T-Mobile

They have music playing with profanity smh there service sucks. And there was children present while the music was playing.

I went in to do a transaction for my account after speaking with the sales representatives and manager I learned the place has been under new management since July. The sales representatives helped me do everything I needed and when I asked about a brake down of my bill they gave me the correct information. My next bill came out to exactly what they told me. I was incredibly pleased with my experience here it did not seem like the reps were trying to up sell me like other locations in the area but to situate everything to my needs.

Greedy, uniformed representatives who just want to make a buck off anyone who walks in the door. High employee turnover so don’t bother speaking to a manager or other sales rep. CALL CUSTOMER SERVICE RIGHT FROM THE STORE to verify anything the sales reps tell you. Otherwise, assume they are lying and cannot be trusted. Went to them on 3 occasions the past month+ and was lied to, insulted (with a smile) and/​or incessantly harassed until I made an upsell/​purchase-​which I did not. Like the previous reviewer said, this place is a joke! Don’t waste your time here like I did or give them your business. It is not worth the hassle, aggravation or time. Go somewhere else!

This place is a joke. save some time and aggravation and go to literally any other location. I went here with my wife to sign up for a new plan and buy a new phone. The young woman would not even listen to what we wanted, she just jumped right into a sales pitch about getting 2 phones, etc. etc. it was very off putting but I am also in sales so I let it slide and tried to continue with the transactions.
First we told her and the young man (manager?) that we wanted the $ 50 plan that included unlimited voice, text, and data… it includes 1gig of LTE data then slows down to non-​LTE. We told them this is what we want and they both balked at us like were idiots for even suggesting that someone could live with that little of LTE data. These kids are both obviously from the generation that never lived without a phone. So we fought them on the $ 80 plan that they basically insisted we get (3gig of LTE). I told them that we did our research and we understand the data plan and we want the 1gig of LTE for $ 50, simple as that. After already being pretty frustrated with this process, we figured, lets just get the phone and get out of here… so first they looked to see if they had the Samsung Galaxy S4… no dice… then we had them look for the Samsung Avant… no dice. It was becoming clear that they did not want to make the sale knowing that we would only be signing up for the 1gig plan…
That’s when it got really SHADY! The guy then told us, ‘I dont even think we offer 1gig now. I think its 512mb now.’ I asked him when did they make this change as we were just looking online the other day (it was actually that morning but I wanted to see if he would straight up lie to me)… He did and said, ‘oh, it was just recently’
SO I WALKED OVER TO THE PHONES AND GOOGLED ‘T-​MOBILE PLANS’ AND IT SHOWED ME THE 1GIG PLAN FOR $ 5O RIGHT THERE ON THE SCREEN!!!
So, after being lied to and berated straight to our faces several times. we basically said goodbye as there was no way I would support this location. It almost got us to not go with T-​Mobile at all but a couple bad eggs shouldnt ruin it for the corporation. We went home, ordered what we wanted online and got it 2 days later — easy peasy.
BTW, to the 2 terrible people at this location — We have had the phone for over a month and guess what? My wife has not gone over the 1gig of LTE. You guys are unethical liars and T-​Mobile should fire both of you yesterday. I only wish I cared enough to get your names and report you directly to not just the DM but also the BBB and anyone else that will listen… but for now, this Unilocal review will do just fine.

I would not recommend this location.
And if you go there don’t buy from Alberto the store manager, unless you like to spend on things you don’t need.
He will put in your bag stuff you don’t need he is a pushy seller!!!
I will never go to that store again.