Sure-Way Livery

On December 22^nd my 65 year old elderly aunt, who also has a disability, was robbed while driving in a Sure Way cab. The Sure Way cab driver picked my aunt up to take her to the bank. On the way from the bank the driver pulled up to a red light, the windows miraculously went down and someone reached into the car and grabbed her purse. The driver was obviously in on this robbery, and I plan to make sure that this company holds the driver responsible and make things right with my aunt (I’m sure this company has insurance and can cover this robbery by making sure my aunt get reimbursed). She has used this service for a while, she has a regular driver but he was not availability on the day this incident occurred. Elderly people in our community depend on services like Sure Way and they should not be preyed on because they are old.

MUST read before selecting this cab service…
I was a regular for a while but not anymore. Sure Way Livery drivers don’t care about professionalism or the customer
Every other time I call the drivers are always late arriving to my place, like 20 mins. However, they still expect their same rate of pay. Oh yeah, because that’s really fair.
My BIGGEST issue with Sure Way is that the drivers are swindlers. This is supposed to be a legitimate business and I was told by a manager when I filed my 1^st complaint about this issue that the drivers are REQUIRED to have change for AT LEAST a $ 20 no matter if you’re their first or last costumer of the day. However, almost every single time I have gotten picked up the drivers have not even had change for a $ 10 and often have had NO change at all forcing you to either give them more money or detour from your commute to get the change they’re supposed to already have. Numerous times I’ve paid drivers $ 15 – 20 for a $ 12 commute. It’s ridiculous!!! And then when I tell them you know you’re required to have change they say «yeah, I know» and still have their hand out expecting more money.
Also the drivers have filthy cars that are literally FALLING APART, broken seats, door handles and broken seat belts. I will never forget getting into one driver’s car and on top of him having no change we had to stop so he could get gas and fix his steering wheel. And I mean his steering wheel was definitely broken. He couldn’t make turns and we almost hit two cars and a person. What kind of people is this supposedly legitimate company employing? I hear the owner is Mr. Push (or something like that). Mr. push if you’re reading this does this sound like the way you want your business run? I urge you to correct these issues.

I only deal with sure way because they’re cheap. I’ve taken sure way several time and I’ve only had 2 good experiences. most of the time they’re rude as hell and extremely ghetto. I kid you not, me and a friend got picked up in oak park really late one night and they driver pulled up with somebody else in the car and they were drinking hennesy straight from the bottle and smoking weed. Like i said if they weren’t so cheap I wouldn’t deal with them at all. I just called today and was on hold for 30 minutes then the broad caught an attitude with me because I told her I’d been on hold for a long time smh… ridiculous

Sure-​Way SUCKS… Ghetto! Rude! Unprofessional! I called for a cab at 5:30pm on a Sunday… Never got that cab… Called back 5 times tryin to see what was goin on, I was placed on hold for about a half an hour, and they never came back to the phone… I called for a yellow meter cab; at my house in 7min now you be the judge… Hood service sucks, I am truly disappointed in Sure-​Way. BTW this was not my first time using their services but it was def my LAST… Tthis wasn’t my first time having bad service either but I tried to give them the benefit of the doubt… NOT! Would i reccomend? NO!!!

I love Sure-​Way Livery!
Drivers are prompt most of the time and always professional.
I was very impressed when one time I called and the owners son picked me up!
This is an Austin Community Gem!