T-Mobile

Came here on a Thursday night, looking at phones. If you’re in market for new phone during the week, id recommend going to another location. I had two issues:
1) store was very understaffed
2) the employees didn’t acknowledge me or other customers walking in. In playing with phones for 20 min, the only thing I heard was «someone will be with you soon» about 10 min in. Someone with hustle would say «sorry you’re having to wait, we are swamped at moment. May I take your number and we will call you first thing tomorrow?»
I’m mystified at the experience other Unilocalers have had: the staff tonight wasn’t it. Let me know when the employees you worked with are working, and I’ll give this store another chance!

Walked here after frustrating anti-​customer experience at 40 E Ontario store. What a difference!
I was greeted and taken care of within a few moments by the manager, Brian. I wanted one of the new Cell Spot devices.
Unfortunately, T-​Mobile neglected to mention that you must return the router they offered a couple of years back before you can have a Cell Spot. Brian kindly called the mother ship and confirmed that I had to mail it back and wait a week for processing. He also had them email an address label, gave me a UPS box, and promised to hold a Cell Spot for me to pick up next week.
Brian’s actions made it clear he wanted to keep me as a customer. In the process, he kept 3 more family members as customers too.
Tip: This store is hidden on the 6^th floor and not listed on the major signs.

This T-​Mobile store has The Best customer service of any I’ve visited. Two of their guys, Ryan and Jason, are knowledgeable, professional, friendly and personable. When I wanted to upgrade my outdated Nokia cell phone to a smart phone Jason explained all my options and wrote them down for me. I ended up getting a Samsung Galaxy 2 and I couldn’t be happier with it. When I needed to install my non-​standard email, Ryan tackled, and completed, this annoying and frustrating process. I compare this store with another T-​Mobile downtown (I think it was on State; I went there once and will never go back) where the staff was indifferent and lazy. There is one guy here who is not as nice as Ryan and Jason, and he’s arrogant. I won’t mention his name. But I still give this place 5 stars, because one dork didn’t spoil it for me. I just came back on a day I knew Jason would be there.

One of my greatest frustrations in life is going into a Tmobile and not being able to be helped due to a shortage of staff that are unable to swiftly attend to the long lines of people. Not only did I experience exact opposite at this T-​Mobile, one of their staff members, Johnny, went above and beyond for me.
I had a phone that had to be exchanged after Asurion Insurance sent me a lemon. I had expressed my frustrations to him about all of the media having to be transferred a second time. He ordered the replacement for me, and then gave me his schedule so that I could go back to see him so that he could help me with all of the media. The phone came the next day, and I went back in for help. I walked in to three people at the counter. I think that is a lot of people for one small store, but that also explains why I never had to wait long here. Anyway, Johnny was there, and swapped everything out for me. Helped me with the media transfer, put the screen protector on for me, and even help set up my work email on the phone. I admit, I am technologically challenged, so this experience was priceless for me. He was so patient with me, and so helpful.
T-​Mobile visits are typically a headache for me, so moving forward, I see no other reason to go to any other T-​Mobile store.

I took my T-​Mobile Motorola Rizr here and asked an associate if it supports stereo blue tooth, she gave me a dazed and confused look and shrugged her shoulders without saying a word. The store itself is okay and I say that there were more knowledgeable people around but its common sense to FIND OUT the answer if you don’t know about your product. In this case one bad apple spoiled the bunch. No bueno.

Ok, so I am pretty good at remembering most things, but I forgot my cell phone on this trip! Can you imagine… people trying to reach you, and the phone is in its stand at home, ringing its heart out.
We went to the TMobile store to find out what I could do. They told me they could loan me a phone… how cool is that? I knew I loved TMobile. So I am using a loaner phone that I then return to the store that loaned it to me, and virtually no cost, just the tax that Cook County puts on the transation (I had to let them charge my account as a deposit on the phone.). I get that refunded when I return the phone.
They couldn’t have been nicer too.