Swarovski

I got the Swarovski charm bracelet for about 60 $. I bought about 5 charms for between 50 $ and 70 $ a piece and I don’t regret it. They are so beautiful. I love the bracelet. I have about 10 charms now.

I have had the most terrible customer service experience with Swarovski.
I purchased earrings Tuesday, and attempted to return them today. I was informed that a return is impossible without a sleeve with which I was never provided. It may have been misplaced by the cashier during the purchase, I do not know. What I do know is that I brought everything that came with my earrings — the earrings, an earring card, a small tag with a barcode, and a box — to the store, and was told no refunds without the original packaging. (The original packaging not being the packaging provided by the store, of course.) When I spoke with the corporate customer service line, I was told that they could look up my purchase by my credit card number, but would not do so.
Given that these are earrings, which cannot be tried on in the store, and look awkward on my ears, Swarovski is at best incompetent and at worst perpetuating a scam. I encourage potential customers to exercise caution when considering a purchase from this company.

Great staff and much larger than California’s Brea location
I hate going to the mall, especially one that’s new to me but it was mothers day weekend and I wanted to get my mother something from her now ex favorite store (Long Story, Read Rachel T’s review on the Brea location and you’ll see why.)
Anywho, I truly hate shopping. I rather online shop. But it was Mother’s day weekend and I wanted to give my mom something, it’s tradition. So at lunch I looked up the closest store and viola, this one was only a few blocks away. We pull up and man I was a bit intimidated by this mall. It felt like frakin Holiday season! But I pulled through LOL. I can’t recall if this was on the 5^th floor or 6^th floor LOL Shit this place is 7 floors! As soon as I stepped off the escalator, I saw the store right there, I didn’t even have to use the mall map, thank god!
I walk in and immediately I’m greeted by everyone in the store. Not in an annoying but in a really warm welcoming way. I was comfortable right off the bat. This store, is NICE and much larger than the one’s I’ve been to here in SoCal .I asked the male clerk, if they had a certain collection (I forgot the name hehe.) It was a matching necklace and earring set. He liked the fact, that I already knew what the heck I wanted. That’s how I shop baby! I look stuff up online, I come through and I GTFO: D The set was gorgeous and I couldn’t leave without getting my baby sister something. I picked up a nice hot pink USB. She needed a new one badly.
This was painless and probably one of the best shopping experiences I’ve ever had! If only the Brea store took a lesson from this store because Brea gave such a shitty experience to my mother and sister during their exchange and return of the items from this fabulous store, she won’t patronize any Swarovski store. So this review is bittersweet :(

This is a review for Swarovski’s «flagship» store at 540 North Michigan. Considering the location, this store is not very impressive. The interior looks dated, and cannot compare with the European stores. The store is very large; one of the largest in the United States, yet it still doesn’t have much going for it. It is so dirty. Running your fingers on the shelves, you will find dust almost everywhere. The selection is pretty large, but be prepared to take the floor sample because they don’t usually have a new item in the box to sell. The displays are so tacky.
Products, yes I know the price is pretty low, are terrible quality. The product is copper plated so I have no idea how they can justify the price. Tiffany’s is just a few blocks away, and their prices start at about $ 125.00 for a silver piece. Why pay the same amount for a copper plated piece with no resale value? It is a joke. Charming Charlie is just as tacky as Swarovski, but is so much cheaper is made with the comparable quality.
Speaking of quality, the pieces are just glued in place so I have had pieces where the crystals have fallen out, and it takes 8 weeks to send out for repair. I once waited over 6 months for a piece to come back from the repair centre. The crystals are made in Austria, and the jewelry is made in Thailand.
Customer service is pretty horrible; spotty at best. High pressure sales tactics are used. My favourite line that I ever heard, «You just want to buy that for your Mom?“whilst I was holding a $ 125.00 necklace that I intended to buy for Mother’s Day. «Don’t you love her?»
Stay away from this place.

Considering this place is on the Mile, I wasn’t incredibly impressed. Compared to landmark Swarovski stores in Europe, this place doesn’t have much going for it. Small location. Not a wide selection. Sales staff were okay-​ish.

Great team. Mark and Adriana are outstanding. Good selection of crystals of course but their customer service is tops.
Fifth floor of Water Tower near the escalators.

little stuffy
nice merchandise
always stop in to see new pieces

Mark was very helpful and a delight! Excellent customer service. Keep up the good work.

My husband took me here to pick out something for our 5^th wedding anniversary. The store is lovely with a great selection and the staff was super friendly. He helped us decide on a beautiful silver necklace which I love. Then as we were checking out the even gave us recommendations for dinner, when we asked, and found the address. A classy top notch store!

I’ve shopped here every now and then and always left feeling pretty satisfied.
well. not this time.
about two days before Valentines Day, I stopped by and purchased a necklace and a ring. The store did not have my ring size. I asked the sales assistant if the ring could be ordered and shipped to my house. She said yes. She did not really explain how long the delivery would take, so I just assumed it would take a week or two at most. PAID for both ring and the necklace and I left the store.
a month later. NOTHING.
i called the store twice to make sure my order was placed. Spoke to John the manager. He assured me that the order is confirmed and that they had the ring in stock. AGAIN, I assumed I would receive it in the mail in a week or two.
TWO weeks later the store confirmed they had my ring at the store. NOTHING.
yesterday I called. spoke w John. I told him that I was really confused why I still have not received the ring yet. HAS IT EVEN BEEN SENT??? He remembered me and put me on hold. and without any introduction, the sales assistant came on line. cheerful as ever. «I’m sorry, I forgot to take your phone number down when I took your order so we couldn’t send it to you because we are supposed to confirm with the customer to make sure it is okay» SERIOUSLY??? SERIOUSLY??? that’s the best excuse you can come up with? come on now. I called twice previously to check up on the order and make sure you had the correct address and info and now you tell me that you did not have my phone number??? you wanted to make sure its okay to send me the ring that I already paid for??? ok, so what if I waited longer, were you never going to send the ring???
anyways, i was speechless. I AM NOT GOING BACK TO THIS STORE.
If I had known it would take this long, I would have purchased on line.
I will not name the sales assistant’s name because maybe she’s new at this job and doesnt know better. regardless, she needs to learn when to be cheerful and when to tone down. When I was actually in the store the first time, she was not helpful and kept saying «what?» whenever I asked her a question.

John, (the manager) will hook you up with sparkly goodies and excellent customer service! We thoroughly enjoyed trying on many pieces and feeling like a princess!!!

This classy chic store… I just love!!! Really nice sales people who don’t badger you to buy something. I purchased a bracelet for $ 100 that could pass for real diamonds!!! really though they have quality stuff and it’s affordable.

Store Review:
Sparkling crystals. This is a great store for buying gifts for weddings, birthdays, or anniversaries. Overall these pieces are classy and look expensive but typically cheaper than buying jewellery. The caveat is that all the crystals are high quality synthetic so intrinsically there is not great value like gold or diamonds. Also the quality of the metal work is so so. I bought a bracelet for my wife that started to change colors over 1 year. Staff is friendly and attentive.
Pros– great gift store, eye catching
Cons– expensive given the lack of resale value
Hidden deals– search online for last season pieces for cheaper price

I love the look and feel of this store. So classy and well designed.
I was just browsing the store the other day, and the sales associate (can’t remember her name) was very helpful. She did not pressure me to buy anything (trust me, I already own enough Swarovski!) and recommended items to me that I would not normally look at.
I’m definitely going holiday shopping here. I’m in love with one of their designer collections!

A very well designed store. The staff told me that it is the biggest Swarovski store in North America. This stored carries all the latest styles and differnt varieties (Jewellery, Accesories, Watches and show pieces)
My mom ended up buying earrings. The staff was very helpful and cooperative.
A must visit store on Michigan Avenue even if one is not looking to shop.

This store has a nice layout. Jewelries are displayed tastefully. It’s a little bit small, but you can’t ask for more for a store on the Magnificent Mile. The staff was helpful and efficient. Free gift wrapping was a plus.
If you wanna buy some crystals, better to check’em out in the store. They may look differently from online images.
I’m not a fan because I’m a dude. That’s the whole story behind 3 stars.

I came here for a Gossip Girl event and book signing by Eric Daman of his new book You Know You Want It.
This was lots of fun. I got to shake hands with Eric (I am embarrassed to say I was little star struck). After the book signing there was a small Q&A with him and he took answers from the audience about the up-​coming spring fashion and showed girls how to accessorize. I was one of the girls that he picked to come up and talk to him. This was so much fun.
During the 2 hour event you got a gift with any purchase and while you shopped you were treated to delicious cupcakes and sweets.
I also got to keep Swarovsky pencil for filling out a survey.
Staff was very helpful. Especially Jonathan who made it easy for me to decide if I wanted something for everyday or more for going out. Love my new earrings and I have already been getting so many complements on them.
The store itself was very small and once people packed in it was hard to move around. Also I saw that some people were given the option of coat check. Unfortunately no one asked me to take my coat away and I would have preferred to have walked around without my coat.