experience. The whole staff was funny, and they were busy! While we were there at least ten customers came and went, and a few of them seemed like crack heads (literally.)
Jennifer helped my husband downgrade his account, and made great recommendations on a new phone. She was efficient, kind, helpful and charming.
We frequently comment on the lost art of customer service, and the three associates working the day we were there exemplified great customer service.