T-Mobile

Whenever we get problem with a family account we get it resolved pretty fast. Usman in particular is very helpful and friendly

The worst store ever. Slow as molasses. There are three folks behind the counter and ive been waiting in line for 40mins. They are still with the same customers. Horrible.

The Halsted store is close to me. They have a new manager at the store. This big guy is the pits. He does not have any of the customer service skills that David and Jamal had. They disappeared right after he got got there. They gave the kind of service that kept you coming back. I ended up getting three more lines added for my family members because of good customer service. Now I’m down to one line and looking for another carrier. He has very little knowledge of t mobile products, so when the other employees ask for help the customer ends up at a dead end. All I hear now is no, no, no, can’t do that, I don’t know how to do that, I tried it’s not working, the system is not working right today. How about a new phone? Well, I have only had my phone six weeks. The system worked fine before he got there. Why get a new phone to go with poor customer service, reception and dropped calls? Get a new manager and the old crew back!

No matter who is on duty, they always try to solve problems.
I have had problems with hardware, and I have had problems with the call center but these folks help.
TMolbile is getting ever worse with reception and this is not the in-​store people’s faults, so they have tried to compensate for TMobile corporate errors. I would love to leave TMobile. The staff here are the only reason I havent jumped to another company (it is always harder to move).
I appreciate every time I come in to this store I am like ready to explode but these folks can find a way to correct mistakes.
They need to reserve a few spots in their lot just for TMobile. Paint them bright pink.

Not only have I had to go to this location multiple times for the same problem but every time I go there I get worse and worse customer service. No one knows what they’re talking about and I still have the same problem I originally started with 3 visits ago. Just avoid this location by any means necessary and I can promise you you’ll find better service at another location.

Everyone was extremely helpful! The manager, Mary and a sales associate, Eddy, both went above and beyond for me.

Excellent service. The three men working today were all very helpful and knowledgable. Usman assisted us and not only answered every question we had with clarity, he was patient, extremely personable, AND stayed 30 minutes after close time without making us feel rushed or uncomfortable. The supervisor was also extremely friendly and witty, and as a bonus, he allowed for us to park in the employee lot so we wouldn’t have to pay for street parking! The only other employee that was present helped me find a case and probably unlocked and opened 20 cases without showing the slightest bit of annoyance. I will definitely be going to this location whenever I need to visit a Tmobile store.

When I first walked in to pay my bill, the associate was pretty indifferent. BUT when I asked to look at a new phone, he started showing more enthusiasm. He was helpful and did transfer everything I needed from my old phone so I didn’t have to do it myself. Parking lot in front is definitely a plus.

I actually went out of my way to write this terrible review, so that already says something in itself. I went to this particular T-​Mobile store last night with the intention of purchasing a phone on the spot. I waited patiently while one of the two people working assisted someone else. After about an hour I finally just walked out. Never have I been completely ignored for an entire hour. Anywhere. The guy made no attempt to even once ask if I needed anything, and at one point he pulled out his own phone and started showing something to the guy he was servicing (I’m assuming it was something like «hey bro let me show you this cool app I just uploaded while I ignore these people that have been waiting an hour). They basically lost out on someone who was ready to give them business because of their horrible customer service. Did you think I was just hanging around the store because I love looking at the expensive range of phones you have to offer? JUST AWFUL

This review is for the T Mobile phones overall. The phones that T mobile sells are not tested before they pass them on to the customer. The insurance service that T mobile sells is also a scam. Please be aware of this when they try to sell you on this. The insurance only covers the same model of the phone you bought. You will be stuck with the crappy device no matter how many times you call them. Essentially, they send you a refurbished phone that some other customer has had an issue with and you continue to have the same issues over and over. I am on phone #3 by the way.
Read the product surveys for your phone online before you buy any crappy T mobile phone. Stay away from HTC. I have an HTC sensation that I paid $ 250 for and pay an additional $ 120 per month and I cannot tell you how many issues I had with it. Dying battery, Phone charge outlet was faulty, Phone restarting 4 – 5 times per day. This is what you can expect with a T mobile phone after 90 days when the handset is not «New» anymore. Your choices at that time are either to resign yourself to the phone, buy a new one or receive T mobile’s sub standard phones from their insurance company for which you pay $ 10/​month.

I went to android training at this location. The guys were super nice and very helpful, but most important thing was very patient. There was only 3 of us so we got individalized attention. They offered starbucks coffee and pastries which was a nice touch. I reallyl like the custumber service with t-​mobile

Excellent Customer Service!
I always go to this T-​mobile location because its near my home, they are always helpful and understand what you need, specially a guy called Jamal, every time I go he fix my cellphone problems, answer all my questions, explain me about my contract etc. Congratulations to him!
If you need something about T mobile I recommend this location a lot!
Alex P.

After spending an exhausting amount of time on the phone with corporate sales that ultimately ended with them refusing to help but suggesting I visit a corporate store, I decided to stop here on my way home.
Unfortunately, even the store management couldn’t get the corporate sales people on the phone to provision a new line — corporate sales has to always be done over the phone (stupid) and we all know this, but for whatever reason, corporate sales kept referring me to a store.
Long story short, I spent over 4 hours that day trying to get a new line added to an existing account. The store manager, Jeff, couldn’t do it, neither could I, nor could the corporate sales guy.
What earns the store five very solid stars is that Jeff was very sympathetic to my frustration and worked very hard to reach an acceptable solution. Not only did he set an excellent example of good customer service, he called to follow up a day or two later. I’ve never had anyone from T-​Mobile contact me to see if my problem was resolved, even though they are J.D. Power’s «highest customer service» award winner.
At least this store does it right, even if corporate/​small biz fails spectacularly.

I came in here to upgrade my zack morris flip phone to a smart phone… so I was going to drop some cash. The guy helping me was going to check with his manager about pricing and on his way started to help some other girl who didn’t know how to use her phone. Hmmmm let’s see, help this girl learn how to play angry birds or sell a smart phone and get another 2 year contract?! Dude took way too long so I left and went elsewhere. Costco was much nicer and way more helpful than the douche bag at this place. Thanks for nothing!

The service here is REALLY good. I came here one day to change my plan and get a new phone. I spent about an hour there but it wasn’t painful at all because the guys who helped me were really nice and made it all so easy. They were also really knowledgeable about the services and phones so I had no trouble getting all the information I wanted. I had to come back the next day to finish up the change of plan and get my new phone, and I spent another hour there with the same guys. They were super busy and understaffed that time too but they were still super helpful and didn’t brush off any customer that came in the store even though they had to make them wait.
Verdict: service is superb. I’ve been to other T-​Mobile stores and they were… meh. This one stands out. This one makes me proud to say yeah I have T-​Mobile.

I just can’t say enough positive things about my experience here last weekend. I wanted to upgrade my T-​Mobile phone, as it was LONG overdue. So he boyfriends and I ducked in to this brand new shop. It is very clean, bright and modern inside. I was debating between a Samsung or a BlackBerry and thought I’d really done my research. Well, an employee named Viki came over and asked if I needed help. I asked her a few questions, she was VERY knowledgeable on each model, inside and out. I was impressed. I decided on a BlackBerry and went to the counter to purchase. Viki took care of EVERYTHING!
Did you know– if you are in AAA, you get a 12% discount off your bill each month? Viki said so, and I love it. She took care of switching over all my info, set the date and time for me, recommended a slightly larger data card, printed off info for me, and told me what my new bill would be with my BlackBerry data plan + my new discount. She also made sure i knew that I had 14 days to bring the phone back if I wanted, what the parts warranty was, etc.
If you have questions, need an upgrade, looking for accessories, want to find out more about T-​Mobile– stop in here and see Viki! She will take very good care of you. Just when I think customer service is a lost art form… thank you Viki!